Nikki (Nicola) Mitcham
Bus Driver
London
Summary
Careful driver with good people skills and attention to detail when driving routes. Dependable in following schedules and maintaining professional standards. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Bus Driver
Go-Ahead London
Northumberland Park, London
10.2023 - Current
- Reported any malfunctions promptly to keep bus running smoothly.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Reported delays and accidents to dispatchers at iBus.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Made scheduled stops dictated by assigned route, keeping within five bar headway.
- Announced upcoming stops and potential route delays to passengers.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Supported passengers with mobility issues in boarding and alighting safely.
Team Leader
London Borough of Enfield
Enfield, Enfield
01.2011 - 09.2023
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Responded calmly to manage crises and emergency situations.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Advocated on behalf of service users to protect their best interests.
- Promoted client well-being through effective case management, counselling and advocacy.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Managed assigned caseload documentation in alignment with regulatory requirements and standards.
- Listened to clients' current struggles to signpost relevant support.
- Developed tailored action plans whilst prioritising pressing concerns.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Acted as point of contact and motivation for employees.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Managed a staff of 20 providing supervision, support and organising training
Service Manager
Community Careline Services
Enfield, Enfield
08.2001 - 09.2010
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Attended regular training and supervision workshops for improved service user support.
- Supported integration of service users back into community life to maximise successful transition rate.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Used assessment findings to action necessary care plan adaptations.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Responded proactively to changing circumstances for optimised service user care.
- Maintained confidential case documentation in line with data protection regulations.
- Promoted independence and positive wellbeing when working with vulnerable adults.
- Delivered over 6500 hours of care per week
- Managed a staff of 250
Education
NVQ Level 3 - Health & Social Care
Barnet College
London, ENG 07.2010 - 09.2010
NVQ Level 3 - Business Administration
Barnet College
London, ENG 11.2009 - 02.2010
NVQ Level 4 - Registered Managers Award
Barnet College
London, ENG 09.2004 - 05.2005
Skills
Reporting and documentation
Clean PSV record
First Aid and CPR
Clean driving record
CPC qualified
People management techniques
Excellent verbal and written communicator
Community and individual care
Local authority software applications
Appraisals
Effective customer communication
Interviewing
Timeline
Bus Driver
Go-Ahead London
10.2023 - Current
Team Leader
London Borough of Enfield
01.2011 - 09.2023
NVQ Level 3 - Health & Social Care
Barnet College
07.2010 - 09.2010
NVQ Level 3 - Business Administration
Barnet College
11.2009 - 02.2010
NVQ Level 4 - Registered Managers Award
Barnet College
09.2004 - 05.2005
Service Manager
Community Careline Services
08.2001 - 09.2010