Nikki Wilkinson
Framlingham,Suffolk
Summary
I am a smiley and positive Communications Officer with a strong background in writing and public communication. Comfortable working within a team or alone. Experienced in digital communication, including social media and content management and able to transform complex information into clear, accessible content. Adept at community engagement and relationship-building.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Communications Officer
Suffolk Wildlife Trust
2021.06 - 2025.08
- Produced digital content for social media, newsletters, and website updates.
- Delivered clear, engaging public-facing communication aligned with conservation values.
- Acted as a key point of contact for visitors, members, and community groups via social media, telephone and email.
- Supported community engagement initiatives and public events.
- Maintained a positive organisational profile through professional, empathetic communication.
- Crafted compelling content to raise brand profile among key audiences and drive engagement.
Reception Manager
Suffolk Wildlife Trust
2016.11 - 2021.06
- Supervised three staff as well as volunteers to deliver first class customer service.
- Delivered clear, engaging public-facing communication via telephone and email aligned with conservation values.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Implemented new booking systems for increased efficiency.
- Acted as a key point of contact for visitors, members, and community groups.
- Supported community engagement initiatives and public events.
- Maintained a positive organisational profile through professional, empathetic communication.
Visitor Reception Supervisor
National Trust – Sutton Hoo
2007.02 - 2016.11
- Delivered exceptional visitor service and supervised a team of eight.
- Supported event planning, press activity, and engagement initiatives.
- Managed enquiries, complaints, booking systems, and financial records.
- Served as Duty Manager and Key Holder, responsible for site operations.
- Recognised as a Property Champion by the National Trust for leadership and service excellence.
- Seconded to Reception Manager role, taking responsibility for operational delivery.
- Coordinated large party bookings, including deposit processing and special order requests.
Education
Access to Higher Education - History
Suffolk College
A-Levels - Performing Arts, English Literature
Northgate Sixth Form
Ipswich 1991.09 - 1993.08
GCSEs - 8 GCSEs, Grades A–C
Holywells High School
1987.10 - 1991.07
Skills
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Communications- clear writing and public-facing communication
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Digital Engagement- social media, newsletters, website updates
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Tools: Mailchimp, Hootsuite, Canva, Adobe, MS Office, Eventbrite, CRM
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Web content management
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Email campaigns
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Brand awareness
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Community Engagement- relationship-building, outreach
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Event Coordination- assisted with planning, logistics, delivery
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Administrative Coordination- records, scheduling, systems
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Complaint Resolution- calm, empathetic, solution-focused
Interests
Gardening, Conservation & wildlife, Travelling, Renovating a 1962 Streamliner van, Hanging out with my four year old grandson Harley
Timeline
Communications Officer
Suffolk Wildlife Trust
2021.06 - 2025.08
Reception Manager
Suffolk Wildlife Trust
2016.11 - 2021.06
Visitor Reception Supervisor
National Trust – Sutton Hoo
2007.02 - 2016.11
A-Levels - Performing Arts, English Literature
Northgate Sixth Form
1991.09 - 1993.08
GCSEs - 8 GCSEs, Grades A–C
Holywells High School
1987.10 - 1991.07
Access to Higher Education - History
Suffolk College