Summary
Overview
Work History
Education
Skills
Certification
Custom
Languages
Timeline
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Nikita Makkar

London

Summary

  • Techno-functional professional with 9+ years of diverse experience across Business Analysis, Client Engagement, AI Marketing, and Project Management. Proven ability to drive process transformation, support strategic decision-making, and manage change through strong analytical, communication, and problem-solving skills . Adept at translating business needs into technical solutions and delivering measurable operational improvements.
  • Expertise in techno-functional analysis, requirement gathering & analysis, SDLC, go-live support, client interaction using tools/applications such as BigQuery (GCP), MicroStrategy, Tableau, SQL, Meritsoft, MS Office, HP Quality Center, others
  • Currently supporting two critical Compliance applications - Dormancy Manager and Data Archival - as a Technical Analyst, ensuring regulatory alignment and operational efficiency.
  • Led the successful migration of 50+ reports from MicroStrategy to Tableau as a Business Analyst , enabling enhanced reporting capabilities and actionable business insights for end users.
  • Actively involved in client SME workshops across multiple functional domains to identify process improvement opportunities and gather business requirements.
  • Managed the end-to-end launch of Meritsoft's reconciliation automation platform for OTC derivatives (FXE, FXV, FXO, PMO) , which shorten brokerage payment cycle for clients with enhanced reconciliation accuracy
  • Efficient in translating the requirements into BRD, SOP documentation , performing Requirement Traceability Matrix for end-to-end platform process along with documentation of change requests, enhancement requests & RFIs
  • Conducted Data Analysis, use-case documentation, Regression & UAT test planning for the SDLC for multiple UK-based clients and identified potential data quality gaps
  • Skilled in Agile, Waterfall and SWOT methodologies with proficiency in managing projects and new systems implementations for streamlining operations within time and cost parameters as per organizations' quality standards
  • Strong communicator with proven analytical, problem-solving, and team leadership abilities; brings a strategic mindset and proactive approach to stakeholder collaboration.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Technical Analyst

Cognizant Worldwide Limited
London
03.2023 - 05.2025
  • Led end-to-end technical analysis and delivery of 75+ data features by independently conducting impact assessments, data profiling, and stakeholder engagement to ensure alignment with business goals and architectural standards.
  • Collaborated cross-functionally with Product Owners, Data Engineers, Architects, and QA teams to translate business requirements into detailed technical specifications, support solution design, and provide ongoing development support.
  • Drove Agile governance across Scrum and Kanban frameworks by creating and managing JIRA tickets, organizing refinement sessions, supporting estimation and prioritization , and assisting with RAID (Risks, Assumptions, Issues, Dependencies) management.
  • Owned feature discovery and analysis workflows by proactively gathering existing information from Confluence , liaising with other analysts, performing early impact analysis, and facilitating knowledge transfer through structured playback sessions .
  • Provided hands-on support to Data Engineers by answering queries related to feature context, coordinating demos, scheduling technical discussions, and ensuring shared understanding across development and QA phases.
  • Created and maintained technical documentation and analysis assets including Confluence pages, user stories, and technical walkthroughs to ensure traceability, knowledge sharing, and audit readiness.
  • Championed delivery excellence and stakeholder alignment through consistent playback reviews, risk mitigation, and workflow optimization, enabling timely, high-quality, and scalable data solution delivery.

Technical Business Analyst

Cognizant Worldwide Limited
London
09.2022 - 02.2023
  • Liaised with UK-based Media client to ensure successful delivery of BI reporting solution .
  • Identified and spearheaded discussions with multiple business stakeholders to understand As-Is structure of MicroStrategy reports , and gathered, defined, clarified & refined requirements for migration of reports from MicroStrategy to Tableau .
  • Analysed 500+ MicroStrategy objects to understand interdependency among them and formulated strategy to determine and define scope boundaries for reporting requirements.
  • Engaged with MicroStrategy SME, GCP and Tableau development team to evaluate & prioritize technical requirements & challenges.
  • Executed report rationalization by performing feasibility & impact analysis with business users and technical team.
  • Mapped requirements & provided best solutions involving evaluation and definition of scope of project and finalization of project requirements.

