Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Certification
Languages
Timeline
Generic
Nikki Irungu

Nikki Irungu

Birmingham

Summary

Trustworthy Animal lover building positive, respectful, caring relationships with pets and their owners. Utilising 1 year of experience working with animals in addition to 14 years of experience caring for my own dog to provide excellent behaviour management, thorough exercise regimes and continued safety.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dog sitter

Rover.com
Birmingham
11.2021 - 05.2023
  • Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
  • Understood and carried out special requests and conditions for individual dogs.
  • Removed pet waste from gardens, parks and pavements and discarded appropriately.
  • Identified and addressed signs of stress or discomfort, notifying owners immediately.
  • Earned dogs' trust by maintaining friendly, approachable demeanour.
  • Socialised dogs in parks to enhance wellbeing.
  • Administered oral medication as directed by client and following instructions prescribed by veterinarian.
  • Walked dogs 1-3 times per day in line with client requests.
  • Confidently looked after variety of dog breeds including but not limited to Mastiffs, Sheepadoodles and golden retrievers.
  • Reduced client anxiety by providing updating them regularly on their dog's wellbeing by texts, photos and video calls, as appropriate.
  • Ensured animals had access to water and necessary food supplies, according to exact owner instructions.
  • Stimulated animals with engaging activities and play.

Animal care volunteer

KSPCA
Nairobi
02.2020 - 06.2020
  • Optimised environments for safe animal occupancy.
  • Remained calm when handling animals to prevent chance of injury or reactive behaviour.
  • Prepared and portioned food in line with feeding schedules.
  • Stimulated animals with engaging activities and play.
  • Looked after sick or distressed animals, cultivating soothing environment to prevent aggressive behaviour.
  • Assisted in daily care routines for animals, including feeding and grooming.
  • Safely handled animals with varying temperaments with firm and friendly manner.
  • Minimised health risk exposure by bathing and grooming animals according to prescribed schedules.
  • Cleaned out animal living spaces to meet strict hygiene standards.

Front Desk Receptionist

Giant Millers Ltd
Thika, Kenya
08.2019 - 06.2020
  • Assisted finance department with scanning, filing and managing databases using Microsoft
  • Oversaw office supply orders and replenished stock for staff use.
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Resolved minor customer issues and requests for information, escalating complex problems to line manager.
  • Delivered front of house duties with warm and professional manner.
  • Actioned approximately 100 emails daily and handled up to 250 incoming phone calls.
  • Managed office calendar, set new appointments and assisted with arrangements.
  • Wrote professional letters, memos and emails for internal and external business communication.

Front Desk/ Payroll Administrator

ManPower Services Ltd
Nairobi
05.2019 - 08.2019
  • Responded to enquiries and provided information regarding payroll related matters.
  • Inputted and coded invoices accurately into accounting system.
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
  • Expertly handled complaints and recorded customer feedback to enhance guest experience.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Maintained reception area stock of important forms and brochures.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Set up office spaces, equipment and support services for client and team meetings.
  • Handled office petty cash and maintained flawless records.

Volunteer youth worker

Cheryl Children's Home
Nairobi
10.2018 - 11.2018
  • Made and served food for the children.
  • Gave informational talks on how to take care of one's body and consent.
  • Assisted in teaching a basics Mathematics class.
  • Encouraged participation and engagement in planned activities.
  • Organised inclusive sporting activities, encouraging teamwork and collaboration.
  • Helped with coordination and supervision of youth activities and delivered positive interventions.
  • Role modelled positive behaviour and interpersonal skills.
  • Helped young children to develop critical life skills through educational play.
  • Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.

Education

Bachelor of Arts - Film and English

University of Birmingham
Birmingham
09/2021 -

Foundation Degree in Arts - Business Law and Social Sciences

Kaplan International College London
London
09/2020 - 05/2021

A-Levels -

Rusinga Schools Nairobi
Nairobi
01/2014 - 06/2020

Skills

  • Leadership
  • Team player
  • Time management
  • Problem solving skills
  • MS Office proficiency
  • Calendar management
  • Flexible
  • Attention to detail
  • Adobe Premier Pro
  • DaVinci Resolve
  • Trustworthy
  • Clear communicator
  • Appointment management
  • Front office management
  • Active listening
  • Administrative support

Interests

Reading Literature, Travel, Filmmaking, Ukulele, Online clothing shop(via depop app), Digital art

Additional Information

  • . I enjoy working in teams and hearing different points of views, always ready to take constructive criticism with a determined mindset. I have chosen Film and Television production as my career path because I am extremely intrigued by what goes on behind the scenes and how a project can start from nothing and be cradled into a beautiful experience.

Certification

ABRSM(Associated Board of the Royal Schools of Music) - Piano, Grade 4 and Violin, Grade 2



Languages

English, Swahili
Native language
Korean
Elementary
A2

Timeline

Dog sitter

Rover.com
11.2021 - 05.2023

Animal care volunteer

KSPCA
02.2020 - 06.2020

Front Desk Receptionist

Giant Millers Ltd
08.2019 - 06.2020

Front Desk/ Payroll Administrator

ManPower Services Ltd
05.2019 - 08.2019

Volunteer youth worker

Cheryl Children's Home
10.2018 - 11.2018

Bachelor of Arts - Film and English

University of Birmingham
09/2021 -

Foundation Degree in Arts - Business Law and Social Sciences

Kaplan International College London
09/2020 - 05/2021

A-Levels -

Rusinga Schools Nairobi
01/2014 - 06/2020

Similar Profiles

CREATE PROFILE
Nikki Irungu