Nikki Coleman
Launceston,Cornwall
Summary
Accomplished professional with extensive experience in project management, contract law, and supply chain understanding. Demonstrates strong leadership and influence, with a positive attitude to change and intercultural competence. Proficient in budgeting, risk assessment and mitigation, and the use of project management tools. Knowledgeable in ITIL framework, GDPR compliance, and health and safety regulations. Adept at managing contract renewals and reviews with a customer service-oriented approach. Skilled in Salesforce.com with a proven track record of trustworthiness and multi-tasking abilities.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Dedicated highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
6
6
years of professional experience
Work history
Senior Business Relationship Manager
Foreign and Commonwealth Developement Office
Milton Keynes, Buckinghamshire
11.2022 - 05.2024
- Negotiated contracts, achieving favourable terms for the company.
- Collaborated across departments for seamless project execution.
- Established long-term relationships with clients, enhancing brand reputation.
- Led team meetings to disseminate important information swiftly and effectively.
- Fostered partnerships, resulting in increased business opportunities.
- Enhanced customer relations by managing business accounts diligently.
- Maintained customer loyalty with regular check-ins and feedback sessions.
- Strengthened customer trust with consistent follow-ups and updates.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Delivered team objectives according to business development strategy.
- Established robust financial controls with rigorous audit processes.
- Liaised with external auditors to ensure full regulatory compliance.
- Coordinated budget preparation, resulting in timely and accurate forecasts.
- Prepared annual budgets to align with corporate goals and objectives.
- Completed meticulous monthly balance sheet reconciliations, achieving financial accuracy.
- Worked with executives to create annual budget and track actual expenses against projected expenses.
Associate project manager
Foreign and Commonwealth Development Office
Milton Keynes, Buckinghamshire
05.2020 - 11.2022
- Achieved timely completion of tasks with rigorous deadline enforcement.
- Liaised with stakeholders for clear understanding of project objectives.
- Maintained comprehensive project documentation to support audit processes.
- Enhanced transparency in reporting by regularly updating key performance indicators.
- Enforced adherence to company policies and regulations during all stages of the project.
- Delegated responsibilities to team members to enhance efficiency.
- Delivered projects under budget by closely monitoring expenditure against forecasts.
- Resolved conflicts within the team, ensured harmonious work relationships.
- Managed project budgets, assured financial prudence.
- Collaborated with other departments to coordinate resources, maximise utilisation.
- Coordinated team meetings for improved communication and productivity.
- Developed detailed project plans using various scheduling tools such as Gantt charts or Kanban boards.
- Fostered a cooperative work environment by promoting open dialogue amongst team members.
- Negotiated with suppliers for procurement of essential materials at competitive prices.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Arranged supplies, documents and spaces for meetings.
- Organised master calendar of appointments, operational targets and projects.
Project controller
Foreign and Commonwealth Development Office
Milton Keynes, Buckinghamshire
05.2018 - 05.2020
- Prepared accurate reports on project performance against set benchmarks.
- Maintained updated records of all project related documentation, enhancing traceability and accountability.
- Managed risk assessments for minimising project-related uncertainties.
- Provided recommendations for process improvements based on lessons learnt from past projects.
- Liaised between different departments for seamless information flow during projects.
- Organised team meetings regularly to ensure clear understanding of project objectives.
- Coordinated resource allocation, optimising use of available resources.
- Ensured compliance with company policies throughout all stages of projects.
- Actively participated in procurement processes, achieving favourable pricing arrangements.
- Monitored project progress with regular tracking and reporting activities.
- Facilitated timely decision making by providing relevant insights on the projects' status.
- Enhanced communication channels with stakeholders to strengthen relationships.
- Collaborated with project manager to establish structured plans and milestones.
- Analysed financial data for accurate forecasting and budgeting purposes.
- Developed and updated internal guidelines.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Championed organisational values to instil sense of loyalty and community.
Skills
- Budgeting experience
- Positive attitude to change
- Risk assessment and mitigation
- Project management tools
- ITIL framework knowledge
- GDPR knowledge
- Salesforcecom proficiency
- Contract review
- Multi-tasking
- Health and Safety Compliance
- Project Management
Affiliations
- Scuba Diving
- Skiing
- Sailing
- Walking
- Gardening
- DIY
References
References available upon request.
Timeline
Senior Business Relationship Manager
Foreign and Commonwealth Developement Office
11.2022 - 05.2024
Associate project manager
Foreign and Commonwealth Development Office
05.2020 - 11.2022
Project controller
Foreign and Commonwealth Development Office
05.2018 - 05.2020
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