Niks Petrovs
Northampton,Northamptonshire
Summary
Professional with strong organisational skills and expertise in communication management and HR policy implementation. Proven track record in record keeping, health and safety compliance, and leadership development. Skilled in overseeing operations, managing staff recruitment and retention, and driving employee engagement initiatives. Committed to enhancing learning and development programs while ensuring efficient scheduling and effective disciplinary procedures.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
General Manager
Roadchef
Northampton
03.2023 - 08.2025
- Lead performance of unit, managing 20 staff and reporting to Operations Manager and Site Director.
- Consult with brand to resolve operational challenges and enhance customer satisfaction.
- Create staff schedules, ensuring coverage and addressing potential shortages.
- Develop internal and external talent pipelines for future recruitment needs.
- Identify skills gaps and formulated long-term recruitment strategies for unit.
- Support recruitment processes through job postings, candidate selection, and interviews.
- Plan and executed training programmes for team members and management.
- Achieved a 90% pass rate in all audits while improving service speed from 350 seconds to 220 seconds.
Team member / Shift manager
Roadchef
Northampton
05.2019 - 10.2023
- Achieved efficient workflow with proper time management.
- Developed training programs, leading to skill enhancement.
- Ensured workplace cleanliness with regular maintenance tasks.
- Optimised inventory control for streamlined operations.
Supervisor
Rhode islands coffee shop
Burnley
11.2022 - 03.2023
- Company Overview: Working for a leading coffee chain at their Burnley store.
- Responsible for creating tasty beverages while providing exceptional customer service.
- Working for a leading coffee chain at their Burnley store.
Education
Level 3 Peoples Certificate - CIPD Level 3 Foundation Certificate in People Practice
Northampton College
Northampton, Northamptonshire 10.2023 - 06.2024
Skills
- Organizational skills
- Communication management
- Email coordination
- HR policy implementation
- Record keeping
- Health and safety compliance
- Leadership development
- Operations oversight
- Staff recruitment and retention
- IT proficiency
- Customer relationship management
- Resilience under pressure
- Recruitment strategies
- Employee engagement initiatives
- Learning and development programs
- Disciplinary procedures
- Scheduling efficiency
Languages
English
Fluent
Latvian
Native
Timeline
Level 3 Peoples Certificate - CIPD Level 3 Foundation Certificate in People Practice
Northampton College
10.2023 - 06.2024
General Manager
Roadchef
03.2023 - 08.2025
Supervisor
Rhode islands coffee shop
11.2022 - 03.2023
Team member / Shift manager
Roadchef
05.2019 - 10.2023
Similar Profiles
Laura BurtonLaura Burton
Assistant manager at RoadchefAssistant manager at Roadchef
adam flanaganadam flanagan
Crew member at RoadchefCrew member at Roadchef
`OMOLARA Akinseye`OMOLARA Akinseye
Crew Team Member at RoadchefCrew Team Member at Roadchef
Sinead JonesSinead Jones
Academy Principal and teacher of Dance at Sinead Loughnane AcademyAcademy Principal and teacher of Dance at Sinead Loughnane Academy
Abderrahmane BousekineAbderrahmane Bousekine
Optical assistant and lab technician at specsaversOptical assistant and lab technician at specsavers