Nikita Shivdas
Summary
Results-driven hospitality professional experienced in high-volume restaurant and lounge operations, with a focus on front-of-house management, guest relations, and event coordination. Delivered over 90 successful events while overseeing reservations, service flow, and team dynamics. Utilised OpenTable, SevenRooms, and EPOS systems to enhance revenue and streamline operations. Expertise in stock control, rota scheduling, and health & safety compliance to support operational efficiency.
Overview
2
2
years of professional experience
Work history
Guest relations executive / Host / Receptionist
Tamara Lounge & Namaste Lounge
London , United Kingdom
2024.04 - Current
- Deliver exceptional front-of-house service in high-volume restaurant environment, managing guest reception, reservations, and seating arrangements.
- Successfully organised and executed 90+ private and corporate events (8–120 guests), generating £2,000–£12,000 per event in revenue.
- Managed administrative and operational duties including stock control and ordering, rota preparation, clock-in/clock-out records, menu creation, safety compliance documentation, and advance purchasing to ensure readiness for upcoming events.
- Navigated peak trading periods, ensuring smooth operations and high guest satisfaction during major events.
- Enhanced operational efficiency through implementation of strategic business processes.
Event Operations Assistant
Live Recruitment
London
2024.02 - 2024.04
- Managed and served large event crowds, ensuring positive attendee experiences in fast-paced environments.
- Organised staff duties and coordinated team efforts, enhancing operational flow during live events.
- Demonstrated leadership, communication, and teamwork skills in high-pressure situations.
Education
MSc - Structural Engineering
Brunel University of London
United Kingdom 2024.01 -
BE - Civil Engineering
Vidyavardhini's College of Engineering and Technology
India 2020.06 - 2023.04
Skills
- OpenTable & SevenRooms (Reservation Systems)
- EPOS & Tevalis Till Systems
- Microsoft Office (Excel, Word, Outlook)
- Revenue Optimisation & Upselling
- Guest Experience & Relationship Management
- Front of House Operations
- Event Planning & Coordination
- Team Leadership & Floor Supervision
- Conflict Resolution & Complaint Handling
- Administrative & Back-Office Operations
References
References available upon request.
Timeline
Guest relations executive / Host / Receptionist
Tamara Lounge & Namaste Lounge
2024.04 - Current
Event Operations Assistant
Live Recruitment
2024.02 - 2024.04
MSc - Structural Engineering
Brunel University of London
2024.01 -
BE - Civil Engineering
Vidyavardhini's College of Engineering and Technology
2020.06 - 2023.04