Nikki Whiteside

I am mum to 3 amazing children (2 are now adults). All were born with additional needs so I left my career in the military to concentrate on bringing up our children. I have done a lot of this as a 'single' parent as my husband is away a lot (also military) and often for periods of 6 months plus. Now my children are almost all grown up and spreading their wings, I would like to get back into the workplace. I still have one child in college who needs transport twice a day but have many hours spare in between and would like to re-engage with the workplace - a home-based opportunity would be ideal.

• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
• Professionally greeted clients and delivered friendly, knowledgeable assistance.
• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Collaborated with admin teams, human resources and finance department on special projects.
• Prepared meeting rooms and event spaces to achieve successful client engagements.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Typed documents, updated websites and compiled information for meetings with exceptional speed.
• Handled basic clerical needs to help staff focus on more pressing matters.
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• Handled visitor inquiries tactfully directing them appropriately within the organisation.
• Scheduled appointments efficiently keeping an up-to-date calendar for the Managing Director.
• Resolved administrative issues promptly, minimising downtime in office functions.
• Coordinated business travel arrangements and accommodations, reducing stress for Managing Director.
• Screened incoming calls professionally, managing unwanted interruptions to the Managing Director's schedule.
• Reviewed incoming correspondences thoroughly, highlighting important points for action.
• Managed Director's diary meticulously, ensuring optimal time allocation.

• Demonstrated patience and understanding when dealing with difficult callers resulting in effective conflict resolution.
• Resolved customer complaints over the phone diplomatically, maintaining company reputation.
• Provided relevant information to customers swiftly, improving overall satisfaction rates.
• Handled sensitive information discretely adhering strictly to data protection guidelines.
• Documented call details meticulously for future reference and follow-up actions.
• Directed calls to appropriate departments for swift resolution of enquiries.
• Assisted colleagues with administrative tasks when required, promoting team collaboration.
• Managed high volume of incoming calls promptly, ensuring exceptional customer service.