Nikita Michailovskij

• Discussed vehicle features and benefits to support customers in informed decision-making.

• Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests.

• Demonstrated outstanding persuasion and negotiation skills, closing car sales.

• Streamlined workflow for a more efficient process.
• Fostered a high-performing environment to drive productivity and quality.
• Improved customer satisfaction through close collaboration with the team.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Monitored stock levels to avoid overstocking or understocking issues.
• Oversaw cash handling procedures, ensuring accuracy and security.
• Cashed up tills and counted takings to balance books at business close.
• Resolved complaints to achieve full customer satisfaction.
• Facilitated smooth store operations, performing daily opening and closing functions.
• Led by example in delivering exceptional service, increasing repeat custom.

• Identified and pursued new business opportunities, generated leads and expanding the client base

• Built strong relationships with clients, understanding their needs and providing tailored solutions

• Expertise in handling high-volume calls and employing persuasive communication techniques.

• Skilled in utilizing CRM software to track performance and manage customer data.

• Consistently strive towards sales targets and contributed to revenue growth.

• Strong commitment to delivering exceptional customer service.

Liaised with potential customers to determine needs and provide recommendations.

• Delivered on store targets with strong sales and customer service skills.

• Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.

• Handled incoming calls with professional and knowledgeable telephone manner.

• Handled special customer requests to locate out-of-stock items.

• Trained new hires to uphold high standards and deliver quality customer service.

• Replenished items and organised displays to keep stock looking professional.

• Operated the till to process payments via cash and cards.

• Scanned products at high tempo and bagged securely for customers to carry.

• Handled customer returns, refunds and exchanges at customer service desk.