NIKKI RICHARDS

I support the running of our family business by managing event bookings, liaising with suppliers, and providing hands-on assistance at events to ensure smooth operations and excellent customer service. I also ensure that all health and safety procedures are adhered to by keeping daily records and regular training.

As Supervisor, I supported the Store Manager with daily operations, ensuring a smooth, friendly, and professional customer journey. Within my role I supported colleagues through mentoring and guidance. I always listened to the customers wants and needs to make sure when selecting itineraries it was what the customer would love.

In this role I delivered a personalised, one-to-one service ensuring that the customer felt heard and important. I listened carefully to customer preferences to provide appropriate solutions.

My primary role is this job was to ensure the safety of everyone onboard by following strict safety procedures. I assisted passengers of all ages, including vulnerable individuals by giving great customer service, I would provide reassurance to passengers in a sometimes high-pressured environment.