Nilam Sanjiva Thapa
Greenford,Ealing
Summary
Personable and energetic customer service manager committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Ladbrokes and coral
Greenford, Ealing
03.2024 - 06.2025
- Enhanced operating procedures for smoother workflow.
- Streamlined processes for improved team efficiency.
- Implemented training programmes, enhancing team capabilities.
- Raised company reputation with high-quality customer care.
- Maintained positive relationships through effective communication.
Waiter bartender
North China Restaurant
Acton, Ealing
06.2024 - 03.2025
- Managed table settings for enhanced dining experience.
- Demonstrated strong attention to detail during cash handling tasks, ensuring accuracy at all times.
- Resolved customer complaints successfully, promoting positive brand image.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Checked customer IDs to confirm age before selling age-restricted products.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Increased online sales by 15% in 6 months by implementing e-mail marketing campaign.
Education
Bachelor of Science - Health care
Coventry University,
Dagenham, Barking and Dagenham 03.2024 -
Skills
- High commitment to customer service
- Customer service protocols understanding
- Bespoke customer service
- Bartending and customer service training
- Calm under pressure
Affiliations
- Reading books and listening music and interested to interact with people having good smiles
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Urdu
Fluent
Timeline
Waiter bartender
North China Restaurant
06.2024 - 03.2025
Customer Service Manager
Ladbrokes and coral
03.2024 - 06.2025
Bachelor of Science - Health care
Coventry University,
03.2024 -
Similar Profiles
Roshani SinghRoshani Singh
Customer service representative at Ladbrokes Coral GroupCustomer service representative at Ladbrokes Coral Group
Gautam ManojGautam Manoj
Customer Service Manager at Ladbrokes CoralCustomer Service Manager at Ladbrokes Coral
Joshua Nicholas vazJoshua Nicholas vaz
Customer service manager at Ladbrokes Coral GroupCustomer service manager at Ladbrokes Coral Group