Nikki Ward
Comber,Newtownards
Summary
Dedicated professional with a BTEC 90-credit diploma in Business and extensive experience in office administration and customer service. Proven ability to support clients effectively, backed by Safety Net and ASIST certifications. Demonstrates strong organizational skills and efficiency under pressure, consistently meeting deadlines. Committed team player with a solid understanding of employee training and mentoring.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Administrative assistant
Hub Financial Solutions
Belfast
04.2023 - 08.2025
- Processed application forms for customers, ensuring accurate completion and timely submission.
- Certified identification documents while managing incoming and outgoing post efficiently.
- Logged information systematically and created PRRs to track customer interactions.
- Maintained stock levels and managed email queue
- scanning, copying, and printing documents.
Customer sales assistant
Lidl Dundonald
Newtownards, Bangor and Holywood
10.2019 - 04.2023
- Operated tills and handled monetary transactions with precision.
- Conducted stocktakes and double counted inventory to maintain accuracy.
- Checked IDs and delivered exemplary customer service.
- Stocked shelves and ensured store cleanliness for optimal presentation.
Customer sales assistant
B&M Newtownards
Newtownards
09.2016 - 10.2019
- Operated tills and managed cash handling to ensure accuracy.
- Conducted stocktakes and performed double counting for inventory management.
- Stocked shelves and maintained cleanliness to enhance shopping environment.
- Prioritised customer satisfaction through attentive service and support.
Receptionist
Fasa - Nightingale Crisis Centre
11.2014 - 06.2015
- Managed phone calls and referrals to enhance operational efficiency.
- Input initial assessments and client details into database accurately.
- Booked rooms and maintained a tidy reception area for optimal client experience.
- Provided support to clients and staff members, ensuring seamless service delivery.
Customer sales assistant
B&M
Connswater
09.2014 - 12.2014
- Operated tills and handled cash transactions with accuracy.
- Stocked shelves and maintained cleanliness throughout the store.
- Checked IDs to verify customer age for compliance.
- Delivered exceptional customer service to enhance shopping experience.
Customer sales assistant
Northern Ireland Hospice
Ballyhackamore
10.2012 - 09.2014
- Executed document faxing and operated tills efficiently.
- Maintained cleanliness of floors and organised pricing of stock.
- Delivered exceptional customer service to enhance client satisfaction.
Administrative assistant
Comber Leisure Centre
Comber
10.2013 - 05.2014
- Operated franking machine to process outgoing mail efficiently.
- Managed incoming phone calls, ensuring prompt response and assistance.
- Organised and filed documents systematically for easy retrieval.
Education
Business and Administration NVQ Level 3 - Essential Skills- Literacy Level 2
South Eastern Regional College
09.2014 - 06.2015
Business and Administration NVQ Level 2 - City of Guilds - Teamworking Skills, Produce Documents, Filing, Operating Office Equipment, Essential Skills - Literacy Level 1
South Eastern Regional College
09.2013 - 06.2014
GCSEs - Business and Communication Systems, Learning for Life and Work, OS Technology and Innovation, OS Design and Creativity, Essential Skills - Application of Number Level 2
Nendrum College
09.2008 - 06.2013
Safety Net Training - Self-Harm, Basic Intervention, OCN Drugs Awareness, ASIST
Fasa
01.2015 - 02.2015
BTEC 90-Credit Diploma and Extended Diploma - Business Communication, Business Accounting, Business Environment, Business Marketing, Business and Economic Environment, Business Resource, Developing Teams in Business, Recruitment and Selection in Business, Impact of Information Technology in Business, BTEC Extended Diploma in Business, Starting a Small Business, Market Research in Business, Website Design Strategy, Understanding Retailing, Manage a Business Event, Creative Product Promotion, Understanding Business Ethics, Aspects of Contract and Business Law, Accounting Systems
South Eastern Regional College
09.2015 - 06.2017
Skills
- Strong communication and interpersonal skills
- Excellent time management and organizational abilities
- Proficient in Microsoft Office and general office systems
- Customer service-oriented
- Experienced in stock management and cashier operations
- Team building
- Communication skills
Certification
- Safety Net Training
- Business and Administration NVQ Level 3
- Business and Administration NVQ Level 2
- BTEC 90-Credit Diploma and Extended Diploma in Business
References
References available upon request.
Timeline
Administrative assistant
Hub Financial Solutions
04.2023 - 08.2025
Customer sales assistant
Lidl Dundonald
10.2019 - 04.2023
Customer sales assistant
B&M Newtownards
09.2016 - 10.2019
BTEC 90-Credit Diploma and Extended Diploma - Business Communication, Business Accounting, Business Environment, Business Marketing, Business and Economic Environment, Business Resource, Developing Teams in Business, Recruitment and Selection in Business, Impact of Information Technology in Business, BTEC Extended Diploma in Business, Starting a Small Business, Market Research in Business, Website Design Strategy, Understanding Retailing, Manage a Business Event, Creative Product Promotion, Understanding Business Ethics, Aspects of Contract and Business Law, Accounting Systems
South Eastern Regional College
09.2015 - 06.2017
Safety Net Training - Self-Harm, Basic Intervention, OCN Drugs Awareness, ASIST
Fasa
01.2015 - 02.2015
Receptionist
Fasa - Nightingale Crisis Centre
11.2014 - 06.2015
Customer sales assistant
B&M
09.2014 - 12.2014
Business and Administration NVQ Level 3 - Essential Skills- Literacy Level 2
South Eastern Regional College
09.2014 - 06.2015
Administrative assistant
Comber Leisure Centre
10.2013 - 05.2014
Business and Administration NVQ Level 2 - City of Guilds - Teamworking Skills, Produce Documents, Filing, Operating Office Equipment, Essential Skills - Literacy Level 1
South Eastern Regional College
09.2013 - 06.2014
Customer sales assistant
Northern Ireland Hospice
10.2012 - 09.2014
GCSEs - Business and Communication Systems, Learning for Life and Work, OS Technology and Innovation, OS Design and Creativity, Essential Skills - Application of Number Level 2
Nendrum College
09.2008 - 06.2013
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