Summary
Overview
Work history
Education
Skills
Timeline
Generic
Nikola Jurkiewicz

Nikola Jurkiewicz

Berkshire,Berkshire

Summary

Motivated and goal - oriented Sales Representative with 2 years experience, achieving sales targets, and providing great customer service. Skilled in identifying customer needs, presenting tailored solutions, and closing deals efficiently. Known for strong communication skills and a proactive sales approach.


Overview

6
6
years of professional experience

Work history

Sales account manager

TICKITAPE
Newbury
02.2023 - 05.2025
  • Delivered exceptional customer service by addressing enquiries and resolving complaints.
  • Achieved personal and branch targets through strategic sales initiatives.
  • Raised invoices, pro forma invoices, and credit notes to sustain cash flow, chasing outstanding invoices.
  • Generated quotations via telephone and email to aid client decision-making.
  • Confirmed despatch notes to guarantee timely product delivery.
  • Conducted over 50 outgoing calls daily to boost client engagement.
  • Trained junior staff members, enhancing overall performance and productivity.
  • Acquiring new business, and regularly recovering aged accounts.
  • Worked collaboratively within a dynamic sales team, contributing to a positive and motivated work environment.
  • Developed and managed a personal customer database, building strong relationships to drive a repeat business.
  • Implemented sales strategies to maximise profit margins.
  • Coordinated with marketing team for effective product promotion.
  • Presented sales reports at monthly review meetings.
  • Grew sales and consistently exceeded revenue-related KPIs.

Personal Assistant

TJ Car Service
Wokingham
01.2021 - 05.2025
  • Controlled expenses through receiving, processing, and verifying invoices and estimates.
  • Organised personal and professional calendars, providing timely reminders for meetings.
  • Processed email and phone enquiries while saving client details in the system.
  • Providing regular updates to customers regarding vehicle service and progress.
  • Handled purchasing tasks for office supplies, optimised resource utilisation.
  • Updated company database regularly to maintain accurate records.
  • Scanned and uploaded documents into digital filing systems to ensure accessibility.
  • Maintained an organised office space to facilitate efficient operations.
  • Executed general administration duties to support overall office functionality.
  • Raising estimates and invoices.
  • Chasing outstanding invoices.
  • Processed and evaluated customer credit applications, including running credit reports and assessing risk.

Warehouse Operative

Westcoast Ltd
Theale
09.2022 - 02.2023
  • Picking, packing and dispatching high-volume orders.
  • Tracking storage locations within warehouses, maintaining smooth-running retrieval operations.
  • Operating pump trucks to lift and move heavy pallets to designated areas.
  • Packing orders for next day shipment.
  • Processing orders on the system.
  • Retail dispatch.
  • Maintaining high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
  • Performed general maintenance tasks around the warehouse, ensured a safe work environment.
  • Checked invoices against delivered items to ensure accuracy in record keeping.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Maintained and cleaned warehouse equipment following set procedures.

Sales Co-Worker

IKEA
Reading
08.2021 - 02.2022
  • Greeting customers and offering assistance with completing purchases.
  • Resolving customers complaints by following guidelines and referring complex inquiries to team leader.
  • Processing orders for customers.
  • Keeping store area spotlessly clean and tidy.
  • Providing warm and positive customer care from arrival to departure, encouraging return visits.
  • Processing inbound stock deliveries for shop floor.
  • Safely operating pump truck equipment to unload and transport heavy pallets.
  • Maintaining excellent client satisfaction by providing in-depth support.
  • Offering guidance on finding accessories and other equipment available at store.
  • Responsible for store marketing.
  • Assisted in training new hires for quick acclimatisation to work environment.
  • Complied with all health and safety regulations for worker welfare.
  • Collaborated with team members to achieve daily project targets.
  • Operated machinery and equipment with focus on safety and efficiency.
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.

Retail Assistant

Burger King
Reading
11.2019 - 08.2021
  • Providing warm and positive customer care from arrival to departure, encouraging return visits.
  • Carried out sales floor cleaning, maintaining high store presentation and hygiene standards.
  • Operating the till and completing purchases with cash and debit payment methods, providing customer receipts for reference.
  • Checking and processing incoming deliveries, unpacking and storing with care to avoid stock damage.
  • Handling complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Preparing and packing food and drinks for customers.
  • Regularly checking the dates on food products to make sure they are ready to sell.
  • Key-holder.
  • Completing venue closing and opening duties.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Boosted sales through suggestive selling techniques.
  • Provided coverage during peak times to manage customer flow effectively.

Education

GCSEs -

Blessed Hugh Farringdon Catholic School

Reading College

Skills

  • Profit margin calculation
  • Time management proficiency
  • Cash handling
  • Customer Service
  • Microsoft Office Word, Excel, Outlook, Teams


Timeline

Sales account manager

TICKITAPE
02.2023 - 05.2025

Warehouse Operative

Westcoast Ltd
09.2022 - 02.2023

Sales Co-Worker

IKEA
08.2021 - 02.2022

Personal Assistant

TJ Car Service
01.2021 - 05.2025

Retail Assistant

Burger King
11.2019 - 08.2021

GCSEs -

Blessed Hugh Farringdon Catholic School

Reading College

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Nikola Jurkiewicz