Summary
Overview
Work history
Education
Skills
Timeline
Generic

NILGUN GUNES

LONDON,STOKE NEWINGTON

Summary

Over 25 years of diverse professional experience, demonstrating adaptability and strong interpersonal skills. Extensive background in journalism and television broadcasting, with a focus on communication, organization, and timing. Transitioned to the service industry in London, enhancing leadership and customer service capabilities as a waiter and supervisor. Committed to leveraging a versatile skill set and strong work ethic in new opportunities across various sectors.

Overview

30
30
years of professional experience
4
4
years of post-secondary education

Work history

SUPERVISOR - HEAD WAITRESS

Sedir Ltd / Kilis Kitchen Restaurant
London, Islington
2023.06 - Current
  • Maintained high standards of cleanliness and hygiene in dining areas.
  • Monitored waitstaff uniform standards maintaining professional image of the establishment.
  • Assisted in menu planning, contributing to successful seasonal changes and promotions.
  • Assisted customers with special dietary needs by providing detailed menu information resulting in personalised service.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Managed daily operations to increase productivity.
  • Improved workplace safety to reduce accidents and near-misses.

COFFEE BARISTA - WAITRESS

Drury N4
London, Hackney
2022.11 - 2023.05
  • Reduced workplace accidents by consistently upholding health and safety regulations.
  • Trained new staff members in coffee-making techniques to ensure quality standards.
  • Promoted café's special offers and discounts, resulting in increased sales.
  • Enhanced team morale through punctuality and reliability.

WAITRESS - Part Time

LA VITA E BELLA RESTAURANT
London, Islington
2021.09 - 2022.10
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Managed table settings for enhanced dining experience.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Handled cash transactions accurately, ensured balanced till at the end of the shift.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Informed kitchen staff regarding special order requirements.
  • Provided menu and offered recommendations to complement dining experience.
  • Advised on food and drink choices based on customer preferences.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Accurately took orders, making menu recommendations as appropriate.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.

WAITRESS -Part time

MEM & LAZ BRASSERIE
London, Islington
2019.11 - 2022.10
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Maintained clean and organised dining area for customer comfort.
  • Managed table settings for enhanced dining experience.
  • Ensured smooth restaurant operation by effectively managing reservations system.

TV PROGRAM DIRECTOR - VIDEO EDITOR

HABERTURK / BLOOMBERG TURKEY
ISTANBUL, BEYOGLU
2011.02 - 2020.01
  • Organizing and managing files – maintaining a clear workflow and proper media storage for easy retrieval.
  • Following brand or client guidelines – ensuring edits match tone, style, and technical specifications.
  • Problem-solving – fixing technical issues like bad audio, shaky footage, or continuity errors.
  • Keeping up with software – staying updated on tools like Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, or Avid.
  • Reviewing raw footage – watching all video material provided by camera operators or clients.
  • Selecting clips – choosing the best takes and trimming footage to highlight key moments.
  • A scriptwriter for video (help writing scripts, storyboards, or dialogue).
  • Assembling sequences – arranging clips in logical order to create a coherent story or flow.
  • Adding effects and transitions – applying cuts, fades, dissolves, and other effects to enhance storytelling.
  • Incorporating audio – syncing sound, adjusting levels, adding background music, sound effects, or voiceovers.
  • Color correction and grading – adjusting brightness, contrast, and color to achieve a consistent look or artistic style.
  • Graphics and text integration – inserting titles, captions, lower thirds, animations, or visual overlays.
  • Collaborating with directors/producers – working closely to align the final edit with the creative vision and project requirements.
  • Exporting final versions – rendering videos in the required formats and resolutions for different platforms.

TV PROGRAM DIRECTOR - VIDEO EDITOR

KANAL 1 / NATIONAL CHANNEL
ISTANBUL, BEYOGLU
2008.06 - 2010.12
  • Produced exceptional content whilst adhering to strict deadlines.
  • Conducted thorough quality checks before finalising video products.
  • Stayed updated on industry trends to deliver fresh and relevant content.
  • Captivated audiences with creative special effects implementation.

TV PROGRAM DIRECTOR - VIDEO EDITOR

UCANKUS MEDIA
ISTANBUL, LEVENT
2005.08 - 2008.02
  • Ensured continuity of visuals with diligent review of footage.
  • Produced exceptional content whilst adhering to strict deadlines.
  • Delivered high-quality videos through precise audio and visual editing.
  • Developed compelling visual stories by editing raw video footage.
  • Technically resolved issues during the post-production process, ensuring smooth operations.
  • Stayed updated on industry trends to deliver fresh and relevant content.
  • Collaborated closely with directors for achieving desired storytelling effect.
  • Worked on multiple projects simultaneously, demonstrating excellent time-management skills.
  • Followed storyboard guidelines to produce coherent narratives.
  • Assisted in script revisions to optimise storyline flow.
  • Edited and uploaded footage to digital environments, websites and social media platforms.

TV PROGRAM EDITOR

ATV / NATIONAL CHANNEL
ISTANBUL, NISANTASI
2000.11 - 2005.08

I have editing experience across a wide range of formats, including news, documentaries, and television programs (women’s, entertainment, health, lifestyle, and magazine shows). In the projects I worked on, I not only served as an editor but also took full responsibility for the entire post-production process from start to finish. I successfully completed many projects independently, often without the involvement of a producer or supervising editor.

  • Advanced editing experience on Linear systems and Avid
  • Content production across various genres including news, documentaries, and entertainment programs
  • Managing delivery processes including finalization, quality control, and broadcast readiness
  • Providing creative solutions for fast and efficient editing workflows

VIDEO EDITOR

EGE TV
IZMIR, CANKAYA
1997.01 - 2000.12
  • Assembled shot sequences to create seamless transitions between scenes.
  • Captivated audiences with creative special effects implementation.
  • Utilised advanced software tools for complex video editing tasks.
  • Stayed updated on industry trends to deliver fresh and relevant content.

JUNIOR VIDEO EDITOR

Sky TV
IZMIR, CANKAYA
1995.06 - 1997.01
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma of Higher Education - MEDIA / Public Relations and Publicity

EGE UNIVERSITY
IZMIR / TURKEY
1993.10 - 1997.06

Skills

  • Effective communication
  • Analytical problem solving
  • Reliability and responsibility
  • Dedication and work ethic
  • Time efficiency

Timeline

SUPERVISOR - HEAD WAITRESS

Sedir Ltd / Kilis Kitchen Restaurant
2023.06 - Current

COFFEE BARISTA - WAITRESS

Drury N4
2022.11 - 2023.05

WAITRESS - Part Time

LA VITA E BELLA RESTAURANT
2021.09 - 2022.10

WAITRESS -Part time

MEM & LAZ BRASSERIE
2019.11 - 2022.10

TV PROGRAM DIRECTOR - VIDEO EDITOR

HABERTURK / BLOOMBERG TURKEY
2011.02 - 2020.01

TV PROGRAM DIRECTOR - VIDEO EDITOR

KANAL 1 / NATIONAL CHANNEL
2008.06 - 2010.12

TV PROGRAM DIRECTOR - VIDEO EDITOR

UCANKUS MEDIA
2005.08 - 2008.02

TV PROGRAM EDITOR

ATV / NATIONAL CHANNEL
2000.11 - 2005.08

VIDEO EDITOR

EGE TV
1997.01 - 2000.12

JUNIOR VIDEO EDITOR

Sky TV
1995.06 - 1997.01

Diploma of Higher Education - MEDIA / Public Relations and Publicity

EGE UNIVERSITY
1993.10 - 1997.06
NILGUN GUNES