Nikk Bell
Desborough
Summary
Accomplished professional with a strong background in customer service and client relationship management. Demonstrates exceptional ability to work well under pressure, attain targets, and drive goals. Proficient in email marketing tools, customer relationship management software, and contract negotiation. Known for creative team leadership, assertive leadership, and effective communication proficiency. Adept at building client relationships, enhancing product knowledgeability, and implementing customer retention tactics.
Ambitious professional with keen ability to inspire teams and drive sales growth. Possesses strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Sales manager
Mercedes-Benz Group
Northampton, Northamptonshire
2021.04 - 2025.06
- Developed robust client relationships for improved business growth.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Boosted gross margin percentages by initiating cost-saving measures.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Led high-performance sales teams, ensuring achievement of targets.
- Negotiated lucrative contracts to secure long-term client commitment.
- Supported front-line sales teams with well-coordinated administrative operations.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Managed over 50 customer calls per day.
Nissan sales executive
Richard sanders Nissan
Kettering
2016.06 - 2021.04
- Converting sales enquiries into leads.
- Prospecting calls to try and gain new sales.
- Speaking confident and freely to all customers.
- Currently number 2 in the dealership for last 5 years In terms of units sold.
Assistant Manager
Carphone Warehouse
Milton Keynes
2015.01 - 2016.06
- Analysing sales figures and forecasting future sales.
- Communication skills both written and oral.
- Quickly develop relationships with clients.
- Strong presentation skills.
- Influencing, leading, and delegating abilities.
- Developing marketing strategies.
- Persuasiveness know how to demonstrate, promote and sell.
- Trained employees to promotional level.
- Constant top seller
- Increased sales
- A passion for selling
- An outgoing and likable personality
- Strong presentation skills
- Personal ambition
- Good time management
- Leadership skills
Assistant Manager
JD Sports
Kettering
2013.10 - 2015.01
- Recruit and train staff.
- Help the store manager in the smooth and profitable operation of the business.
- Ensuring that the store is clean, well-organized and properly merchandised.
- Meet the store's monthly targets.
- Dealing with sales, as and when required.
- Ensuring standards for quality, customer service and health and safety are met.
Assistant Manager
Sports Direct
2011.06 - 2013.09
- Create marketing and community events to drive sales success.
- Meet the store's monthly targets and handle budgets.
- Recruit and train staff.
- Deal with any enquiries and complaints and monitor customer service.
- Managing deliveries.
- Travelling to different countries like Austria and Bratislava to merchandise and re fit new stores.
- Managing and motivating a team to increase sales and ensure efficiency.
- Open and/or close the store as needed.
- Helping the store manager in identifying training needs.
Warehouse operator
Povoas
2010.01 - 2011.06
- Company Overview: Warehouse
- Forklift operator.
- Training of new employees.
- Ability to safely handle loading and unloading equipment.
- Conducted routines check on arriving shipments against their bills of lading and invoices.
- Warehouse
Education
GCSE - B in Maths
Montsaye Academy
2008.01 - 2009.01
GCSE - B in English
Montsaye Academy
2008.01 - 2009.01
GCSE - D in Science
Montsaye Academy
2008.01 - 2009.01
GCSE - B in IT
Montsaye Academy
2008.01 - 2009.01
GCSE - C C in P.E
Montsaye Academy
2008.01 - 2009.01
GCSE - C in Citizenship
Montsaye Academy
2008.01 - 2009.01
GCSE - C in English Literature
Montsaye Academy
2008.01 - 2009.01
Skills
- Strong customer service skills
- Ability to work well under pressure
- Quick learner
- Ability to attain targets
- Goal driven
- Creative team leadership
- Email marketing tools usage
- Assertive leadership
- Customer relationship management software
- Communication proficiency
- Product knowledgeability
- Customer retention tactics
- Contract negotiation
- Client relationship building
Accomplishments
Received CSI (Customer Satisfaction Index) Award – Recognized for consistently delivering premium customer service and upholding Mercedes-Benz standards of client satisfaction.
Top Performer in Used Car Volume Sales – Achieved highest sales volume in pre-owned vehicles, reflecting strong market insight, inventory management, and closing skills.
F&I Excellence Award Winner – Honored for exceptional performance in Finance & Income, exceeding targets while maintaining compliance and customer trust.
Timeline
Sales manager
Mercedes-Benz Group
2021.04 - 2025.06
Nissan sales executive
Richard sanders Nissan
2016.06 - 2021.04
Assistant Manager
Carphone Warehouse
2015.01 - 2016.06
Assistant Manager
JD Sports
2013.10 - 2015.01
Assistant Manager
Sports Direct
2011.06 - 2013.09
Warehouse operator
Povoas
2010.01 - 2011.06
GCSE - B in Maths
Montsaye Academy
2008.01 - 2009.01
GCSE - B in English
Montsaye Academy
2008.01 - 2009.01
GCSE - D in Science
Montsaye Academy
2008.01 - 2009.01
GCSE - B in IT
Montsaye Academy
2008.01 - 2009.01
GCSE - C C in P.E
Montsaye Academy
2008.01 - 2009.01
GCSE - C in Citizenship
Montsaye Academy
2008.01 - 2009.01
GCSE - C in English Literature
Montsaye Academy
2008.01 - 2009.01