Nikita Vernekar

• Managed reconciliation processes, resolved trade breaks, mitigated operational risk, executed billing activities, and drove process improvements to enhance efficiency and accuracy.
• Conducted daily and monthly reconciliation of positions and trades of OTC derivatives products (e.g; IRS, CDS, Equity Swaps and OTC options, Swaptions) between clients and counterparties, ensuring accuracy and resolving discrepancies.
• Collaborated extensively with clients, counterparties, and internal teams to resolve complex trade breaks, facilitating smooth post- trade operations.
• Identified critical mismatches in trade data and coordinated resolution efforts to effectively mitigate operational risk.
• Researched, analyzed, and matched trades, promptly escalating discrepancies to clients and chasing counterparties to match trade economics.
• Participated in rigorous User Acceptance Testing (UAT) for new system functionalities, ensuring seamless implementation and optimal performance.
• Monitored and rectified incorrect trades captured within the system, collaborating with internal stakeholders and clients for accurate booking.
• Managed billing activities for assigned clients, ensuring accuracy and adherence to established protocols.
• Responsible for reviewing trade confirmation and Affirmation process for Over-the-Counter (OTC) trading of financial derivatives, meticulously reviewing trades from platforms like DTCC, TradeServ and MarkitWire.
• Led process improvement and automation initiatives aimed at enhancing efficiency and reducing operational risk.
• Developed automated rules to proactively flag breaks and mismatches, enabling swift resolution and minimizing potential disruptions.
• Analyzed confirmation workflows to identify opportunities for automation, streamlining operations and reducing manual effort.

Achievements:

• Developed automated rules to flag breaks and mismatches leading to faster resolution times.
• Analyzed confirmation workflows to identify automation opportunities, enhancing efficiency and reducing operational risk.
• Promoted to Senior Associate and received star award for consistently performing without error.

• Addressed client queries, maintained customer data, and resolved customer inquiries to enhance satisfaction.
• Formulated innovative solutions to address individual customer challenges, resulting in improved satisfaction scores and customer retention.
• Collaborated closely with internal teams to efficiently address and respond to client inquiries and concerns, ensuring timely and accurate resolutions.
• Enhanced customer data management by developing and updating databases, ensuring accuracy and accessibility of information.
• Investigated and resolved customer inquiries and complaints promptly, maintaining high levels of customer satisfaction and loyalty.

Achievements:

• Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.

• Managed client meetings and communication.
• Built customer relationships.
• Trained sales staff to improve performance.

• Assessed creditworthiness and financial data.
• Made credit recommendations per guidelines.
• Ensured compliance with regulations.
• Performed accurate and timely data entry.

• Coordinated sales activities and CRM updates.
• Maintained customer and sales data.
• Created client profiles and system entries.
• Supported sales team productivity.