Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
References
Tools
Timeline
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Nikitha Shetty Mangalore

Pinner,City of London

Summary

With over 9 years of QA experience, combining technical expertise and leadership, I have worked across industries such as telecom, automotive, and healthcare. At IBM, I led cross-functional teams, driving test strategies, automation efforts, and delivering high-quality results on projects like ATT, Audi Digital, and the NHS App. My expertise includes cloud/infrastructure testing, UI and API testing, AI-driven testing, accessibility, and performance testing, consistently improving efficiency and product quality. Additionally, I played a key role in exploring and providing feedback on AI solutions developed within the organization.

Overview

10
10
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification

Work history

Lead QA

IBM UK Services Ltd
04.2024 - Current
  • Conducted functional and cross-browser testing with BrowserStack, ensuring accessibility using JAWS, Dragon, ZoomText, VoiceOver, and TalkBack
  • Managed API and contract testing using PACTNet, and developed automation scripts with Cypress
  • Developed test plans, conducted automation test reviews, and collaborated with cross-functional teams to ensure high-quality deliverables.

Lead QA/ Manager

IBM UK Services Ltd
03.2021 - 03.2024
  • Directed team of 8 QA professionals in ensuring software met all required standards
  • Led development of QA methodologies and processes for improved product standards
  • Collaborate with cross-functional teams, including development, operations, product management, and design, to identify and resolve issues
  • Conduct regular team meetings, and provide mentorship to foster professional growth
  • Managed hiring, coaching and resource allocation
  • Tested IBM AI product against KPIs as part of exploration and feedback initiatives
  • Collaborated with AI team to introduce new features to project teams

Full Stack Test Engineer

IBM India Pvt Ltd
09.2020 - 02.2021
  • Designed and executed test plans, test cases, and test scripts for complex software projects
  • Collaborated closely with developers and product managers to identify, document, and prioritize defects and enhancements
  • Testing various AWS cloud services deployed via Infrastructure as Code (IaC)- VPC, IGW, Nat-GW, EC2, ELB, ASG, CloudWatch, SNS, CloudTrail, codepipeline, codecommit, lambda, AutoRecovery, TrustedAdvisor, IAM, S3, AWS Backup
  • Testing of Adobe AEM configuration
  • Development of performance testing framework using Jmeter
  • Evaluate performance of the system using stress packages and performance scripts
  • Testing of the CI pipelines.

QA/ Senior QA Engineer

IBM India Pvt Ltd
08.2014 - 08.2020
  • Developed and executed test cases for web applications and APIs
  • Identified and documented software defects, and worked closely with development team to ensure timely resolution.
  • Collaborated with cross-functional teams to ensure software requirements were clearly defined and testable.
  • Provisioned new start and MACD orders for PPP, MLPPP and MIS/AVPN Ethernet protocols
  • Verified configurations of Cisco ASR9K, Juniper and Arista routers
  • Conducted UI and API tests for password manager tool
  • Performed database verification using MySQL and MariaDB

Education

Bachelor of Engineering - Electrical And Electronics

Visveswaraya Technological University
Karnataka, India

Skills

  • Test Planning and Strategy
  • Test Automation
  • Defect Management
  • Team Leadership and Mentoring
  • QA Process Improvement
  • Agile/Scrum Methodologies
  • Cross-Functional Collaboration
  • Strong Problem-Solving Skills
  • Excellent Communication Skills
  • Hiring and Resource Management
  • Functional Testing and Accessibility Testing
  • AI for Testing
  • Cloud/ infrastructure Testing
  • Performance Testing
  • API Testing
  • Telecom and Automotive Domains

Certification

  • Microsoft Certified: Azure Fundamentals- AZ-900
  • AWS Certified Cloud Practitioner- CLF-C01
  • Introduction to Programming using Python by Microsoft- 98-381
  • Java SE7 Programmer 1 Certified by Oracle- 1z0-803
  • Certified Selenium Professional by VSkills- VS-1083

Languages

English
Fluent
Hindi
Fluent
Kannada
Native
Tulu
Native
Telugu
Advanced

References

References available upon request.

Tools

Management: Jira, Confluence, XRAY, Zephyr

Central repositories: GitHub, AWS CodeCommit

Cloud: AWS, Azure

AI: OpenAI, SideKick AI

Automation: WebDriverIO/ Cucumber, Cypress, BrowserStack Automation, Selenium/TestNG

Performance testing: Jmeter, Lighthouse

Cross-browser Testing: BrowserStack (Web, mobile app)

API Testing: Postman, Insomnia, SoapUI

Timeline

Lead QA

IBM UK Services Ltd
04.2024 - Current

Lead QA/ Manager

IBM UK Services Ltd
03.2021 - 03.2024

Full Stack Test Engineer

IBM India Pvt Ltd
09.2020 - 02.2021

QA/ Senior QA Engineer

IBM India Pvt Ltd
08.2014 - 08.2020

Bachelor of Engineering - Electrical And Electronics

Visveswaraya Technological University

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