Summary
Overview
Work History
Education
Skills
Technologies & Platforms
Additional Information
Timeline
Generic

Nilanjan Dutta

Technical Architect
Madrid

Summary

  • Experience of over 10 years in Siebel CRM projects in roles like Technical Architect, Product Management, Solution Expert, Business Analyst, Deployment Architect and Release Manager
  • Scrum.org certified Professional Scrum Product Owner (PSPO I)
  • Oracle certified OCI Foundations Associate 2021
  • Certified Oracle Cloud Infrastructure 2023 AI Foundations Associate
  • Result & process oriented with strong analytical and excellent communication skill
  • Enabler of SDLC (Waterfall, Agile Scrum and Kanban) for end-to-end implementations and practitioner of Agile Methodologies.
  • Proficient in dealing with customers across countries and time zones in different functional areas.
  • Quick to grasp complex technical models with exceptional attention to detail while taking initiatives to challenge the "status quo"
  • Self-motivated, pro-active, logical, and experienced working in 24x7 Delivery Model.
  • Knowledgeable in Salesforce CRM and Microsoft Azure Fundamentals
  • Basic Knowledge about Oracle HCM Business Processes

Overview

11
11
years of professional experience
1
1
Language

Work History

Principal Engineer

Oracle
05.2022 - Current
  • Working as Technical Architect for EMEA Customers for Siebel Application
  • Responsible for Siebel Upgrade, Siebel Administration and Siebel Support for Customers
  • Conducting Workshops for Customers to understand newer versions of Siebel and explaining differences between customer version and current version
  • Handling Production Health Check Reviews and Production Readiness Reviews for customers
  • Performing Assessment Reviews and Siebel Capacity Sizing Reviews for customers planning to update or, upgrade to higher versions of Siebel
  • Successfully handling of Production Go-Live support and hyper-care support
  • Troubleshooting and successful resolution of customer issues
  • Providing better and alternate solutions for customer issues and promoting Oracle products as alternatives to existing customer architecture
  • Working with Oracle Support for faster and efficient resolution of customer issues
  • Sharing knowledge within team for new issues identified while working for customers

Product / Service Owner

Wipro Business Solutions Gmbh (formerly METRO-nom Gmbh)
02.2021 - 03.2022
  • Responsible for 4 products, based on Siebel CRM, JAVA & Microsoft .NET
  • Interacted with internal & external stakeholders as voice of customer.
  • Owned and prioritized product backlog.
  • Liaised with development team to help break down requirements.
  • Gathered requirements, defined scopes, allocated resources and established Sprint meetings.
  • Broke requirements into epics and implementable user stories.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Reviewed monthly Incidents & SLAs jointly with external partner/ vendor resulting in 40% reduction of incidents
  • Defined OKRs, Product KPIs and ensured transparency across organization by keeping agile artifacts up to date

Product Owner

METRO-nom Gmbh
11.2018 - 01.2021
  • Managed implementation of new API features by outlining plans and specifications.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Documented each step in product's upgrade process for future upgrades.
  • Closely collaborated with project members to identify and quickly address stability problems.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Reduced 25% development costs by negotiating Vendor agreements strategically.

Domain Expert

METRO-nom Gmbh
10.2018 - 01.2021
  • Analyzed customer needs & business requirements on detailed level and providing both technical & functional support.
  • Worked with cross-functional teams to identify potential improvements in overall business flow
  • Organized workshops for training & knowledge sharing within product teams
  • Identified issues, analyzed information and optimized solution to achieve 30% reduction in operational costs.
  • Provided technical support for variety of areas ~ Upgrades, Deployments, Automation, Testing
  • Handled & optimized Siebel Licenses contributing 45% reduction of license costs over 2 years of time period.
  • Used critical thinking to break down problems, evaluate solutions and made decisions resulting reduction of 20% recurring defects
  • Gathered and organized issues & resolutions into KEDB (Known Error Data Base)
  • Tracked and analyzed reports to determine needed improvements.

Technology Analyst

Infosys Limited
10.2016 - 07.2018
  • Provided technical and functional recommendations based on project requirements.
  • Upgraded Siebel CRM Version from version IP14 to IP16.
  • Helped developers to setup of Local Tools, Client and Oracle XE Database on individual machines.
  • Led weekly cross-functional team meetings to drive continuous technical improvements.
  • Supported technology design, testing and execution by providing research-based product and process knowledge.
  • Ran diagnostics and conducted maintenance for software, resulting in improved operations efficiency.
  • Monitored systems in operation and input commands to troubleshoot areas in 24x7 model
  • Automated software deployment to reduce overall downtime by 70%

Systems Engineer /Senior Systems Engineer

Infosys Limited
06.2013 - 09.2016
    • Resolved issues and escalated problems with knowledgeable support and quality service.
    • Performed troubleshooting and maintenance of existing network systems.
    • Analyzed and managed software patches and versions necessary for successful software upgrade (8.1.1.9 to IP14)
    • Worked effectively in both independent and team environments to exceed IT goals.
    • Worked closely with customers, internals and other stakeholders to determine planning, implementation and integration of application.
    • Achieved efficiency and reduced 50% redundancy by automating repeatable tasks.
    • Increased job counts from 69 to over 104 automated jobs ranging from server reboots to Oracle database clean up.

Education

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology
India
08.2008 - 2012.06

Higher Secondary Certificate - Higher Secondary Education

Bidhan Chandra Institution
India
07.2005 - 2007.03

Secondary School Certificate - Secondary Education

Pranavananda Vidyamandir
India
04.1992 - 2005.03

Skills

    Product Management

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Technologies & Platforms

  • Operating Systems: Windows Server 2008/2012 R2/2016/2019/2022, AIX 6.1/7.2, Linux RHEL 6/7/8, Solaris 11.4
  • Technology Stacks: Siebel CRM, Salesforce CRM, OCI, Oracle PL/SQL, JAVA, Microsoft Azure, HCM
  • Databases: Oracle 11g R1/R2, Oracle XE, Oracle 12c /19c
  • Agile Tools: JIRA, Confluence, JIRA Service Desk
  • 3rd party Tools: Control-M, GIT, TWS, HPQC, HPSM, SVN, Google Data Studio

Additional Information

  • Nationality: Indian
  • Marital Status: Married
  • Work Permit Status: HQP Visa, Spain (valid until 6th April, 2026)
  • United States Business Visa (valid until 31st October, 2027)

Timeline

Principal Engineer

Oracle
05.2022 - Current

Product / Service Owner

Wipro Business Solutions Gmbh (formerly METRO-nom Gmbh)
02.2021 - 03.2022

Product Owner

METRO-nom Gmbh
11.2018 - 01.2021

Domain Expert

METRO-nom Gmbh
10.2018 - 01.2021

Technology Analyst

Infosys Limited
10.2016 - 07.2018

Systems Engineer /Senior Systems Engineer

Infosys Limited
06.2013 - 09.2016

Bachelor of Technology - Electrical Engineering

West Bengal University of Technology
08.2008 - 2012.06

Higher Secondary Certificate - Higher Secondary Education

Bidhan Chandra Institution
07.2005 - 2007.03

Secondary School Certificate - Secondary Education

Pranavananda Vidyamandir
04.1992 - 2005.03

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Nilanjan DuttaTechnical Architect