Nikola Hankus

Time Management: handled high passenger volumes, prioritising tasks during peak travel periods, and ensuring seamless check-in, boarding, and customer assistance while meeting strict flight departure deadlines.

Document check: checked passenger documentation, including passports, visas, and boarding passes, ensuring compliance with travel regulations and resolving issues promptly to maintain smooth passenger flow.

Teamwork: Worked collaboratively with airline staff, ground operations, and customer service agents to coordinate check-in, boarding, and special assistance services. Contributed to a positive and efficient team environment by sharing information, supporting colleagues during high-pressure situations, and ensuring smooth day-to-day operations in line with strict airport schedules and safety standards.

• Personalised Service: Skilled in tailoring customer interactions by actively engaging in conversations to understand individual preferences, ensuring recommendations align with their tastes and needs for a unique and memorable shopping experience.
• Team Collaboration: Experienced in working with colleagues to uphold high customer service standards by sharing knowledge, coordinating tasks efficiently, and supporting team members to achieve shared business goals and deliver excellent customer experiences.
• Time Management: Efficient in managing time to prioritise tasks and meet customer needs promptly, especially during busy periods. Proven ability to handle high-pressure situations, such as completing a sale transaction within 8 minutes, while maintaining a high standard of customer service, ensuring accuracy, and delivering a smooth and efficient shopping experience.
• Visual Merchandising: Experienced in designing and creating visually appealing product displays that not only enhance the customer shopping experience but also strategically showcase key collections, highlight promotions, and drive customer engagement, ensuring products are presented in a way that attracts attention and encourages sales.

• Managed Reception and Customer Support Operations : Ensured all pricing worksheets were completed accurately, providing customers with up-to-date offers and promotions, resulting in improved customer satisfaction. Utilized tools such as Excel and Word to maintain accurate records and streamline processes.
• Membership Administration : Efficiently handled new member registrations, both in-store and online, offering a seamless onboarding experience that enhanced customer engagement and contributed to membership growth.
• First Aid and Mental Health First Aid : Certified in both first aid and mental health first aid, providing immediate assistance in emergency situations, ensuring a safe and supportive environment for both staff and customers.
• Team Collaboration and Leadership : Promoted a positive team environment by encouraging colleagues to share best practices, leading to improved service levels and overall team performance.
• Reporting and Documentation : Completed various reports, including office reports, member voice feedback, and waste reports, ensuring all documentation was accurate and up to date to support operational efficiency and informed decision-making.