Nikki Swift
Matlock,Derbyshire, UK,
Summary
Experienced data governance professional with exceptional verbal and written communication skills. Demonstrates meticulous handling of confidential information, promoting data compliance, and a proactive approach to problem-solving by identifying risks and implementing mitigations. Highly adaptable and collaborative, with extensive experience communicating with diverse range of stakeholders. Expert in UK Data Protection legislation and US Privacy laws, including the EU-U.S. Data Privacy Framework. Committed to staying ahead of industry trends and continuously enhancing technical expertise.
Overview
14
14
years of professional experience
4042
4042
years of post-secondary education
Work History
Information Governance Officer
Derbyshire County Council
Matlock, Derbyshire
01.2020 - Current
- Supporting key data governance initiatives within the health and social care sector, promoting data compliance with senior leadership teams and key stakeholders across the local authority
- In depth knowledge of the Data Protection Act (2018), GDPR (2018) and additional legislation relating to children's and adult's health and social care
- Managing a team of Information Governance Assistants, supporting them in the processing of Data Subject Access Requests and Freedom of Information Requests within statutory timescales
- Reviewing and authorising Police and Crown Prosecution Service access to social care records for the purposes of prevention and detection of crime
- Generating Data Processing Agreements (Information Sharing Agreements) with external organisations such as the NHS and Police, defining the key expectations and responsibilities of both the data controller and data processor
- Experienced in records management, including maintenance of the information asset register, enforcement of data retention schedules and destruction processes, and ensuring compliance in records management systems
- Developing and promoting mandatory annual Information Governance training, encouraging individual and organisational accountability and ownership of data safeguarding controls within both onsite and remote settings
- Performing regular systems access management reviews across departments
- Conducting annual reviews of departmental privacy notices and ensuring these are updated and maintained in line with the DPA (2018) and GDPR (2018)
- Providing training and presentations as a data governance expert across the local authority to promote best practice in privacy and confidentiality when processing sensitive personally identifiable information (special category data)
- Writing and publishing monthly internal communications to promote data and security compliance
- Collaboration with key stakeholders, providing professional guidance in the completion of Privacy Impact Assessments (Data Protection Impact Assessments)
- Coordinating across departments to develop and maintain data governance initiatives, regularly reviewing the risk management register and implementing mitigations for identified projected risks
- Conducting investigations into breaches of PII, implementing swift mitigations and providing further preventative training to individuals and teams where applicable, in accordance with the Information Commissioner's Office regulations
- Member of the local authority's Artificial Intelligence Centre of Excellence, acting as a subject matter expert and providing guidance on the safe development and implementation of AI systems within the local authority
- Acted as the main consultant regarding the completion of AWS Translation and Microsoft 365 CoPilot privacy impact assessments, ensuring privacy and security compliance
Personal Trainer
Self Employed
04.2019 - 01.2020
- Prioritised clear communication whilst explaining complex exercises to clients of varied fitness levels, and provided personalised fitness assessments for targeted training plans
- Ensured regulatory compliance with clients' sensitive personally identifiable information
Call Centre Team Leader
YHA England & Wales
Matlock, Derbyshire
01.2015 - 03.2019
- Fostered a high-performing environment to drive productivity and quality customer service
- Conducted regular performance reviews and analysis of department performance data, developing improvement plans for both individuals and the department in order to maximise sales within the teams
- Implemented new working methods, including the introduction of an online live chat service which improved overall efficiency of the team operations
Sales Advisor
3 Mobile
Chesterfield, Derbyshire
01.2014 - 01.2015
Store Supervisor
Holland & Barrett
Matlock, Derbyshire
09.2013 - 01.2014
Duty Manager
Blockbuster Video
Matlock & Alfreton, Derbyshire
02.2012 - 08.2013
Department Manager
Best Buy UK
Derby, Derbyshire
09.2010 - 02.2012
Education
Bachelor of Science - Forensic Psychology
The Open University
Milton KeynesNVQ Level 3 - Personal Training
TrainFitness International
Skills
- Excellent verbal and written communication skills
- Experienced in MS365, Teams, SharePoint and Office packages, ie Word, Excel (achieved top 5% of all users in LinkedIn skill assessment) and PowerPoint
- Technologically minded, staying ahead of new developments and trends within the industry
- Meticulous handling of confidential and sensitive personally identifiable information
- Highly collaborative and experienced in communicating with a wide range of stakeholders with differing skillsets and subject knowledge
- Proactive problem solver, identifying projected risks and implementing mitigations in advance
- Quick and enthusiastic learner with high level of expertise in UK Data Protection legislation and US Privacy laws, such as federal Privacy Act of 1974, state Georgia Personal Identity Protection Act and EU-US Data Privacy Framework
References
References available upon request.
Timeline
Information Governance Officer
Derbyshire County Council
01.2020 - Current
Personal Trainer
Self Employed
04.2019 - 01.2020
Call Centre Team Leader
YHA England & Wales
01.2015 - 03.2019
Sales Advisor
3 Mobile
01.2014 - 01.2015
Store Supervisor
Holland & Barrett
09.2013 - 01.2014
Duty Manager
Blockbuster Video
02.2012 - 08.2013
Department Manager
Best Buy UK
09.2010 - 02.2012
Bachelor of Science - Forensic Psychology
The Open University
NVQ Level 3 - Personal Training
TrainFitness International
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