Nikki King

• Streamlined estimation processes to improve efficiency and accuracy.
• Liaise with suppliers to secure best prices for materials and services.
• Manage multiple estimations simultaneously whilst maintaining high standards of accuracy and organisation.
• Maintain meticulous records of all estimations for future reference and analysis.
• Deliver accurate cost estimates for large-scale construction projects.

• Keep up-to-date product knowledge such as availability, price and specifications.

• Maintain excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions.

• Process customer orders through email, live chat or phone, taking information such as client, card, delivery and product details.

• Created various accounting and sales documents, such as invoices, sales orders and quotations.

• Analysed market data, sales and quote history to provide quotes to customers.

• Worked with Sales Managers in analysing monthly sales and marketing data for month-end meetings.

• Identify opportunities for process improvements to enable sales team to work smarter and enhance productivity.

• Update marketing pieces for tradeshows to help with overall preparation. • Conduct and update research on competitor and market conditions to find and pursue gaps in target market. • Update and maintain sales and customer records to facilitate smooth delivery processes. • Interpret and simplify technical information to present to customers to avoid difficulty in comprehending product functionality.

• Manage the coordination of Sales office to ensure Key performance Indicators and targets are met

• Adeptly handling inbound calls plus emails to generate sales and increase conversion rates from 20% to 46%

• Generate quotations for standard products and bespoke enquires

• Obtaining technical drawings from design office for customer approval • Continually meet monthly and annual targets through dedication to detail and continued proactive customer contact

• Developed expertise within material handling industry to ensure consistent delivery of appropriate product knowledge to customer

• Ensured consistent adherence to HSE regulations and legislation to maintain Lifting and material handling compliance,

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

• Received consistently positive feedback for customer service, continually working with energy and enthusiasm.

• Managed team of 3 employees, overseeing the hiring, training& and professional growth of employees.

• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

• Built and maintained courteous and effective working relationships.

• Managed complaints with calm, clear communication and problem solving.

• Optimised team training and staff development.

• Established £90K plus per month in new sales

• Offered product training to Retailers and organised and held talks lectures with Riding clubs, livery yards and other organisations

• Performed yard visits to offer nutritional advise

• Attended conferences and trade association meetings to represent company and promote products

• Maintained meticulous client notes in Salesforce CRM system

• Created effective marketing, sales and other promotional initiatives

• Followed up with existing customers to increase purchases of products and services.

• Closed long-term agreements through skilful negotiation.

• Researched prospective clients to develop and execute cold call lists.