NILESH VITHLANI

• Kept store in top 5% regionally for customer viewpoint scores — maintained 100% ratings in clean & tidy and community engagement for 12 consecutive months.
  
  Integrated e-commerce services into physical retail, enabling click-and-collect, reserve in-store, and online returns, resulting in 20% uplift in customer satisfaction and increased footfall.
  
  Planned and delivered 12 seasonal campaigns, exceeding conversion targets by 5% average, generating £50K YoY in additional promotional revenue.
  
  Introduced weekly cycle counts and robust stock control processes, reducing shrinkage from 1.9% to 1.2%, saving £75K in inventory losses over 12 months.
  
  Monitored and optimised controllable costs — including staffing, waste, and consumables — helping protect and grow profit margins.
  
  Drove community engagement through partnerships with local charities, schools, and events, enhancing brand reputation and increasing local footfall.

Managed surfacing projects involving micro cement and polished concrete from start to finish.

Oversaw procurement, supplier negotiations, and cost controls, achieving 40% spend reduction.

Conducted stakeholder meetings to ensure delivery aligned with client expectations.

Scheduled resources and teams for timely, on-budget project delivery.

Demonstrated strong understanding of health and safety regulations during site visits.

Performed site inspections to ensure construction adhered to project plans.

Established clear communication lines with clients, keeping them informed on progress.

Monitored construction projects to guarantee adherence to planned designs.

Fostered strong relationships with existing and new clients, boosting satisfaction.

Collaborated with architects, engineers, and planners to discuss project details.

Presented design proposals to clients for approval and modification.

• Oversaw shrink performance for 25 stores, identifying trends and coaching store teams on improvements.
• Supported store operations through audit governance, food waste cycle improvements, and stock control.
• Delivered staff training and appraisals to boost productivity and compliance.
• Used data analysis to improve store efficiency and reduce shrinkage by 15%.

• Led store teams of over 200 colleagues, managing daily operations and long-term strategy.
• Delivered excellent customer service, stock availability, and community involvement.
• Managed staffing, training, and development to build high-performing teams.
• Reviewed competitor activity and implemented strategies to stay competitive.
• Oversaw staff performance reviews, stock audits, right-to-work checks, and HR compliance.