Nikola Baranska
Portsmouth,Hampshire
Overview
1
1
Language
8
8
years of professional experience
Work History
Tax Revenue Officer
HM Revenue and Customs
Portsmouth, Hampshire
05.2023 - Current
- Maintained up-to-date knowledge of tax legislation to advise clients accurately and minimise liabilities.
- Monitored changes in tax rates and legislation to ensure compliance in all client dealings.
- Analysed financial statements to accurately determine tax obligations and entitlements.
- Reviewed official documents to determine type and amount of taxes payable by individuals or businesses.
- Computed taxes and followed up with individuals and organisations to solicit tax remittances.
- Managed client queries regarding tax filings and provided comprehensive guidance on tax-related issues.
- Escalated complex cases to senior teams for additional investigation, analysis and action.
- Facilitated workshops on tax awareness for local businesses, promoting tax compliance and education.
Door Supervisor
Taurus
Portsmouth, Hampshire
08.2023 - 11.2025
- Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
- Verified identification for authorised personnel and visitors to the property.
- Monitored closed-circuit feeds to track visitors and identify and address problematic behaviour.
- Ensured maximum security by promptly reporting safety breaches to senior management or local authorities.
- Resolved conflicts to foster a harmonious environment for all parties in a controlled and professional manner.
- Provided first aid and basic medical assistance in the event of injury, prioritising well-being until professional help arrived.
- Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
- Welcomed guests with a friendly demeanour during their arrival and departure.
MLA Activity Leader
MLA Summer Schools and Educational Programmes
Guildford, Surrey
08.2024 - 08.2024
- Facilitated engaging student activities, enhancing participation through a safe and positive environment.
- Supported attendees through activities to raise aspirations, develop character and build academic attainment and self-confidence.
- Developed and scheduled diverse activities for groups, including arts, physical education and language classes, to support holistic development.
- Coordinated with other team members to facilitate smooth running of all scheduled events and activities.
- Compiled and maintained detailed records of participant attendance, feedback, and incident reports to inform programme improvements.
Cashier Assistant
Premier Convenience Store
Portsmouth, Hampshire
11.2022 - 01.2023
- Processed payments by cash, cheque, or card to complete transactions.
- Addressed and resolved queries and complaints, offering solutions to ensure customer satisfaction and loyalty.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained clean, tidy and organised checkout areas.
- Collaborated with front-end staff to facilitate positive customer experience.
- Completed overtime shifts to support staffing needs during peak hours. to maintain optimal workflow during busy periods or times of unexpected high volume.
- Provided guidance and support to new team members in their onboarding process. in cash register operation, stock procedures and customer service.
- Completed daily records updates to track sales and accurate payment totals.
- Participated in stock management, conducted inventory checks, and replenished shelves to maintain product availability.
Registered Manager - Mental Health
Choice Care Group
Winchester, Hampshire
06.2018 - 04.2020
Education
GCSEs - English
Highbury College
Portsmouth01-2012
Psychology
The Open University
Milton Keynes, MIKSports Massage
Origym
Liverpool, United KingdomSkills
- Analytical thinking
- Decision making
- Effective communication
- Client education
- Health and safety compliance
- Time-management
- Negotiation expertise
- Guest and client satisfaction
- Relationship-building
- Active listening
- Stress tolerance
- Personal resilience
- Guest relations
Languages
English
Advanced
C1
Interests
- Art
- Music
- Animals
- Sport / Physical activity
- Nature and Adventure
- Culinary / Nutrition
Timeline
MLA Activity Leader
MLA Summer Schools and Educational Programmes
08.2024 - 08.2024
Door Supervisor
Taurus
08.2023 - 11.2025
Tax Revenue Officer
HM Revenue and Customs
05.2023 - Current
Cashier Assistant
Premier Convenience Store
11.2022 - 01.2023
Registered Manager - Mental Health
Choice Care Group
06.2018 - 04.2020
GCSEs - English
Highbury College
Psychology
The Open University
Sports Massage
Origym