Nikitha Kumar
Glasgow
Summary
Results-driven Manager with diverse experience spanning pharmaceuticals, home improvement, customer service, and hospitality. Known for expertise in account management, pricing strategy, inventory management, reporting, and budgeting. Now seeking to leverage my skills and knowledge to transition into the Cluster Revenue Manager role, where I can optimize revenue, improve pricing strategies, and manage inventory in a hospitality environment at YOTEL Hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ops Advisor 1
Webhelp KYC Services
09.2024 - Current
- Managed 300+ account creation and client relationships in the travel insurance industry, focusing on renewals, cancellations, and pricing strategies
- Developed spreadsheet models to track client data, pricing adjustments, and revenue performance, optimizing account management
- Worked with clients to implement pricing strategies to increase revenue, enhance customer retention, and improve service offerings
- Provided high-quality customer service and maintained positive client relationships, resolving issues and ensuring customer satisfaction
Front Desk Receptionist
Yotel
11.2024 - Current
- Managed Opera IMS to oversee in-house balances, reservations, and guest check-ins/outs( 150-200) , contributing to operational efficiency
- Responded to guest inquiries on Booking.com and Zendesk, ensuring customer satisfaction and handling reservations
- Demonstrated strong customer service skills in a fast-paced, high-traffic hotel environment, ensuring a seamless guest experience
- Generated daily, weekly, and monthly reports, tracking room availability, bookings, and guest feedback to support revenue strategies
- Worked under pressure to maintain smooth operations and provide efficient solutions to guest concerns, showcasing adaptability and problem-solving
Graduate Teaching Assistant
University of Strathclyde
04.2023 - 05.2023
- Graded 20+ assignments per week and facilitated discussions to enhance learning
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
Merchandiser – Sales reporting and Operations
Lowes Home Improvement Services Ltd
02.2021 - 09.2022
- Audited 1700 stores and maintained and management financial records and revenue management
- Managed inventory and ensured pricing and product strategies aligned with corporate revenue goals
- Maintained daily, weekly, and monthly financial reports, providing senior management with insights on sales performance, pricing, and market trends
- Collaborated with cross-functional teams to develop pricing strategies, analyze market trends, and ensure accurate financial forecasting
- Led audit checks and ensured 99% accuracy of reports and inventory, optimizing product availability and sales performance
Team Lead - Account Operations
IQVIA
09.2018 - 02.2021
- Managed client accounts, including account creation, and developed and maintained dashboards to track project performance, financial metrics, and operational KPIs
- Led budgeting and financial reporting efforts, providing senior leadership with actionable insights on performance and identifying revenue growth opportunities
- Implemented quality management and process optimization strategies, resulting in a 95% increase in quality and a significant reduction in errors, improving overall client satisfaction
- Developed and executed pricing models and strategies based on market trends, contributing directly to client revenue growth
- Managed end-to-end budgeting, including accounts receivables, invoicing, billing, contract management, and contract negotiations
- Coordinated contract signing and ensured compliance with terms and conditions, maintaining seamless operational flow
- Delivered weekly revenue and utilization reports to senior stakeholders, highlighting key performance metrics, trends, and opportunities for improvement
- Key clients: GSK and Pfizer
Education
Master of Science - International Management
University of Strathclyde
Glasgow, GLG11.2023
Skills
- Customer Service & Client Success
- Demand & Supply analysis
- Very Quick Learner
- Branding & Merchandising
- Negotiation Skills
- Collaboration & Relationship Building
- Renewal Management
- Contract Negotiation
- Proactive Problem-Solving
- Articulator
- Revenue Forecasting
- Strategic Planning & Capacity
- Sales & Training
- Team Leadership
- Ability to Train
- Creative
- Reservations & Booking
- Room management & Inventory
- Market Segmentation and Penetration
- Managing Distribution Channels
- User Input Error
- MS Office - Excel & PowerPoint presentation
Certification
- Salesforce Platform Certifications
- National Association of State Boards of Accountancy
- Analyzing and Visualizing Data with Microsoft Power BI
- Financial Modelling and Analysis
- Excel and Tableau
Languages
English
Hindi
Kannada
Tamil
French
Awards
- Recognized with Lowe’s Rockstar Award in 2021 & 2022.
- Recognized with Lowe’s Spot Award in 2022.
Timeline
Front Desk Receptionist
Yotel
11.2024 - Current
Ops Advisor 1
Webhelp KYC Services
09.2024 - Current
Graduate Teaching Assistant
University of Strathclyde
04.2023 - 05.2023
Merchandiser – Sales reporting and Operations
Lowes Home Improvement Services Ltd
02.2021 - 09.2022
Team Lead - Account Operations
IQVIA
09.2018 - 02.2021
Master of Science - International Management
University of Strathclyde
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