Nikitha Sibi
Stoke-on-Trent
Summary
Highly adaptable and multilingual professional with strong communication and organisational skills. Proven expertise in data analysis, information extraction, and problem-solving. Demonstrated ability to build effective teams and take on responsibility in dynamic environments. Committed to leveraging analytical skills and team-building capabilities to drive success in future roles.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Call Centre Consultant
Euro Seal Windows
06.2024 - 07.2024
- Facilitated a large number of calls daily and advised clients on the best products to ensure they had 100% client satisfaction and helped grow revenue
- Extended after-sales support to customers, fostering long-term relationships.
- Upheld data protection standards whilst recording pertinent caller information.
- Handled multiple simultaneous tasks whilst maintaining high levels of professionalism.
Warehouse Operative
New Look
12.2021 - 06.2022
- Efficiently fulfilled orders under time pressure while maintaining high working standards in a fast-paced environment which allowed me to exceed daily packing targets
- Improved efficiency with meticulous coordination of stock and inventory control.
Carer Assistant
golden view care
08.2021 - 09.2021
- Made itineraries for residents at the care home and made sure that the company had structure where both patients and staff were satisfied
- Worked flexibly so that all of the patients needs were met and that they were satisfied
- Ensured patient comfort by providing personal care services.
Tutor
Kumon
11.2018 - 05.2019
- Tutored students and helped them achieve their full potential while also teaching them new ways of approaching challenges.
- Fostered a positive learning environment to enhance student focus.
- Ensured students grasped subject matter fully through continuous assessment techniques.
- Encouraged open communication during sessions, enhancing comfort levels and participation rates.
- volunteering for duke of Edinburgh
Education
BSc - Accounting and Finance
Keele university
09.2022 - 06.2025
A-levels - Business, Economics, Psychology
St Joseph's Sixth Form
01.2020 - 01.2022
GCSEs - Math’s, English Literature, English Language, Combined Science, Geography, Religious Studies, Dt
St Joseph's College
01.2015 - 01.2020
Skills
- Adaptability
- Data analysis
- Information extraction
- Strong communication
- Team building
- Responsibility
- Organizational skills
- Problem-solving
- Multilingual
- Customer service
References
- 07973866143, New Look
- 08000759759, Euroseal Windows
- 01782 519788, Kumon
- 01782307530, St Thomas Aquinas
Languages
Malayalam
Fluent
Certification
Bronze DofE
Timeline
Call Centre Consultant
Euro Seal Windows
06.2024 - 07.2024
BSc - Accounting and Finance
Keele university
09.2022 - 06.2025
Warehouse Operative
New Look
12.2021 - 06.2022
Carer Assistant
golden view care
08.2021 - 09.2021
A-levels - Business, Economics, Psychology
St Joseph's Sixth Form
01.2020 - 01.2022
Tutor
Kumon
11.2018 - 05.2019
GCSEs - Math’s, English Literature, English Language, Combined Science, Geography, Religious Studies, Dt
St Joseph's College
01.2015 - 01.2020
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