Nikolas Punak
Cardiff,Cardiff
Summary
Results-driven and reliable Shift Manager / Assistant Manager with strong leadership and operational experience. Proven ability to manage teams, oversee daily operations, and consistently achieve performance targets and KPIs. Skilled in decision-making, staff development, and problem-solving, with a calm and professional approach under pressure. Trusted to take full responsibility for shifts, maintain high standards, and support senior management in delivering efficient, customer-focused operations.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Shift Manager / Assistant Manager
Burger King
01.2025 - Current
- Led daily operations with responsibility for achieving weekly performance targets and KPIs
- Supervised, motivated, and coordinated teams to ensure productivity, service quality, and efficiency
- Managed staffing levels and workflow to meet operational demands while controlling labour costs
- Monitored performance throughout shifts and made real-time decisions to maintain standards
- Handled cash procedures, reporting, and end-of-shift processes
- Supported stock control, cost management, and loss prevention
- Resolved customer and operational issues professionally to protect service and performance outcomes
- Acted as Duty Manager, taking full accountability in the absence of senior management
Supervisor/Shift Manager
Burger king
07.2024 - 01.2025
- Supervised day-to-day operations, ensuring all tasks were completed accurately, on time, and to a high standard
- Supported and guided team members across all areas of the business to maintain consistent performance
- Balanced operational demands, customer needs, and team performance during each shift
- Maintained strong organisation and attention to detail across cash handling, reporting, and procedures
- Adapted quickly to changing priorities, stepping in wherever needed to keep operations running smoothly
- Resolved issues calmly and professionally, supporting both customers and staff
- Ensured compliance with company policies, safety standards, and operational guidelines
- Trusted to take responsibility for shifts and maintain standards in the absence of management
Education
Bachelor of Business Administration - Business
university of saint trinity david
Cardiff 01.2025 - 12.2025
GCSEs - GCSEs: Maths (C), English (B)
Cathays High School
Cardiff 01.2017 - 01.2022
Skills
- Leadership & team management
- KPI & performance management
- Operations management
- Decision-making & accountability
- Staff coaching & development
- Clear communication
- Problem-solving
- Time management & prioritisation
Timeline
Shift Manager / Assistant Manager
Burger King
01.2025 - Current
Bachelor of Business Administration - Business
university of saint trinity david
01.2025 - 12.2025
Supervisor/Shift Manager
Burger king
07.2024 - 01.2025
GCSEs - GCSEs: Maths (C), English (B)
Cathays High School
01.2017 - 01.2022