Senior Analyst

Cognizant Technology Solutions
Gurgaon, India
03.2020 - 08.2022
  • Designed and implemented AI marketing strategies by gathering and analysing user requirements and translating them into specifications for analyst relations, product launches, leadership sessions, and global events.
  • Conducted analysis of market requirements and coordinated with Field and Global Marketing teams to optimize supervision of product launches, promotional activities, and strategic messaging.
  • Owned and successfully delivered 18+ AIA-specific RFIs and 20+ Contribution Analyst and Advisory RFIs over two years, ensuring timely and accurate responses aligned with business goals.
  • Managed global Hyperscaler hiring initiative by tracking productivity of 20 Hyperscalers via BIDS dashboard and coordinating with business leaders across geographies.
  • Led gap analysis to develop compelling content and messaging for global AI solution positioning, in collaboration with Marketing, Partnership and Alliances teams.
  • Organized Global AI Awards 2020 by coordinating 35+ nominations for AIconics and AI Breakthrough Awards, working closely with cross-functional teams and senior stakeholders.

Senior Business Analyst

Cognizant Worldwide Limited
London
07.2019 - 02.2020
  • Managed international stakeholders and UK-based Banking & Financial Services client to streamline data standardization and brokerage payment processes, improving operational efficiency.
  • Gathered business requirements from SMEs and drafted BRDs , identifying process risks and aligning solution design with business needs.
  • Designed and implemented integrated financial reporting framework, automating 45+ reports and reducing reporting cycle time by 30% .
  • Led development of Tableau dashboards for senior management, enabling cost optimization insights and data-driven decision-making.
  • Reviewed UAT test cases to mitigate parallel execution risks in UAT/Prod environments, reducing post-release defects and improving system stability.

Test Analyst

IBM India Pvt. Ltd.
Pune
08.2014 - 04.2018
  • Analysed high level requirements through data collection for UK-based Energy & Utilities client, spearheaded calls with stakeholders regarding deliverables, & improved Client Satisfaction Score by 4% YoY .
  • Led team of 3+, worked on new self-service digital channel that reduced CSR team by 25% , thereby saving £48M yearly .
  • Implemented automation in common business test cases execution through UFT Tool, thus reducing execution time by 40% .
  • Conducted training program for new joiners, delivered 10+ tech knowledge sessions for 20% reduction in tech queries.

Education

Post Graduate Program in Management - Marketing, Analytics & Strategy

Great Lakes Institute of Management
Chennai
05.2018 - 03.2019

B.Tech - ECE

Maharaja Surajmal Institute of Technology
Delhi
08.2010 - 04.2014

Skills

  • Business & Data Analytics
  • Project Delivery Management
  • Software Development Lifecycle
  • Requirement Gathering & Analysis
  • Agile methodologies (Scrum/Kanban)
  • Business Change & Transformation
  • IT Business Consulting
  • Dashboards/Technical Documentation
  • Stakeholder Management
  • Team Management & Leadership
  • SQL database querying Tableau MicroStrategy

Certification

  • Six Sigma Green Belt Certified
  • Google AdWords Certified
  • Trade Lifecycle, Prime Brokerage and UAT Planning
  • Agile Methodology, SQL, and JIRA

Custom

  • Cognizant Cheers Award, 01/21
  • Cognizant Cheers Award, 09/21
  • Cognizant Cheers Award (Gold), 03/22
  • Cognizant Cheers Award, 06/22
  • IBM Eminence & Excellence Spark Award, 01/17
  • IBM Manager's Choice Award, 11/16
  • IBM Manager's Choice Award, 11/15
  • The Best of IBM-Energy & Utilities Customer!, 01/15

Languages

English
Fluent
Hindi
Fluent

Timeline

Technical Analyst

Cognizant Worldwide Limited
03.2023 - 05.2025

Technical Business Analyst

Cognizant Worldwide Limited
09.2022 - 02.2023

Senior Analyst

Cognizant Technology Solutions
03.2020 - 08.2022

Senior Business Analyst

Cognizant Worldwide Limited
07.2019 - 02.2020

Post Graduate Program in Management - Marketing, Analytics & Strategy

Great Lakes Institute of Management
05.2018 - 03.2019

Test Analyst

IBM India Pvt. Ltd.
08.2014 - 04.2018

B.Tech - ECE

Maharaja Surajmal Institute of Technology
08.2010 - 04.2014
Nikita Makkar