Nilesh Mistry
Oadby,United Kingdom
Summary
Accomplished professional with extensive expertise in business development, strategic sales strategies, and C-level relationship building by understanding the customer painpoints . Demonstrates proficiency in strategic and consultative selling, leveraging Miller Heiman Gold Standard Account Management to drive success. Adept at territory and account leadership, business planning, and establishing pipeline partnerships with industry leaders such as Cisco, Fortinet, VMO2, Kingston Comm, Vodafone, Interoute, and Colt. Skilled in conceptual selling of solutions including M2M/IOT, security, collaboration services, core connectivity, contact centres and professional services. Committed to fostering growth through innovative strategies and partnerships.
Overview
37
37
years of professional experience
1
1
Certification
Work history
Account Director
British Telecom
03.2022 - Current
- Showcase BT's innovative technology and solutions
- Focus on Customer Relationship Management
- Improve Customer Satisfaction and Customer Experience
- Build internal & external relationships at CXO & Executive Level to support outcome
- Conceptual Selling to with lign customer's strategic objectives
- Improved Customer Satisfaction from 7% to 9% within 12 months
- Gained customer commitment to attend BT Innovation Centre London and 2 Customers to attend Adastrial Park - Gained sponsorship from BT Exec Team - H. Mehta
- Customer will provide ref. for my management style which has improved customer experience of BT significantly
Global Account Director
Tata Communications
London
08.2015 - 02.2022
- Achieved and exceeded all annual revenue quota targets (target of £20M PA)
- Sales Strategies - Selling concepts to customers and influencing customers to win contracts on value, trust and relationship
- Develop best practice account plans to ensure revenue target delivery and sustainable growth
- Develop relationships in new and existing customers and leverage to drive complex strategy through complex and global organizations
- Trusted advisor - Establish strong management and CX relationships based on knowledge of customer requirements and commitment to value
- Customer Acumen - Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape
- Achievements: Largest Sale = Sold 5-Year - $500M (2019) - Major Motor Manufacturer
- New Pipeline Built = £146M+
Business Development Manager
SingTel Group
08.2011 - 03.2015
- As Business Development Manager - Achievement customer satisfaction and sales of $8M of new business
- Built pipeline of $27M
- Presidents club award for 3 years
- Leveraged product expertise to develop effective service plans, achieving revenue goals and growing client retention
- Consistently exceeded revenue targets through new account penetration and development
- Mentored high-achieving account management personnel into leadership positions, driving sales growth
- Provided practical customer and market insight for improved strategic planning with shareholders
Business Development Manager
Easynet Global Services
01.2005 - 07.2011
- Responsible for delivering the strategic direction, business planning, financial performance of the business across multiple Global Accounts
- The role involved developing new business MPLS, Hybrid MPLS, IP, Managed Hosting / Security, Managed Video Conferencing, and Professional Services (Managed Application Performance)
- Consistently went above and beyond in achieving customer satisfaction and trust, regularly exceeding targets and expectations (exceeding targets to 115% YoY)
Energis Communications (C&W)
01.2003 - 12.2004
- Accountable for £1.7m new business development within the Retail, Travel, Manufacturing and Logistics sectors, clients included retail international business with 500+locations, Manufacturer of home brand product - 60+ International location, Retail International Gaming Business with 100+ locations in the UK Products and services: MPLS, IPVN, Managed Hosting, Professional Services
Global Account Manager
Global Crossing
03.2001 - 12.2002
- Responsible for developing new business with the Retail, and Manufacturing Sectors, key customers included BAT, Racket and Benckiser, Countrywide Financial Services Achievements: 101% of target achieved year 1 and 110% year 2
Global Account Manager
Nortel Networks
05.1997 - 02.2001
- Responsible for one of the TOP 5 largest and most strategically important customers to Nortel globally, primary responsibility to ensure the delivery of incremental margin targets and maintaining run rate margin numbers for the EMEA Region
- Duties included creating Account (and Virtual) teams to deliver operational synergies, unification of account strategy, and customer training programs
- Achieved 140% of annual target
Sales Account Manager
Telemedia Inc
01.1988 - 11.1996
Education
Degree - Business
University of Toronto
High School Diploma - undefined
Erindale High School
Skills
- Business development
- Developing Strategic Sales strategies
- C- Level Relationship building
- Strategic and Consultative Selling
- Miller Heiman Gold Standard Account Management
- Territory and Account Leadership
- Business Planning
- Pipeline Partnerships to included establishing Reseller Partnerships - Cisco, Fortinet, VMO2, Kingston Comm, Vodafone, Interoute, Colt
- Conceptual selling to include solutions - M2M/IOT, Security, Collaboration Services, Core Connectivity, Contact Centres and Professional Services
Certification
- Unified Communications - MS Teams, Cisco Web Ex, etc.
- Network and Connectivity - SDWAN, MPLS, Ethernet
- Cyber-Security - Security Operations Services, Cyber Threat Intelligence Services, Zscaler, Fortinet and Cisco Services
- Mobility - ESIMS, M2M, IOT 5G, and M2M
- Cloud Hosting Services, Digital Twin, Immersive Space, Teleportation, Digital Vision, Sustainability Solutions, Building Management including Environmental Reduction Solutions.
- Miller Heiman - Large Account Management (Gold Standard)
- Prince 2: Project Management Current - (Self Initiative at my own cost to enhance my skills in Account / Relationship Management)
Accomplishments
- Largest Contract Win, Sold 5-Year - $500M, 01/01/19 Automotive
- Second Largest Sale, $7.5M, 01/01/16, Major Manufacture of Cosmetic Products
- Third Largest Sale, £7.3M, Public Sector Customer
- Other Sales include in Retail and Logistics Sector
- Consistently overachieving and delivering results (President's Club Winner and several CEO Awards).
- Delivered internal business initiatives that resulted in significant increase in revenue whilst delivering greater cost reductions and improving business processes.
- Act as a Mentor to the Global Account Development Strategy Program: Winning and Managing Global Accounts
Affiliations
- Long Distance Cycling, Badminton, Golf, 5K Running
Languages
guy
Fluent
Hindi
Intermediate
French
Elementary
References
References available upon request.
Timeline
Account Director
British Telecom
03.2022 - Current
Global Account Director
Tata Communications
08.2015 - 02.2022
Business Development Manager
SingTel Group
08.2011 - 03.2015
Business Development Manager
Easynet Global Services
01.2005 - 07.2011
Energis Communications (C&W)
01.2003 - 12.2004
Global Account Manager
Global Crossing
03.2001 - 12.2002
Global Account Manager
Nortel Networks
05.1997 - 02.2001
Sales Account Manager
Telemedia Inc
01.1988 - 11.1996
High School Diploma - undefined
Erindale High School
Degree - Business
University of Toronto
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