Nikol Encheva

Cash Handling:

• Managed daily cash transactions, ensuring accuracy and compliance with company policies.
• Reconciled cash registers and prepared bank deposits.

Conflict Management:

• Mediated conflicts among team members and stakeholders to maintain a productive work environment.
• Applied negotiation skills to resolve financial disputes effectively.

Service-Oriented Mindset:

• Provided exceptional customer service to internal and external clients.
• Anticipated client needs and delivered proactive solutions.

Effective Planning:

• Developed and implemented financial plans to achieve organizational goals.
• Created and maintained project timelines and schedules including generating Excel reports and briefing Financial Coordinator every day.

Basic Accounting:

• Assisted in the preparation of financial statements and balance sheets.
• Performed routine accounting tasks such as invoicing and ledger maintenance.

Team Collaboration:

• Collaborated with team members to achieve financial targets and improve processes.
• Participated in team meetings and contributed to strategic planning discussions.

• Maintained accurate records of guest information through diligent documentation and data entry efforts.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Streamlined front desk operations by implementing efficient check-in and check-out procedures.
• Maintained a well-organized office environment to enhance operational efficiency.
• Organized and maintained physical and electronic filing systems.
• Ensured confidentiality and security of sensitive financial information.

• Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Boosted customer retention by building rapport and addressing concerns in a timely manner.
• Developed comprehensive support documentation, simplifying issue resolution for both customers and colleagues.

• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

Safety Procedures:

• Conducted pre-flight safety checks and ensured compliance with safety regulations.
• Demonstrated and enforced safety procedures during flights, including emergency protocols.

Communication:

• Provided clear and concise instructions to passengers and crew members.
• Addressed passenger inquiries and concerns in a professional manner.

First Aid:

• Administered first aid and medical assistance to passengers when needed.
• Handled medical emergencies with professionalism and efficiency.

Language Skills:

• Utilized multilingual skills to communicate effectively with international passengers.
• Provided announcements and information in multiple languages as required.