Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic

Filipi Da Silva Sales

Bournemouth,ENG

Summary

A highly experienced professional in the customer service sector, I am a self-motivated, confident, and hardworking individual who enjoys working within a team or alone using initiative. Enthusiastic about learning skills and building on various experiences. Trustworthy, punctual, and committed to customer satisfaction. Has the ability to work well under pressure while maintaining the quality of service and prioritizing effectively. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Receptionist

Royal Bath Hotel
Bournemouth, England
05.2025 - Current
  • Answered and helped resolve enquiries from clients, vendors and the general public.
  • Kept the reception area clean and neat to give visitors a positive impression of the company.
  • Delivered front-of-house duties warmly and professionally.
  • Offered knowledgeable, friendly support to in-office guests.

Receptionist

Norfolk Royale Hotel
Bournemouth, England
04.2023 - 01.2025
  • Professionally greeted incoming customers and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and the general public.
  • The reception area was clean and neat to give visitors a positive impression of the company.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Answered and helped resolve enquiries from clients, vendors and the general public.

Receptionist

Hermitage Hotel
Bournemouth, England
02.2022 - 09.2023
  • At Hermitage Hotel, I have improved my written and verbal communication
  • Ability to work under pressure and problem-solve also attention to detail
  • Familiarity with Microsoft Office
  • And accounting
  • Acted as the first point of contact for a wide range of personnel.

Customer Service

Taco Bell
Bournemouth, Dorset
04.2019 - 04.2021
  • Providing excellent Customer Service and upselling our menu
  • Handling any complaints by Telephone
  • Carrying out duties as a cashier with speed and focus
  • Showing customers our new offers for Smash the Day

Receptionist

Eurostay Bournemouth Beach
Bournemouth
12.2019 - 03.2021
  • As Receptionist at Eurostay Hotel, multitask and prioritize to obtain the best way to deliver a good outcome on time, with the organization to facilitate the work for the next shift
  • Showing charisma to the customers is essential because I am the employee who represents the company
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Host

Hans Im GLÜCK Burger grill
Mainz, Germany
08.2017 - 09.2019
  • Ensuring our customers enjoy their dining experience
  • Food and Beverage Serving
  • Organising of team and day
  • Customer service
  • Financial control & Stock reconciliation
  • Corresponded promptly to online queries, improving guest relations.

Education

GCSEs - English Function Skills

Bournemouth And Poole College
Poole
09.2022 - 06.2023

Maths functional skill level 2 - Incomplete

Bournemouth And Poole College
Poole
09.2023 -

B1 - Deutsch Sprechen

Volksscule Mainz
Mainz, Germany
05.2016

Microsoft 365 Course - Microsoft 365 Course

Agustin De Betancourt
Puerto de la Cruz, Tenerife
04.2005 - 06.2006

High School Diploma - Tourism Public

Agustin De Betancourt
Puerto de la Cruz, Tenerife
09.2003 - 07.2007

Skills

  • Highly Articulate
  • Excellent communication skills
  • Negotiation skills
  • Committed
  • Dedicated
  • Persuasive
  • Adaptable
  • Supportive
  • Works to high standards
  • Ability to work under pressure
  • Strong attention to precision
  • Attention to detail
  • IT literate
  • Experience in software packages

Accomplishments

  • The best-seller at Taco Bell 2020-2021
  • The best customer service at Taco Bell 2020-2021
  • Achieved money saved for the company Bohniverse Mainz 2018-2019


Languages

English
Proficient (C2)
German
Intermediate
Spanish
Native
Portuguese
Fluent

Affiliations

  • Trade forex and commodities

Certification

Spanish Drive licence

Timeline

Receptionist

Royal Bath Hotel
05.2025 - Current

Maths functional skill level 2 - Incomplete

Bournemouth And Poole College
09.2023 -

Receptionist

Norfolk Royale Hotel
04.2023 - 01.2025

GCSEs - English Function Skills

Bournemouth And Poole College
09.2022 - 06.2023

Receptionist

Hermitage Hotel
02.2022 - 09.2023

Receptionist

Eurostay Bournemouth Beach
12.2019 - 03.2021

Customer Service

Taco Bell
04.2019 - 04.2021

Host

Hans Im GLÜCK Burger grill
08.2017 - 09.2019

Microsoft 365 Course - Microsoft 365 Course

Agustin De Betancourt
04.2005 - 06.2006

High School Diploma - Tourism Public

Agustin De Betancourt
09.2003 - 07.2007

B1 - Deutsch Sprechen

Volksscule Mainz

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Filipi Da Silva Sales