Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Nikita Safonovs

Showroom Sales Advisor
London,EAL

Summary

Dynamic and results-driven professional with extensive customer service experience at B&Q, adept at sales consultation and complaint handling. Proven ability to maintain composure under pressure while fostering positive relationships. Recognized for expert product knowledge and effective teamwork, ensuring customer satisfaction and seamless operations. Keen on maintaining good customer feedback and resolving complex sales issues while remaining friendly and approachable. Trained in crowd management for additional support during busy hours and proficient in executing emergency protocols.


Overview

4
4
years of professional experience
2
2
Languages

Work History

Showroom Sales Advisor

B&Q
08.2023 - Current
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships and maintaining a friendly attitude.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
  • Operated the tills on checkouts and ensured that the customer flow is managed by directing the customers to available tills.
  • Followed the correct safety procedures during emergency situations while leading the customers out of the building.

Senior Team Member

Greggs
12.2021 - 08.2023
  • Championed best practices within the team, leading by example through adherence to company policies and procedures.
  • Demonstrated flexibility in adapting to changing priorities or requirements, maintaining focus on delivering exceptional outcomes under pressure.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Fostered a positive work environment by promoting open dialogue, addressing concerns in a timely manner, and recognizing the achievements of individual team members.
  • Handled confrontations and complaints with upset customers professionally to ensure maximum satisfaction under pressure.

Education

Bachelor of Arts - The Art of Video Games

Pearson College London
London, United Kingdom
04.2001 -

Skills

Customer service experience

Sales consultation

Complaint handling

Computer skills

Calm under pressure

Money handling

Emergency procedures

Software

Microsoft Office Suite

Interests

Running

Programming

Reading

Timeline

Showroom Sales Advisor

B&Q
08.2023 - Current

Senior Team Member

Greggs
12.2021 - 08.2023

Bachelor of Arts - The Art of Video Games

Pearson College London
04.2001 -

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Nikita Safonovs Showroom Sales Advisor