Nikita Parmar

• Build and maintain key relationships with Operations and drive continuous improvement learning
• Ability to challenge existing processes, exploring new ways of working, observations, best practice and feedback.
• Identify and support in projects, using change management, ensuring they add value to the business and are strategically aligned
• Facilitate and deliver workshops such as process mapping, lessons learnt and hot de-briefs for business improvement activities.
• Provide a positive impact across Operational functions and Creating solutions to improve marginal gains
• Support in the facilitation and managing the EDI working group, highlighting key actions to create impactful changes
• Currently leading on lesson learnt library for Central Operations

Key Achievements:

• Completed LEAN Training
• Project managed and delivered Walkme into Birmingham Control floor
• Finalist for Heart of Britain awards 2025
• Led the reporting and maintenance of key performance improvement plans for Central Route.
• Deliver multiple process mapping workshops within the company’s current procedures

• Sponsoring and leading on Interfacing and asset strengthening work packages in East West rail, alongside a programme team
• Presenting periodic updates on projects with milestones and RAG status on cost, time and scope
• Providing updates from an East West Rail perspective and deal with challenges and questions professionally
• Arrange working groups with stakeholders and work collaboratively to provide solution and maintain relationships
• Communication with internal and external stakeholders including TOCs and other regions
• Collaborating with planners and ensure project managers are providing key information to milestones on the work packages

Key Achievements:

• Successfully built strong relationships with Project and Programme Managers to ensure key deliverables are met across EWR CS1 System Wide Programme
• Produced documents and presentations for both internal and external clients such as Network Changes, Integration Papers (Oxford - Acoustic Barrier), CS1 Updates Oxford Project Working Group and PDDG
• Completed the Mental Health First Aider course.

• Led the HSE Improvement team and managed regional improvement projects, using MSP4NR
• Developed and managed the Everyone Home Safe Everyday portfolio driving key business initiatives detailed in the SHE Regional Strategic Plan and the Technical Authority CP7 strategic plan
• Supported the HSE leadership team by creating and gathering HSE KPIs and holding Project Manager’s accountable

Key Achievements:

• Delivered and facilitated multiple sessions on a new Behavioural Incident Analysis (BIA) tool to internal staff and TOCs
• The main aim was to share learning and encourage actions to embed the desired behaviours
• Project managed the Learning Embedment project, working collaboratively with a specific working group from the investigation to create an embedment piece
• Managed and created an updated portfolio on a range of projects, ensuring milestones are on track to be met and identifying risks and benefits
• Delivered mental health sessions on West Coast South Route and worked with external contractor as part of the regional strategy
• Created a bespoke quarterly pack for Senior Leads to understand HSE KPIs
• Supported the roll out to the wider HSE team for Safety Stand down session around race, nominated for Everyone Matters award 2021
• Involved in region’s D&I events for international women’s day and race.

• Analysing the regional strategy and data to present at Executive boards with the Head of HSE Improvement
• Managing and leading on improvement projects
• Project Manager on the Close calls project and created project documentations including scoping, risk, benefits etc

Key Achievements:

• Led a team and managed the data project which involved analysing the team’s data on the regional scorecard
• Project managed the Close call project for the organisation, involving the improvement the close call process with external stakeholders
• Completed Costain Behavioural Science certification and SODAK training for Behavioural Science tool.

• Supported the project lead on improvement projects
• Analysing the data for close calls on regional level Close calls project and created project documentations including scoping, risk, benefits etc
• Managed and facilitated the SHE cascade periodically for the region
• Building relationships with the Comms team to ensure the cascade is fit for purpose

Key Achievements:

• Created a process for assurance of close calls for NW&C
• Supported the project lead on improvement projects
• Created a new process for the SHE cascade with key timeframes for delivery

• Supported data managers in periodic meetings and producing minutes, agenda and action logs
• Created visual representations of projects, using MS Projects and presented to senior management
• Managed the archived paperwork and recorded them on Excel to support the staff with the new process.

• Supported data managers in periodic meetings and producing minutes, agenda and action logs
• Created visual representations of projects, using MS Projects and presented to senior management
• Managed the archived paperwork and recorded them on Excel to support the staff with the new process.