Nikki Riden
Hampshire
Summary
Experienced Speech, Language and Communication Lead with a robust background in providing learning support across multiple schools. Previous roles include Telecommunications Consultant and Customer Relations Manager, showcasing versatility, commitment to excellence and adeptness in relationship building.
Overview
37
37
years of professional experience
Work History
Case Worker Assistant
Hampshire County Council
Winchester, Hampshire
10.2025 - Current
- Support statutory processes related to education, health, and care assessments for children with special educational needs and disabilities.
- Handle enquiries from parents/carers and professionals, serving as a point of contact.
- Maintained accurate and confidential client records, adhering to data protection regulations and organisational policies.
Speech, Language and Communication Lead
Perins School
Alresford, Hampshire
01.2024 - 10.2025
- Delivering specialised support to children requiring additional assistance with curriculum access.
- Collaborating with educators, administration and colleagues to address students' needs.
Supply TA
Teaching Personnel and Humly
Hampshire
08.2023 - 12.2023
- Adapted quickly to new school environments, establishing rapport with pupils and staff to ensure a smooth transition.
Teaching Assistant
Cheriton Primary School
Hampshire
09.2018 - 08.2023
- Conducted in-person classes for key workers and vulnerable children while the teacher delivered online lessons.
- Tailored teaching methods to align with pupils' comprehension levels.
- Performed Fire Marshall duties alongside administrative responsibilities.
Teaching Assistant
Ropley Church of England school
Hampshire
09.2015 - 07.2018
- Assisted in teaching Year 3/4 and Year 4/5 classes, focusing on curriculum delivery.
- Led ICT groups utilising Scratch and Microsoft software.
- Sourced supplementary resources alongside NHS-approved materials to aid in developing pupils' fine motor skills.
Teaching Assistant
Sun Hill Infant and Sun Hill Junior schools
Alresford
09.2014 - 01.2015
- Assisted KS1 and KS2 classes in various curriculum subjects.
- Collaborated with school librarian to catalogue books and arrange displays.
Telecommunications Consultant
Self-employed
02.2004 - 09.2010
- Facilitated establishment of German telecom's presence in Hong Kong through strategic negotiations.
- Exhibited strong self-discipline and organisational skills as primary contact from home office.
Purchasing Manager
Advantel UK Ltd
10.2001 - 02.2004
- Contributed significantly to the establishment of a new company in a challenging wholesale environment.
- Onboarded 17 interconnects within the first year.
Purchaser
Storm UK Ltd
06.2000 - 09.2001
- Developed and executed buying strategy with Telcos across Austria, Switzerland, and Germany.
- Skilled in German, contributing to successful engagement with German partners.
Manager of Customer Relations Team
Telstra UK Ltd
09.1998 - 06.2000
- Developed contact and retention strategies tailored for Telstra customers.
- Led and guided a team of 10 customer relationship managers to meet corporate goals.
- Monitored staff performance and developed improvement plans.
Business English Trainer
EF London
04.1996 - 09.1998
- Delivered training sessions to global clients at EF London site, located in Waterloo.
- Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed.
Business English Trainer
Stevens English Training GmbH
05.1995 - 04.1996
- Conducted training sessions for German personnel in multinational corporations.
- Developed and delivered engaging English language lessons to students of varying proficiency levels.
Customer Account Manager
Infolink Ltd
09.1989 - 04.1995
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
Education
BA (Hons) Degree - French and German
Oxford Brookes University
01-1988
Trinity College Certification in TESOL -
Sutton College of Liberal Arts
07-1994
Diploma in the Theory and Methodology of TESOL -
Eurolink Teacher Training
07-2008
Certificate in Supporting Teaching and Learning Level 3 -
Alton College
Alton, Hampshire06-2015
ELKLAN course - Speech and Language Support for 11-16s
06-2024
Skills
Intervention strategies
Relationship building
Adaptability
Time management
Active listening
Team building
Hobbies and interests
- Attending Arts and Creative events
- Volunteer teacher of English to Asylum Seekers
- Learning new languages
Volunteer
- Member of SWVG. Committee member during planning and Park event held in Southampton
Timeline
Case Worker Assistant
Hampshire County Council
10.2025 - Current
Speech, Language and Communication Lead
Perins School
01.2024 - 10.2025
Supply TA
Teaching Personnel and Humly
08.2023 - 12.2023
Teaching Assistant
Cheriton Primary School
09.2018 - 08.2023
Teaching Assistant
Ropley Church of England school
09.2015 - 07.2018
Teaching Assistant
Sun Hill Infant and Sun Hill Junior schools
09.2014 - 01.2015
Telecommunications Consultant
Self-employed
02.2004 - 09.2010
Purchasing Manager
Advantel UK Ltd
10.2001 - 02.2004
Purchaser
Storm UK Ltd
06.2000 - 09.2001
Manager of Customer Relations Team
Telstra UK Ltd
09.1998 - 06.2000
Business English Trainer
EF London
04.1996 - 09.1998
Business English Trainer
Stevens English Training GmbH
05.1995 - 04.1996
Customer Account Manager
Infolink Ltd
09.1989 - 04.1995
BA (Hons) Degree - French and German
Oxford Brookes University
Trinity College Certification in TESOL -
Sutton College of Liberal Arts
Diploma in the Theory and Methodology of TESOL -
Eurolink Teacher Training
Certificate in Supporting Teaching and Learning Level 3 -
Alton College