NIKOLAS GUIDA

As a trained Crisis Volunteer with SHOUT, a 24/7 text-based mental health support service, I provide immediate and empathetic support to individuals in distress. My role requires strong active listening skills, problem-solving abilities, and emotional resilience to assist texters through challenging situations.

Key Responsibilities:

• Engaging in compassionate and non-judgmental conversations to support individuals in crisis.
• Assessing risk levels and escalating cases when necessary to ensure texter safety.
• Applying de-escalation techniques to help texters regain calm and clarity.
• Maintaining confidentiality and adhering to safeguarding policies.
• Accurately documenting conversations and reflecting on interactions for continuous improvement.
• Collaborating with supervisors and fellow volunteers to enhance support quality.

This role has strengthened my crisis intervention skills, emotional intelligence, and ability to provide support in high-pressure situations—valuable qualities for a future career.

As a bartender and Waiter at a busy, customer-focused pub, I provide high-quality service in a fast-paced environment, ensuring guests have a welcoming and enjoyable experience. This role has strengthened my ability to multitask, communicate effectively, and work under pressure.

Key Responsibilities:

• Preparing and serving a variety of beverages, including cocktails, beers, and spirits, with accuracy and efficiency.
• Delivering excellent customer service by engaging with patrons and creating a friendly atmosphere.
• Handling cash and card transactions, balancing tills, and ensuring financial accuracy.
• Managing stock levels, restocking supplies, and assisting with inventory control.
• Maintaining cleanliness and hygiene standards behind the bar and throughout the venue.
• Handling difficult situations, including conflict resolution and responsible alcohol service.
• Working collaboratively with the team to ensure smooth service during peak hours.

This role has developed my interpersonal skills, resilience, and ability to remain composed in high-pressure situations—qualities that are transferable to a career in the Human Resources/Project management.

As a bartender and waiter at Il Funghetto, a high-end Italian restaurant, I provide exceptional customer service while managing multiple responsibilities in a fast-paced dining environment. This role has refined my ability to communicate effectively, multitask under pressure, and deliver a seamless dining experience.

Key Responsibilities:

• Greeting and seating guests, ensuring a warm and welcoming atmosphere.
• Taking and serving food and drink orders with accuracy and efficiency.
• Preparing and serving a variety of beverages, including wines, cocktails, and coffees, to a high standard.
• Providing knowledgeable recommendations on menu items, including wine pairings and specials.
• Handling cash and card transactions, processing payments, and managing the till.
• Maintaining high standards of cleanliness, hygiene, and presentation in both the bar and dining areas.
• Managing customer inquiries, resolving complaints professionally, and ensuring guest satisfaction.
• Collaborating with kitchen and front-of-house staff to ensure smooth service during peak hours.

This role has strengthened my interpersonal skills, problem-solving abilities, and ability to work efficiently in high-pressure situations—valuable qualities that translate well into a career in Human Resources/project management.

During my placement at Adam Hayes Estate Agents, I gained valuable experience in property sales, client relations, and administrative tasks within a professional real estate environment. This role enhanced my communication, organizational, and problem-solving skills.

Key Responsibilities:

• Assisting clients with property inquiries, viewings, and providing detailed information on available listings.
• Managed over 25 customer calls per day.
• Supporting estate agents with administrative tasks, including preparing property details and managing databases.
• Conducting market research to stay informed about local property trends and valuations.
• Liaising with clients, landlords, and potential buyers to facilitate smooth transactions.
• Shadowing agents during property viewings and negotiations to gain insight into sales strategies.
• Handling phone and email correspondence, ensuring prompt and professional communication.
• Maintaining accurate records and assisting with documentation for property transactions.

This placement strengthened my ability to engage professionally with clients, work efficiently under deadlines, and develop problem-solving skills—transferable qualities beneficial to my future career in Human Resources/Project management.