Summary
Overview
Work History
Education
Skills
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Languages
Custom
Timeline
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NIKOLAS GUIDA

London

Summary

Dedicated professional with expertise in psychological assessment tools and strategic planning, ensuring client confidentiality and research ethics compliance. Demonstrates resilience under pressure and excels in multitasking within high-pressure environments. Proficient in Microsoft Office, with strong skills in public speaking, effective communication, and qualitative research. A confident communicator committed to advancing career goals through continuous learning and application of psychological assessment techniques.

Overview

6
6
years of professional experience

Work History

Shout Helpline Volunteer

SHOUT
London
2025.01 - 2025.02

As a trained Crisis Volunteer with SHOUT, a 24/7 text-based mental health support service, I provide immediate and empathetic support to individuals in distress. My role requires strong active listening skills, problem-solving abilities, and emotional resilience to assist texters through challenging situations.

Key Responsibilities:

  • Engaging in compassionate and non-judgmental conversations to support individuals in crisis.
  • Assessing risk levels and escalating cases when necessary to ensure texter safety.
  • Applying de-escalation techniques to help texters regain calm and clarity.
  • Maintaining confidentiality and adhering to safeguarding policies.
  • Accurately documenting conversations and reflecting on interactions for continuous improvement.
  • Collaborating with supervisors and fellow volunteers to enhance support quality.

This role has strengthened my crisis intervention skills, emotional intelligence, and ability to provide support in high-pressure situations—valuable qualities for a future career.

Bartender

Malt and Hops
North Finchley
2023.09 - 2023.11

As a bartender and Waiter at a busy, customer-focused pub, I provide high-quality service in a fast-paced environment, ensuring guests have a welcoming and enjoyable experience. This role has strengthened my ability to multitask, communicate effectively, and work under pressure.

Key Responsibilities:

  • Preparing and serving a variety of beverages, including cocktails, beers, and spirits, with accuracy and efficiency.
  • Delivering excellent customer service by engaging with patrons and creating a friendly atmosphere.
  • Handling cash and card transactions, balancing tills, and ensuring financial accuracy.
  • Managing stock levels, restocking supplies, and assisting with inventory control.
  • Maintaining cleanliness and hygiene standards behind the bar and throughout the venue.
  • Handling difficult situations, including conflict resolution and responsible alcohol service.
  • Working collaboratively with the team to ensure smooth service during peak hours.

This role has developed my interpersonal skills, resilience, and ability to remain composed in high-pressure situations—qualities that are transferable to a career in the Human Resources/Project management.

Bartender/ Waiter

Il Funghetto Spaghetteria e Pizzeria
2021.05 - 2021.09

As a bartender and waiter at Il Funghetto, a high-end Italian restaurant, I provide exceptional customer service while managing multiple responsibilities in a fast-paced dining environment. This role has refined my ability to communicate effectively, multitask under pressure, and deliver a seamless dining experience.

Key Responsibilities:

  • Greeting and seating guests, ensuring a warm and welcoming atmosphere.
  • Taking and serving food and drink orders with accuracy and efficiency.
  • Preparing and serving a variety of beverages, including wines, cocktails, and coffees, to a high standard.
  • Providing knowledgeable recommendations on menu items, including wine pairings and specials.
  • Handling cash and card transactions, processing payments, and managing the till.
  • Maintaining high standards of cleanliness, hygiene, and presentation in both the bar and dining areas.
  • Managing customer inquiries, resolving complaints professionally, and ensuring guest satisfaction.
  • Collaborating with kitchen and front-of-house staff to ensure smooth service during peak hours.

This role has strengthened my interpersonal skills, problem-solving abilities, and ability to work efficiently in high-pressure situations—valuable qualities that translate well into a career in Human Resources/project management.

Placement Estate Agent

Adam Hayes
London
2019.02 - 2019.02

During my placement at Adam Hayes Estate Agents, I gained valuable experience in property sales, client relations, and administrative tasks within a professional real estate environment. This role enhanced my communication, organizational, and problem-solving skills.

Key Responsibilities:

  • Assisting clients with property inquiries, viewings, and providing detailed information on available listings.
  • Managed over 25 customer calls per day.
  • Supporting estate agents with administrative tasks, including preparing property details and managing databases.
  • Conducting market research to stay informed about local property trends and valuations.
  • Liaising with clients, landlords, and potential buyers to facilitate smooth transactions.
  • Shadowing agents during property viewings and negotiations to gain insight into sales strategies.
  • Handling phone and email correspondence, ensuring prompt and professional communication.
  • Maintaining accurate records and assisting with documentation for property transactions.

This placement strengthened my ability to engage professionally with clients, work efficiently under deadlines, and develop problem-solving skills—transferable qualities beneficial to my future career in Human Resources/Project management.

Education

Undergraduate Psychology BSc -

Aston University
09/2022 - 05/2023

GCSE - Spanish, Business, Combined science, Mathematics, English literature, English Language, Drama, Geography

Friern Barnet School
2016.01 - 1 2020

Undergraduate Psychology BSc -

London Metropolitan university
09/2023 -

A Level - Spanish, Psychology, Economics

Wren Academy Sixth Form
London
2020.01 - 1 2022

Skills

  • Client confidentiality
  • Research ethics compliance
  • Psychological assessment tools
  • Strategic planning
  • Qualitative research
  • Resilience under pressure
  • Microsoft Office Suite
  • Public speaking and presentation
  • Confident communicator
  • Stress tolerance
  • Effective communication
  • Multitasking in high-pressure environment
  • Psychological assessment

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Languages

English
Italian
Spanish

Custom

  • Arturo, Il Funghetto
  • Florin, Malt and Hops
  • Adam Hayes, Adam Hayes Estate Agents
  • SHOUT 24/7 Helpline

Timeline

Shout Helpline Volunteer

SHOUT
2025.01 - 2025.02

Bartender

Malt and Hops
2023.09 - 2023.11

Bartender/ Waiter

Il Funghetto Spaghetteria e Pizzeria
2021.05 - 2021.09

A Level - Spanish, Psychology, Economics

Wren Academy Sixth Form
2020.01 - 1 2022

Placement Estate Agent

Adam Hayes
2019.02 - 2019.02

GCSE - Spanish, Business, Combined science, Mathematics, English literature, English Language, Drama, Geography

Friern Barnet School
2016.01 - 1 2020

Undergraduate Psychology BSc -

Aston University
09/2022 - 05/2023

Undergraduate Psychology BSc -

London Metropolitan university
09/2023 -
NIKOLAS GUIDA