I am responsible for running the clinic efficiently and effectively, working with the Commercial Operations team to equip staff with knowledge and expertise
I am responsible for full compliance with governing bodies such as CQC, updating and maintaining assessment tools and evidence
My main duties include adhering to relevant legislation, maintaining security, cleanliness, and medication storage, and familiarising myself with company protocols and procedures
I also ensure daily safety checks are completed; and maintain accurate record keeping, manage complaints, coordinate calibration of equipment, maintain computer records, and maximise clinic time
I coordinate medical staff time schedules, oversee the sale of sundries, complete stock-take and order supplies
I take responsibility for health, safety, and welfare within the local environment, working in conjunction with health and safety representatives and other relevant authorities
I participate in continuing professional development and assume the responsibility of Fire Warden and Laser Protection Supervisor with the appropriate training and certificate issued by the company
Healthcare Assistant
Hengist Field Care Centre
12.2020 - 11.2021
Keeping up-to-date on relevant training
Observing, monitoring, and recording patients’ conditions
Communicating with patients, relatives and colleagues
Personal care including infection prevention and control, assistance with food and fluids, personal hygiene and overall reassurance, comfort and safety
Promoting positive mental/physical/nutritional health with patients
Checking and ordering supplies
Sterilise equipment
Social Media Manager
CaribPay
03.2020 - 09.2020
Worked with CaribPay in creating innovative, visually-appealing brand website to raise company profile
Attended regular networking events to broaden scope of key contacts to increase brand awareness and reputation
Developed productive professional relationships with external media personnel for optimised brand exposure
Collaborated with Sales and Product Development teams to implement marketing strategies in line with CaribPay's targets
Ensured exceptional quality standards across outward-facing content in line with CaribPay's brand values
Monitored product development and audience response to adapt marketing and promotion campaigns accordingly
Worked closely with clients and Product Development team to design effective promotions to meet customer needs and exceed sales goals
Created boardroom and courtroom multimedia presentations including video and text-synced depositions for enhanced understanding
Performed initial client assessment and analysis to begin research process
Initiated two key partnerships which resulted in 54% revenue growth
Phlebotomist/Medical Receptionist
Laboratory Services & Consultations Ltd.
08.2019 - 05.2020
Collected over 50 blood samples per day using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
Spoke with patients to gather information for lab records, reduce their fear or anxiety and optimise their cooperation
Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
Handled insurance verification tasks
Answered phone calls and messages for Pathologist, scheduling appointments and handling patient inquiries
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Contacted hospitals to confirm patients’ medical histories and prevent inaccurate diagnoses and treatments
Education
Biomedical Science - Major Biochemistry
Spartan Health Sciences University
St. Lucia
12.2018
GCSE - undefined
St. Joseph’s Convent Secondary School
St. Lucia
06.2015
Skills
Medical office administration
Scheduling
Personal Care
Attention to accuracy
Dementia care
Social Media Management
Brand building
Problem solving
Report writing
Organisation and planning
Diagnostic testing
Outstanding verbal and written communication
Knowledge and awareness of COSHH, health and safety and infection control regulations