NILAVADI SIVAM

• Team size: Internal Team btw 35 to 45, External team of 150 member
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator targets.
• Resolved complex customer enquiries, disputes and complaints.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Contributed to creation and implementation of best practice logistics policies to improve operational performance.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Identified issues, analyzed information and provided solutions to problems.
• Lead and Assisted with various projects for 5+ station for continuous improvement initiatives by identifying inefficiencies and cost optimization opportunities.

Team size: between 25 and 30.

Continuing in similar capacity as previous position

Team size: 25 members.

Continuing in similar capacity as previous position

• Team size: between 25 and 30.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Interviewed and hired staff based on job and team fit. Actively trained and developed Team for various position under my management.
• Assessed premises to ensure food storage and label was accurate and sufficient, providing further education to establishment owners as required.
• Regularly reviewed stock counts to effectively reorder and achieve strong product availability.
• Used extensive experience in stock control, handling and counting to provide well-rounded inventory management.
• Met budget targets through responsible planning and resource allocation.
• Maximized customer engagement and satisfaction by delivering excellent customer service.