Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
NILA PATEL

NILA PATEL

Ilford,Essex

Summary

A highly motivated, well organised and dedicated professional with over 16 years of experience within the administrative sector. I have been responsible, conscientious, and reliable with a flexible approach to work and the ability to manage and prioritise my workload and assist others. Currently seeking a position in an Office environment as a Portfolio Analyst with an organisation where my key skills and attributes can be fully utilised.

Overview

20
20
years of professional experience

Work history

Guidant Payroll Portfolio Assistant

11.2022 - Current
  • Supporting the resource management service for ISD colleagues
  • Providing support with the appointment of new contractors in line with UCL's Master Vendor agreement
  • Supporting with the co-ordination of the end-to-end contract renewal process for existing contractors
  • Ensuring the accurate maintenance of ISD's central resourcing spreadsheet of all contractors
  • Administering the centralised inboxes, ensuring emails are categorised and responded to in a timely manner
  • Maintaining a record of all laptops issued to temporary staff, liaising with the technical support team to replace, fix and distribute, as required
  • Managing and assure resource utilisation processes and associated resource accounts
  • Maintaining ISDs Timesheet Portal and manage the regular submission of timesheets and reporting
  • Managing the process for new starters as well as leavers on a regular basis
  • Maintaining an accurate record of sensitive information for contractor, ensuring updates whenever necessary.

Helpdesk Administrator

Morson Talent/JLL Integral
10.2022 - 11.2022
  • Receiving incoming telephone calls, passing information/work orders on to staff/contractors in a timely manner
  • Replying to requests, queries received over the phone or by email
  • Inputting and progressing maintenance work request and queries onto the helpdesk system
  • Coordination of internal and external resources ensuring work orders are completed within SLA
  • Ensuring clients are updated on progress of work orders in a timely manner
  • Maintaining a strong working knowledge of the Corrigo system enhancing personal skills through training and inquisitive research
  • As required, provide a messaging service on behalf of callers to the Client Account Managers
  • Provide management information relating to helpdesk as and when required.

Teaching Assistant/Cover Supervisor

Woodpecker Hall Academy/Farnham Green primary School
12.2021 - 10.2022
  • Roding primary school/Blossom House School
  • Assisting and focusing on SEN children and supervising them
  • Encouraging the children to tidy and clean up the classroom
  • Encouraging children to learn and help during their lesson time
  • Keeping classroom clean and tidy at the end of each day
  • Supervising all children whilst on playground duty
  • Working inside or outside the classroom with individuals or groups
  • Looking after children's physical, social, and emotional welfare
  • Creating a stimulating environment
  • Providing a safe and healthy environment and follow safeguarding procedures

Business Support Administrator

Diamond Blaquee Agency
11.2019 - 09.2021
  • Responsible for resolving enquiries and problems, judging when to pass complex queries on or involve others, providing an effective service and clear advice to colleagues and callers
  • Responsible for delivering a range of administrative support to senior officers in the service area and ensuring systems/processes are maintained to an agreed standard or specification, to maximise service quality and continuity
  • Maintaining records using databases and spreadsheet applications
  • Undertaking routine administrative tasks including filing, photocopying, shredding, dealing with post
  • Following established ordering procedures to ensure adequate resources are available to meet work requirements.

Direct Payments Officer

Borough of Redbridge, Diamond Blaquee Agency
Lynton
08.2019 - 10.2019

Exams Invigilator

Bishops Challoner Catholic School, Reed
05.2019 - 06.2019

Absence Advisor

FirstCare Management
09.2018 - 05.2019

Team Administrator

London Borough of Redbridge
04.2016 - 09.2018
  • Responsible for responding to and resolving enquiries face to face and via telephone and problems thereafter passing them onto relevant colleagues
  • Working effectively with team members and others across the Council in providing and promoting a service
  • Attending and participating positively in team and other meetings as and when required
  • Providing cover when other administrators are absent or on leave
  • Complying with the Council's commitment to achieving equality of opportunity
  • Providing support to the function/service and being the first point of contact for service users/clients/members of the public/visitor
  • Undertaking duties such as filing, photocopying, scanning, shredding and dealing with the post
  • Creating time sheets for all members of staff
  • Diary Management

Team Administrator

London of Redbridge
06.2003 - 03.2016
  • Responsible for pre-assessing claimants' housing benefit and council tax claims
  • Acknowledging claimants' application forms with accuracy and in-depth detail
  • Meeting targets and KPI's
  • Maintaining customer confidentiality/external agent's confidentiality under the Data Protection Act
  • Assisting Scanning department regularly to complete various tasks such as indexing documents within in-house systems, creating files for customers from their application forms and shedding confidential document
  • Attending reception duties and dealing with the public on a regular basis, taking in supporting documentation from customers and assisting them with completing online Housing Benefit/Council Tax applications
  • Checking overpayment amounts within the Northgate database system, viewing spread sheets and amending figures accordingly where necessary.

Education

CPD Level 1 Safeguarding Qualification -

BA (Hons) - Media Writing

Southampton Institute, Barking College
GPA: .2, Business Administration (Advanced

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Epping Forest College
and Social Care (Foundation

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Epping Forest College

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PMVA Training course (Prevention Management of Violence and Aggression) - undefined

2019

TEFL Foundation Course (CPD CERTIFIED) - Distinction - undefined

2018

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Woodbridge High School
1997
including Maths, English

Skills

  • KEY SKILLS AND ATTRIBUTES
  • Strong administration skills
  • IT Skills
  • Personal development
  • Excellent time management skills
  • Ability to manage centralised email inboxes
  • Strong ability to build good rapport with hiring managers
  • Forward thinking and analytical
  • Excellent organisations skills
  • Communication
  • Achieving business objectives
  • Change management
  • Basic level of Microsoft Excel
  • Basic Microsoft Excel skills

Interests

Interests: , Singing, acting, travelling, reading, writing, baking, Zumba fitness, general fitness and socialising with my friends

Languages

English
Advanced

Timeline

Guidant Payroll Portfolio Assistant -
11.2022 - Current
Helpdesk Administrator - Morson Talent/JLL Integral
10.2022 - 11.2022
Teaching Assistant/Cover Supervisor - Woodpecker Hall Academy/Farnham Green primary School
12.2021 - 10.2022
Business Support Administrator - Diamond Blaquee Agency
11.2019 - 09.2021
Direct Payments Officer - Borough of Redbridge, Diamond Blaquee Agency
08.2019 - 10.2019
Exams Invigilator - Bishops Challoner Catholic School, Reed
05.2019 - 06.2019
Absence Advisor - FirstCare Management
09.2018 - 05.2019
Team Administrator - London Borough of Redbridge
04.2016 - 09.2018
Team Administrator - London of Redbridge
06.2003 - 03.2016
- CPD Level 1 Safeguarding Qualification,
Southampton Institute, Barking College - BA (Hons), Media Writing
Epping Forest College - ,
Epping Forest College - ,
- PMVA Training course (Prevention Management of Violence and Aggression),
- TEFL Foundation Course (CPD CERTIFIED) - Distinction,
Woodbridge High School - ,

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