Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
Generic

Nikki Dempster

Ashford,Kent

Summary

A strong track record in performance management and employee engagement. Skilled in developing initiatives that enhance workplace culture and support employee wellbeing. Expertise in creating effective onboarding programmes and managing HR functions to align with organisational goals.

Overview

12
12
years of professional experience

Work history

Business and Planning Coordinator

Equans UK
07.2022 - 07.2025
  • Developing and supporting managers in implementing best practices for handling complex matters like poor performance, grievances, investigations, and disciplinary measures.
  • Facilitated employee benefits roadshows increasing understanding of available resources and promoting use of healthcare app to decrease sickness absence rates.
  • Created and facilitated Employee Forum in collaboration with General Manager, structuring initiatives to guarantee management responsibility to staff and markedly boosting communication and engagement.
  • Established and spearheaded employee of the month initiative
  • Guide junior team members in conducting investigations support.
  • Established 'Mental Health' forum to enhance mental health awareness and decrease absenteeism.
    Introduced mental health cards to promote engagement and support.
    Facilitated visits from 'State of Mind Sport' for informative mental health talks.
    Encouraged staff participation in 'Reasons to Succeed' initiative, yielding positive outcomes.
  • Direct recruitment, onboarding, and probation of new employees alongside leavers management
  • Recently debuted 'Mindset Form' as additional engagement tool yielding excellent feedback
  • Collaborating with client HR function to align engagement on DEI events onsite.
  • Creating and submitting quotes to the client, with financial tracking of these jobs.
  • Developed effective succession planning strategies with senior management team involvement.
  • Created engaging induction programmes for smooth onboarding process.
  • Organised wellness initiatives; boosted overall staff morale significantly.
  • Regularly updated personnel records for accuracy and confidentiality.
  • Interviewed and hired staff fitting job and team requirements.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.

Personal Assistant

Kingsnorth Medical Practice
06.2021 - 05.2022
  • Minuting meetings and tracking actions.
  • Creating Job Descriptions and managing the recruitment of staff.
  • Creation and Updating Practice policies.
  • Managing the migration of staff intranet and managing the transfer of data as well as training all staff on how to make best use of the system.
  • I managed the staff personnel files ensuring they are up to date and filed correctly.
  • I managed the staff training, ensuring it is up to date, sourcing any additional training required.
  • I Managed the appointment book for all the nursing and Healthcare Assistants, making sure the appropriate slots where in place to support GP surgeries and holiday cover.
  • I created and implemented the work experience program to ensure any students brought in were given a proper experience with all aspects of working in general practice and learning support provided to assist with evidence for medical training applications, I ensure there were appropriate staffing in place to allow for the students and that we had a fair system for all the requests that came in to ensure equality of all applicants.
  • I planned the timetables and support for trainee medical students.
  • I introduced staff feedback boxes, with answers provided through a staff newsletter, to ensure staff could see their voice was listened to. I also managed the patient feedback box which would be tracked through the patient group meeting meetings, which I supported in out of hours’ time.
  • I lead on implementing quarterly staff feedback forums with management to improve engagement.
  • I managed and updated the practice website, ensuring we were up to date everywhere to meet CQC Compliance.
  • I also assisted in COVID Vaccination centres at weekends to ensure we could meet staffing requirements and therefore hit the government targets on vaccination appointment availability.

Executive Personal Assistant

Civil Nuclear Constabulary
01.2014 - 01.2017
  • I managed a team of administrators within the capability division, created a pool of administrators with specialisms that could support other departments and decrease 'silo' working.
  • I collated the Capability Project Tracker, ensuring all project tracking was up to date weekly, with financial reporting and timescales to ensure the Chief Superintendent could easily see exactly where projects were.
  • I managed all correspondence for the Assistant Chief Constable and the Chief Superintendent.
  • I organised meetings, taking minutes, distributing minutes and actions.
  • Diary Management for the Assistant Chief Constable and Chief Superintendent.
  • I created a new system for the filing of 'secret' documents to ensure nothing could be lost or damaged without it being easily trackable through the new system, ensuring the data was safe and up to date and old data would be safely destroyed.
  • I supported the Deputy Chief Constable and Chief Constable when needed.
  • I organised the graduation of all new police officers that pass training.
  • Worked closely with the HR team to ensure the capability department were providing all support needed, especially with training and development.

Education

Associate Diploma -

CIPD

BA Hons - undefined

Business Studies

HND - undefined

Business Studies

Manual Handling Trainer - undefined

QNUK Level 2 - undefined

Mental Health at Work

IOSH Managing Safely - undefined

at Work

Skills

  • CIPD qualification
  • Data analysis capability
  • Exit interviews conducting
  • Performance Management
  • Employment law knowledge
  • Employee record-keeping
  • Employee engagement

Custom

01/01/22, 12/31/22

References

References available upon request.

Timeline

Business and Planning Coordinator

Equans UK
07.2022 - 07.2025

Personal Assistant

Kingsnorth Medical Practice
06.2021 - 05.2022

Executive Personal Assistant

Civil Nuclear Constabulary
01.2014 - 01.2017

BA Hons - undefined

Business Studies

HND - undefined

Business Studies

Manual Handling Trainer - undefined

QNUK Level 2 - undefined

Mental Health at Work

IOSH Managing Safely - undefined

at Work

Associate Diploma -

CIPD

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