Nikki Jones
Cardiff
Summary
Senior Assistant with 15+ years’ experience in governance, risk management, process improvement, and client service. Skilled at leading BAU operations, training and mentoring team members, and coordinating high-level stakeholder meetings. Strong background in legal and compliance environments, with a proven ability to streamline processes, embed continuous improvement, and deliver outcomes aligned with organisational goals.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Senior Assistant
Deloitte LLP
Cardiff
03.2023 - 09.2025
- Lead BAU operations, independently running weekly Jira imports and chairing Jira meetings to ensure progress tracking and accountability.
- Support governance processes across QRM, ensuring smooth delivery of reviews and compliance with firmwide standards.
- Drive process change initiatives by identifying inefficiencies and implementing streamlined solutions.
- Manage and coach new employees, delivering training and embedding best practices to strengthen team capability.
- Coordinate and minute complex stakeholder meetings, ensuring actions are captured and followed through.
- Maintain and enhance intranet content, ensuring business-critical information is accurate and accessible.
Senior Paralegal
Admiral Law
Cardiff
04.2013 - 03.2023
- Managed end-to-end case handling, balancing high caseloads while maintaining quality and compliance with regulatory standards.
- Trained and mentored junior colleagues, delivering guidance and fostering a culture of knowledge sharing.
- Supported performance management by meeting KPIs, SLAs, and contributing to continuous improvement initiatives.
- Acted as liaison between solicitors, insurers, and clients, ensuring clear communication and effective resolution of cases.
- Contributed to process refinement and troubleshooting, adopting best practices to improve efficiency.
- Delivered reporting and quality assurance across casework, supporting departmental risk and compliance objectives.
Receptionist
Kier Facilities Services
01.2009 - 01.2013
Administrative Assistant
Department of Work and Pensions
01.2003 - 01.2009
Welsh Receptionist
ACEN
01.2001 - 01.2003
Education
GCSEs - English, Mathematics, Science, IT, Welsh
Ysgol Gyfun Gymraeg Plas Mawr
09.1996 - 05.2001
Skills
- Governance & risk management
- Process improvement & change management
- BAU operations & workflow coordination
- Stakeholder engagement & communication
- Quality assurance & compliance
- Reporting & analysis
- Training, mentoring & coaching
SKILLS & LANGUAGES
English (Fluent)
Welsh (Proficient C2)
Timeline
Senior Assistant
Deloitte LLP
03.2023 - 09.2025
Senior Paralegal
Admiral Law
04.2013 - 03.2023
Receptionist
Kier Facilities Services
01.2009 - 01.2013
Administrative Assistant
Department of Work and Pensions
01.2003 - 01.2009
Welsh Receptionist
ACEN
01.2001 - 01.2003
GCSEs - English, Mathematics, Science, IT, Welsh
Ysgol Gyfun Gymraeg Plas Mawr
09.1996 - 05.2001
Similar Profiles
DEIRDRE TIMMSDEIRDRE TIMMS
Staff Accountant II at Deloitte LLPStaff Accountant II at Deloitte LLP
Nitin ParsoothNitin Parsooth
Global Payroll & Compensation Lead at Deloitte LLPGlobal Payroll & Compensation Lead at Deloitte LLP
NILUSHA KARUNARATNENILUSHA KARUNARATNE
Manager at Deloitte LLPManager at Deloitte LLP
AZAJ PATELAZAJ PATEL
Sortation Associate at Amazon DCF1Sortation Associate at Amazon DCF1
Richard WilliamsRichard Williams
LSA at Orbis groupLSA at Orbis group