NIKOLA OSAJDA
Summary
Dedicated professional with extensive expertise in customer service and sales support. Demonstrates exceptional skills in teamwork, communication, and time management, ensuring efficient problem solving and creative thinking. Proven track record of achieving sales targets and excelling in point of sale operations. Bilingual with strong organisational abilities, attention to detail, and proficiency in stock counting, audits, and online order processing. Committed to continuous learning and multitasking efficiency to drive business success.
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work history
Sales Assistant
JD Sports
2024.07 - 2026.02
- Delivered high-quality customer service in a fast-paced retail environment
- Assisted customers with product selection, sizing, and styling advice
- Supported daily store operations including stock replenishment and maintaining visual standards
- Worked effectively as part of a team to meet sales targets and store goals
- Handled customer queries professionally to ensure positive shopping experiences
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Monitored trends in consumer behaviour with keen attention to detail.
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Bachelor’s Degree - Architecture
London South Bank University
2023.10 - 2026.07
A-Levels -
St Mark’s West Essex Catholic School
2016.09 - 2023.07
Skills
- Customer service
- Sales support
- Teamwork
- Communication
- Time management
- Problem solving
- Fast learner
- Organisation
- Attention to detail
- Sales target achievement
- Bilingual
- Stock audits
- Multitasking
RETAIL & WORK EXPERIENCE
Scarlet Vintage & Retro – St Clare Hospice, Sales Assistant (Volunteer), 2022-07, 2022-07, Organised and maintained attractive product displays, Priced, tagged, and prepared clothing for sale, Promoted store products via social media using original photography, Provided friendly customer service while supporting a charity environment
LANGUAGES
English (Fluent)
Polish (Fluent)
INTERESTS
I have a strong creative interest in art, design, and visual presentation, and I enjoy painting, sketching, and sculpting in my free time. These interests have helped me develop a good eye for detail, colour, and layout, which I apply in retail environments through maintaining visual standards and attractive product displays., Alongside my creative interests, I value organisation and discipline, balancing part-time retail work with full-time university study. I also enjoy working with people, learning about new products, and developing skills that allow me to grow professionally within a customer-focused role.
GCSEs
Including Maths (7), Art (7), Product Design (8), English (5–6), Science (5–6), and other.
Timeline
Sales Assistant
JD Sports
2024.07 - 2026.02
Bachelor’s Degree - Architecture
London South Bank University
2023.10 - 2026.07
A-Levels -
St Mark’s West Essex Catholic School
2016.09 - 2023.07