Nilly Blagg
Kings Norton,Leicestershire
Summary
A supportive, motivational leader with an empathetic approach, skilled at building positive relationships at all levels, including senior leadership. Confident in leading teams through change and adapting to new challenges, with a strong ability to influence and inspire. Experienced in managing operations both remotely and on-site, focusing on practical solutions and forward thinking.
Driven professional with talent for leadership and team development, combined with strong communication skills and problem-solving abilities. Proven track record in managing diverse groups and delivering training programmes. Committed to fostering collaborative environment that enhances team performance and drives organisational success.
Overview
8
8
years of professional experience
Work history
Training Team Manager
St John Ambulance
03.2023 - 11.2025
- Line manage a team of Lead Trainers, Trainers and Trainees, including recruitment, training and development, performance management and being the primary channel for communications and dealing with issues arising
- Boosted morale with regular team-building exercises and workshops.
- Initiated change management strategies; facilitated seamless transitions during operational shifts.
- Implement a performance management culture in line with SJA policies
- Ensure the effective and professional delivery of the full range of training
- Lead appropriate team and continuous professional development activities
- Act as local management and liaison regarding training activities e.g including resolution of issues
- Budget management
- Be an active member of the management team to develop the business, optimise costs, improve courses, enhance customer confidence and drive continuous improvement
- Work in line with the organisations values and mission statement
- Facilitated professional growth of employees through mentoring and coaching sessions.
Head of Learning & Development
Heathcotes Group Nationwide
07.2020 - 10.2022
- Managing a team of trainers, co-ordinators and admin assistants to plan, produce and deliver learning courses and opportunities for all colleagues working in over 70 services, to ensure compliance with CQC regulations and skills for care standards and expectations.
- Oversee KPI’s for the department
- Delivered dynamic training programmes for enhanced staff performance.
- Oversaw the implementation of e-learning platforms, modernising training delivery methods.
- Contributed to organisational success by providing reports to the senior Envivo leaders.
- Effectively produce and manage the Learning and Development financial budget.
- Review all policy, procedure, systems and structures in relation to Learning and Development.
- Gain feedback from managers and learners to improve delivery and accessibility of courses.
- Respond to new guidance, regulatory and local authority contract requirements in relation to Learning and Development.
- Successfully increased attendance to 9 per course following a significant drop to 5 during COVID.
Learning & Development Manager
Heathcotes Group Nationwide
06.2017 - 07.2020
- Oversight of the organisations training department and budgets, currently coordinating and delivering training to over 2000 staff across 70 residential services for 430 adults with learning disabilities, mental health and complex needs.
- Conducted regular skill gap analyses, guiding the development of targeted training content.
- Evaluated effectiveness of training programmes, ensuring alignment with business objectives.
- Delivered effective leadership training, fostering increased competency among management staff.
- Managed budget allocation for Learning and Development department to optimise resource use effectively.
- Effectively lead the team, responsible for delivering, coordination and the administration of the department
- The development and commissioning of new and bespoke training in accordance with the needs of the people we support
- Liaise, as required with external regulators and local authorities in relation to training requirements.
- Development and review of the learning & development policies and procedures
- Ensure that issues of unsafe or poor quality practice and service are rapidly addressed through training and guidance where required.
- Working in collaboration with Chesterfield College whom deliver all our apprenticeships
- Oversee and manage the company’s Apprenticeship Levy and DAS account.
Education
Level 3 NVQ - Health and Social Care
University of Arden
CoventrySkills
- Strong communicator with the ability to influence and inspire
- Supportive, motivational leader with an empathetic approach
- Creative problem-solver who focuses on practical solutions and forward thinking
- Experienced in managing operations both remotely and on-site
- Skilled at building positive relationships at all levels, including senior leadership
- Confident in leading teams through change and adapting to new challenges
References
References available on request
References
References available upon request.
Timeline
Training Team Manager
St John Ambulance
03.2023 - 11.2025
Head of Learning & Development
Heathcotes Group Nationwide
07.2020 - 10.2022
Learning & Development Manager
Heathcotes Group Nationwide
06.2017 - 07.2020
Level 3 NVQ - Health and Social Care
University of Arden