Nikki Spelling
Salisbury,Wiltshire
Summary
Dynamic and organised professional with extensive experience supporting senior executives in fast-paced environments. Proven ability to manage multiple priorities, enhance operational efficiency, and foster collaborative relationships across diverse teams. Committed to contributing to strategic initiatives and delivering high-quality administrative support.
Overview
19
19
years of professional experience
Work History
Business Manager to Director of Technology
Justice Digital, Ministry of Justice
10.2023 - Current
- Support the Director in administrative duties incl
- Inbox and diary management, prioritising and managing his workload
- Identify important emails or communication that require immediate action, proactively gathering input from relevant team members
- Collect, collate, and monitor actions and other general commissions emerging from meetings
- Prepare agendas and capture actions for meetings run by the Director, such as weekly SMT calls, monthly ELT meetings and All Staff Calls
- Prepare and provide daily briefings to the Director for future meetings and events, ensuring he is well informed and ready for his engagements
- Line Management of Business Support Manager
- Lead, support, and provide guidance to the Business Support function to ensure they deliver outputs as required
- Commission, oversee and edit briefings and submissions on behalf of the Director, liaising with other teams where necessary
- Oversee recruitment for Tech Services and forecasting/workforce planning and financial reports
- Maintaining processes, systems, and information/records to optimise the running of the Directors office
- Shape and deliver ad hoc projects to improve Tech Services Operations and overall efficiency
- Support and work with the Directors SLT on a frequent basis to help drive forward and deliver priorities
- Collaborate effectively with a range of senior stakeholders including various Private Offices and other senior officials within Justice Digital, MoJ to ensure that deadlines & objectives are met
- Respond to Freedom of Information Requests.
Internal Communications Manager / Private Secretary (PS) to CTO UKHSA
UKHSA
01.2023 - 10.2023
- Owning, building, leading and championing the internal communication delivery portfolio for the group, delivering effective strategies
- Leading on the successful delivery of key strategic projects for the directorate e.g., UKHSA Conference stands for Technology
- Acting as Project Lead on behalf of the Director to improve ways of working internally for all staff across UKHSA – implementing new implementing new systems & processes leading to improved efficiency and enhanced user experience
- Working closely with the Senior Leadership Team, supporting, advising, and providing high level copywriting and key message support and delivery
- Creating feedback loops and metrics to measure communication and engagement success and enable continual improvement of internal communications outcomes
- Developing, managing, and delivering internal communications events, including primary responsibility for designing and delivering content for Technology Staff Town Halls, partnering with CTO Private office to set up events and arrange guest speaker schedules
- Improving awareness of Technology workstreams, their successes and impact on overall UKHSA Mission, Vision and Objectives
- Providing Comms and Engagement advice to teams across Technology
- Undertaking the Change Agent/People Experience Agent role to promote engagement with and adoption of the UKHSA Culture, Values and Behaviour's
- Developing and implementing an annual Change plan to support UKHSA Technology and its operating model
- Writing and presenting mandates for special communications projects to management teams to seek buy-in and financial support for execution
- PS duties: Managing the Director and Private Office inbox, prioritising actions, delegating tasks, and responding on his behalf where appropriate
- Liaising with the directors SLT, other Private Office staff and key stakeholders within the business to ensure delivery of his priorities
- Ensuring the director has the relevant papers for meetings, is aware of future agenda items
- Preparing papers, reports, and presentations on behalf of the director for high level meetings such as Executive Committee, meetings with the Director General and Chair of UKHSA
- Supporting with the creation of various submissions, including at Secretary of State level
- Assisting the diary manager to provide advice and guidance to manage the Directors calendar, scheduling high level meetings and appointments, ensuring the director has the time needed to deliver on strategic priorities / deadlines
- Working closely with SLT members to effectively communicate decisions and recommendations
- Providing strategic advice to the Director and SLT
- Deputising for the Chief of Staff where required, providing her with meeting summaries
- Arrange and accompany the Director to events as required
- Work with, offer guidance, and advise to two additional diary managers within the team.
Senior PA/Business Manager to Head of Technology
PHE/UKHSA Technology
02.2021 - 01.2023
- Proactive Inbox and diary management
- Summarised meetings and capturing actions from key strategic meetings, briefing him daily on upcoming meetings
- Deputised and lead on various meetings as required, prioritising actions and delegating tasks
- Summarizing meetings and feeding key information, updates to the Head of Technology
- Providing communications to the business area and SLT on behalf of the Head of Technology
- Managing and leading on ad-hoc Projects, E.g., working with external consultants to assist and support with creating a new strategy for Technology
- Supporting and assisting to drive the successful delivery of the DD's strategic priorities
- Undertaking research
- Implementing and managing working groups to ensure outcomes and deliverables are successfully delivered
- Working with the Technology Private Office and executive leadership team to collectively drive forward work and manage associated risks
- Arranging and running weekly SLT meetings, townhalls
- Leading, planning and managing a range of Technology initiatives and events
- Prepared and managed departmental budgets in collaboration with Finance Business Partners
- Prepared research and briefing papers before appointments and presentations to manager specifications
- Managed information flow between senior executives and other members of staff
- Business administration.
HR Officer
Rich Products, Andover
12.2018 - 10.2020
Human Resources Administrator
Restorative Solutions CIC, Remote
06.2017 - 04.2018
Human Resource and Payroll Assistant
The Wellington Academy, Tidworth
10.2014 - 08.2015
Break in Employment due to starting a family
N/A
02.2010 - 07.2015
Clinic Administrator
MEHT NHS Broomfield Hospital - Chelmsford, Essex
07.2005 - 01.2010
Education
HNC - Level 4 Office & Administration Management
SFJ Awards
/2022 -
Diploma - Level 3 in Human Resource Practice
CIPD
Bachelor of Arts - Business Studies
Plymouth University
GNVQ - Business Studies Advanced
Chelmsford College
9 GCSEs including Maths and English -
Moulsham High School
Skills
- Task prioritisation
- Information analysis
- Strategic documentation preparation
- Stakeholder collaboration
- Administrative management
- Effective communication
- Leadership skills
- Strategic planning
- Project Management
- Operational support
- Staff Management
- Decision-Making
- Business Administration
Timeline
Business Manager to Director of Technology
Justice Digital, Ministry of Justice
10.2023 - Current
Internal Communications Manager / Private Secretary (PS) to CTO UKHSA
UKHSA
01.2023 - 10.2023
Senior PA/Business Manager to Head of Technology
PHE/UKHSA Technology
02.2021 - 01.2023
HR Officer
Rich Products, Andover
12.2018 - 10.2020
Human Resources Administrator
Restorative Solutions CIC, Remote
06.2017 - 04.2018
Human Resource and Payroll Assistant
The Wellington Academy, Tidworth
10.2014 - 08.2015
Break in Employment due to starting a family
N/A
02.2010 - 07.2015
Clinic Administrator
MEHT NHS Broomfield Hospital - Chelmsford, Essex
07.2005 - 01.2010
HNC - Level 4 Office & Administration Management
SFJ Awards
/2022 -
Diploma - Level 3 in Human Resource Practice
CIPD
Bachelor of Arts - Business Studies
Plymouth University
GNVQ - Business Studies Advanced
Chelmsford College
9 GCSEs including Maths and English -
Moulsham High School
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