NILIMA YADAV

• Project: SOD (Subscription on Demand) / Green Commerce Solution - TELUS & Koodo

January 2023 – Present Enterprise subscription management platform handling end-to-end lifecycle for streaming services (Netflix, Apple TV+, Disney+), Smart Home solutions, and Internet subscriptions.

• Key Responsibilities:
• Designed and executed test cases for subscription lifecycle transactions: BUY, Cancel, Upgrade, Downgrade, Renew, Payment Failure, Update Card, and Refund scenarios
• Performed end-to-end integration testing across 10+ systems: OM, Zuora, OTT, CASA, ECP, SAP, FIFA
• Validated multi-channel flows across Digital (telus.com/koodo.com), CASA, DLR (dealer/retail), and D2C platforms
• Tested subscription variations for TELUS/Koodo brands, English/French languages, multiple provinces (ON, BC, MB, AB)
• Executed functional, regression, integration, and E2E testing for Rate Plan Changes, proration calculations, and refund processing
• Validated payment processing, billing cycles, credit card capture, payment failures, and credit memo generation in Zuora
• Maintained requirement traceability matrices (RTM) and participated in production validation testing
• Key Achievements:
• Tested 50+ subscription flows across multiple releases with zero critical production defects
• Designed 100+ test scenarios covering multi-channel, multi-language, and multi province variations
• Identified 200+ defects contributing to 95%+ test coverage
• Contributed to successful launches of Stream+, Koodo Internet, Smart Home Plus, and Package Marketing Bundles

Project: Bill Presentment

October 2019 – December 2023

Technologies: Linux, Windows 7, MySQL, Oracle, Control-M, GCP, Postman, SOAP UI, Cypress, Mocha, Core Java, JavaScript, HP Quality Control, JIRA

Key Responsibilities:

• Designed and executed test cases according to project requirements and functional specifications
• Performed functional, integration, system, smoke, and regression testing
• Test planning, preparation, execution, test data preparation, and defect management across all stages
• Automated test cases using Cypress with Mocha framework
• API testing using Postman and SOAP UI
• Test management and defect tracking using HP ALM and JIRA
• Coordinated with onshore teams on daily tasks, issues, and risks
• Client interaction and delivery management
• Participated in Agile ceremonies: Daily Stand-ups, Retrospectives, Sprint Planning
• Collaborated with team members to achieve target results.
• Achieved service time and quality targets.

• Provided RCA (Root Cause Analysis) to customers for revenue-related issues
• Delivered solutions and suggestions to internal Ericsson team for issue resolution
• Led MBC (Mobile Broadband Charging) rollout in complete East circle - shifting PCRF functionality on SDP/CCN
• Launched
• 129# Night Store plans for PAN India on Feature Delivery Platform
• Implemented PAN East rollout of new PCC rule base configurations for WhatsApp and Twitter
• Configured post-paid products: ASA, Pre on Post, PAM configuration, USSD notification
• Implemented cashback configurations: Wi-Fi cashback, 50% cashback, Night cashback, Happy Hour Product
• VBC Barring/unbarring configuration and Jhatka Pack

• Configured and tested Ericsson IN Prepaid Charging System (CS 5.0 & 6.0)
• Configured new IN Products, Tariff Plans, recharge card groups, Rating Groups, Dedicated Accounts
• Configured GX and GY tariffs, Policy and QoS definitions for Data products
• Configured ECMS (Ericsson Content Management System) VS (Voucher Server) for paper recharges
• Configured VAS short codes and new number series
• Configured PCC rules, QOS definitions & Rating Groups for data products in SDP
• Designed test cases and simulations for telecom products (recharges and tariff)
• Performed troubleshooting of Revenue Assurance issues
• Conducted outage analysis and implemented improvement plans
• Acted as customer interface for projects and revenue-related issues