Nila Patel
Leicester,Leicestershire
Summary
Detail-oriented FC Associate with strengths in warehouse efficiency and compliance. Achieves high accuracy in customer order processing, enhancing overall customer satisfaction. Prioritises safety through strict adherence to health and safety regulations, minimising operational risks.
Overview
9
9
years of professional experience
Work History
FC Associate
Amazon
Derby
06.2023 - Current
- Understood warehouse product placement, enabling efficient picking and packing services.
- Processed customer orders with high accuracy, facilitating smooth transactions and enhancing customer satisfaction.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Followed strict guidelines for handling hazardous materials, prioritising safety and compliance.
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Trained new warehouse operatives, sharing knowledge and best practices to enhance team capability.
Team Member
Welcome Break
Leicester
09.2019 - Current
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
- Adapted to various roles within the team, demonstrating flexibility.
- Assisted in the training of new team members, sharing knowledge and best practices to support their development.
- Analysed customer feedback to identify areas for improvement, contributing to strategies that enhanced service quality.
- Processed cash and card payments, providing correct change and feedback forms.
- Worked hard to learn all required tasks quickly to maximise performance.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
Test Analyst
Nilkanth Consultancy Ltd.
Watford, England
04.2017 - 05.2019
- Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
- Utilised Waterfall and Agile delivery methodologies to get projects completed quickly and efficiently.
- Helped coordinate quality assurance processes throughout the development life cycle.
- Conducted rigorous regression testing to identify software bugs and verify fixes in subsequent releases.
- Communicated with client stakeholders and third parties to ensure usability and user satisfaction.
- Prioritised test scenarios based on risk and impact, focusing efforts on critical functionality areas.
- Participated in sprint planning meetings, contributing insights on testability of features.
- Submitted a detailed analysis of all testing carried out on software environments, ensuring that all bugs, risks and issues were correctly logged.
- Collaborated with software developers and project managers to identify system requirements and refine testing strategies.
Education
Certificate of Higher Education - QA software Testing
International Software Testing Qualifications Boar
01-2019
Bachelor of Arts - Bechlor of Arts
Gujrat Universiy
Gujrat, India01-2005
Skills
- Warehouse efficiency
- Order processing
- Safety compliance
- Team collaboration
Timeline
FC Associate
Amazon
06.2023 - Current
Team Member
Welcome Break
09.2019 - Current
Test Analyst
Nilkanth Consultancy Ltd.
04.2017 - 05.2019
Certificate of Higher Education - QA software Testing
International Software Testing Qualifications Boar
Bachelor of Arts - Bechlor of Arts
Gujrat Universiy