Summary
Overview
Work history
Education
Skills
Courses
Accomplishments
Languages
References
Timeline
Generic
Niky Papadimitriou

Niky Papadimitriou

London,UK

Summary

A highly organised and detail-oriented individual with a strong desire for continuous learning and self-improvement. Throughout my career, I have demonstrated a passion for providing exceptional customer service and have a deep understanding of the travel industry, especially within a luxury environment, ensuring seamless client experiences from enquiry to completion.

Overview

10
10
years of professional experience

Work history

EA to the Director of Sales & Marketing

Mandarin Oriental Hyde Park
London
07.2024 - 03.2025
  • Coordinating with S&M Team, HODs, Leadership Team, Operating Committee & Corporate Office
  • Handling enquiries for top VIP Guests
  • Planning itineraries for and delivery of FAM trips
  • P&L & Account Listings Analysis
  • Building Budget/Forecast Submissions
  • Competitor Set Analysis
  • Overseeing procurement processes
  • Hosting site inspections for VIP clients
  • Market research for enhancement of business strategies
  • Enhanced communication between departments by arranging and coordinating meetings & conferences
  • Handling confidential documents
  • Personal/corporate expense reports
  • Purchasing Requests
  • Personal/corporate expense reports

Guest Experience Associate

Mandarin Oriental Hyde Park
London
11.2023 - 07.2024
  • Updating & managing guest profiles
  • Pre-arrival communications
  • Operating the switchboard - Achieved a high score on Forbes audit in Q1 2024 (departure call)
  • Overseeing hotel guest inboxes & instant messaging services
  • Creating memorable guest experiences through room and suite setups
  • Greeting & assisting guests in the lobby
  • Coordinating amenities & maintaining amenity reports
  • Addressing & resolving guest complaints
  • Staying informed on all hotel services, offerings, and pricing details

Director of Operations

Handy Tours
Athens
03.2022 - 10.2023
  • Monitoring VIP client accounts
  • Overseeing international sales
  • Building & maintaining relationships with high-net-worth individuals
  • Curating bespoke travel itineraries
  • Planning exclusive events
  • Managing villa rentals
  • Arranging yacht charters
  • Providing concierge services
  • Tracking & processing payments
  • Handling accounting tasks
  • Developing & managing social media presence
  • Negotiating with vendors & service providers


Senior Travel Advisor

Argonaut Travel Touristic
Athens
09.2019 - 02.2022
  • Creating customised travel packages based on client preferences
  • Providing destination information
  • Tracking & maintaining relationships with repeat customers
  • Managing financial & statistical records
  • Promoting services on social media
  • Resolving travel issues such as delays, complaints & refunds

Senior Payroll Administrator

Accountable
Athens
12.2017 - 08.2019
  • Statutory deductions in compliance with tax regulations
  • End-to-end monthly payroll cycle
  • Up-to-date knowledge of labour laws affecting payrolls
  • Organisation of employee records
  • Evaluation of discrepancies
  • Holiday pay entitlements

F&B Supervisor

Purple Dragon Play - Private Members' Club
London
07.2017 - 11.2017
  • Upholding & promoting exceptional guest service standards
  • Collaborating with all departments to ensure smooth operations
  • Managing guest complaints & addressing customer feedback
  • Training & onboarding new staff members
  • Organising & scheduling weekly staff rosters
  • Handling end-of-day cash reconciliation
  • Conducting stock audits & inventory management
  • Procuring beverages, non-food items & disposable products

Head Waitress

Purple Dragon Play - Private Member's Club
London
07.2016 - 06.2017
  • Coordinating table & event setups
  • Upselling restaurant products and services
  • Overseeing daily operations to uphold Club standards
  • Planning & organising birthday parties
  • Managing stock inventory
  • Ordering beverages, non-food items & disposables

Cocktail Waitress

SUSHI SAMBA
London
01.2016 - 03.2016
  • Hosting & assisting guests
  • Coordinating table & event setups
  • Upselling restaurant products
  • Ensuring smooth operational flow

Head Waitress

Andronikos Hotel
Mykonos
04.2015 - 10.2015
  • Monitoring reservations
  • Upselling restaurant products & services
  • Coordinating table & event setups
  • Managing stock inventory
  • Ensuring daily duties are performed correctly while upholding hotel standards

Education

B.S. Hospitality Management

Open Hellenic University
Athens

Diploma in Fitness Instructing & Personal Training

Active IQ
London

Class of 2014

1st High School
Glyfada, Athens

Skills

  • High-quality results
  • Adaptability
  • Prioritisation Expertise
  • Team Leadership
  • Strategic Planning
  • Project Management
  • CRM
  • Negotiation Proficiency
  • Computer Literacy

Courses

Epsilon Net Extra Payroll Administration

Accomplishments

Mandarin Oriental Hyde Park: Colleague Recognition, January 2025

Languages

Greek
Native
English
Proficient (C2)
Spanish
Advanced (C1)
German
Intermediate (B1)

References

References available upon request.

Timeline

EA to the Director of Sales & Marketing

Mandarin Oriental Hyde Park
07.2024 - 03.2025

Guest Experience Associate

Mandarin Oriental Hyde Park
11.2023 - 07.2024

Director of Operations

Handy Tours
03.2022 - 10.2023

Senior Travel Advisor

Argonaut Travel Touristic
09.2019 - 02.2022

Senior Payroll Administrator

Accountable
12.2017 - 08.2019

F&B Supervisor

Purple Dragon Play - Private Members' Club
07.2017 - 11.2017

Head Waitress

Purple Dragon Play - Private Member's Club
07.2016 - 06.2017

Cocktail Waitress

SUSHI SAMBA
01.2016 - 03.2016

Head Waitress

Andronikos Hotel
04.2015 - 10.2015

B.S. Hospitality Management

Open Hellenic University

Diploma in Fitness Instructing & Personal Training

Active IQ

Class of 2014

1st High School

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Niky Papadimitriou