Nikki Kaur

- Accountability & Leadership

• Oversee all daily operations and ensure smooth running of two hospitals in a fast pace environment.

• Patient and consultant diary management.

- Finance

• Track and monitor profit and loss for both hospitals.

• Ensure all financial targets are met through meticulous financial monitoring.

• Budgeting and stock control.

- HR

- Regulatory Compliance

• CQC compliance and monitoring.

- Practice Management:

• Oversee all day to day practice operations

• Responsible for all operational, marketing, financial and commercial projects

• All HR managerial duties

- Marketing:

• Developing the practice marketing strategy through paid and social accounts.

• Content creating and boosting social accounts through engaging content strategies.

• Boosted revenue and tripled profits through meticulous marketing and staff development.

• Conducted market research, identifying emerging trends and opportunities.
• Enhanced brand awareness by devising creative promotional activities.

- Practice Management

• Accountability and responsibility for all practice operations. •Oversee all day to day running and ensure the smooth and effective running of the clinic. in a fast pace environment.

• Delivering a high standard of customer service.

• Training and developing the team to align with the business values

Marketing

• Develop practice marketing strategy. Implementing this and expanding financial targets.

• Measuring the success of marketing campaigns.

• Boosting sales and creating engaging industry social content

• Content creation

• Photography

• Team collaboration and creating a motivating environment within the sales and marketing team

• Assisted fellow staff in additional duties for continued smooth running of practice operations.

• Explained dental procedures and reassured patients ahead of treatment.
• Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
• Oversaw the maintenance of dental equipment promoting longevity and efficiency.

• Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
• Collaborated with stakeholders to align business goals and objectives.
• Assessed competitor activities for strategic positioning.
• Identified market trends, resulting in enhanced product offerings.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.