Nikita Makkar
London
Summary
- Techno-functional professional with 9+ years of diverse experience across Business Analysis, Client Engagement, AI Marketing, and Project Management. Proven ability to drive process transformation, support strategic decision-making, and manage change through strong analytical, communication, and problem-solving skills . Adept at translating business needs into technical solutions and delivering measurable operational improvements.
- Expertise in techno-functional analysis, requirement gathering & analysis, SDLC, go-live support, client interaction using tools/applications such as BigQuery (GCP), MicroStrategy, Tableau, SQL, Meritsoft, MS Office, HP Quality Center, others
- Currently supporting two critical Compliance applications - Dormancy Manager and Data Archival - as a Technical Analyst, ensuring regulatory alignment and operational efficiency.
- Led the successful migration of 50+ reports from MicroStrategy to Tableau as a Business Analyst , enabling enhanced reporting capabilities and actionable business insights for end users.
- Actively involved in client SME workshops across multiple functional domains to identify process improvement opportunities and gather business requirements.
- Managed the end-to-end launch of Meritsoft's reconciliation automation platform for OTC derivatives (FXE, FXV, FXO, PMO) , which shorten brokerage payment cycle for clients with enhanced reconciliation accuracy
- Efficient in translating the requirements into BRD, SOP documentation , performing Requirement Traceability Matrix for end-to-end platform process along with documentation of change requests, enhancement requests & RFIs
- Conducted Data Analysis, use-case documentation, Regression & UAT test planning for the SDLC for multiple UK-based clients and identified potential data quality gaps
- Skilled in Agile, Waterfall and SWOT methodologies with proficiency in managing projects and new systems implementations for streamlining operations within time and cost parameters as per organizations' quality standards
- Strong communicator with proven analytical, problem-solving, and team leadership abilities; brings a strategic mindset and proactive approach to stakeholder collaboration.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Technical Analyst
Cognizant Worldwide Limited
London
03.2023 - 05.2025
- Led end-to-end technical analysis and delivery of 75+ data features by independently conducting impact assessments, data profiling, and stakeholder engagement to ensure alignment with business goals and architectural standards.
- Collaborated cross-functionally with Product Owners, Data Engineers, Architects, and QA teams to translate business requirements into detailed technical specifications, support solution design, and provide ongoing development support.
- Drove Agile governance across Scrum and Kanban frameworks by creating and managing JIRA tickets, organizing refinement sessions, supporting estimation and prioritization , and assisting with RAID (Risks, Assumptions, Issues, Dependencies) management.
- Owned feature discovery and analysis workflows by proactively gathering existing information from Confluence , liaising with other analysts, performing early impact analysis, and facilitating knowledge transfer through structured playback sessions .
- Provided hands-on support to Data Engineers by answering queries related to feature context, coordinating demos, scheduling technical discussions, and ensuring shared understanding across development and QA phases.
- Created and maintained technical documentation and analysis assets including Confluence pages, user stories, and technical walkthroughs to ensure traceability, knowledge sharing, and audit readiness.
- Championed delivery excellence and stakeholder alignment through consistent playback reviews, risk mitigation, and workflow optimization, enabling timely, high-quality, and scalable data solution delivery.
Technical Business Analyst
Cognizant Worldwide Limited
London
09.2022 - 02.2023
- Liaised with UK-based Media client to ensure successful delivery of BI reporting solution .
- Identified and spearheaded discussions with multiple business stakeholders to understand As-Is structure of MicroStrategy reports , and gathered, defined, clarified & refined requirements for migration of reports from MicroStrategy to Tableau .
- Analysed 500+ MicroStrategy objects to understand interdependency among them and formulated strategy to determine and define scope boundaries for reporting requirements.
- Engaged with MicroStrategy SME, GCP and Tableau development team to evaluate & prioritize technical requirements & challenges.
- Executed report rationalization by performing feasibility & impact analysis with business users and technical team.
- Mapped requirements & provided best solutions involving evaluation and definition of scope of project and finalization of project requirements.
Senior Analyst
Cognizant Technology Solutions
Gurgaon, India
03.2020 - 08.2022
- Designed and implemented AI marketing strategies by gathering and analysing user requirements and translating them into specifications for analyst relations, product launches, leadership sessions, and global events.
- Conducted analysis of market requirements and coordinated with Field and Global Marketing teams to optimize supervision of product launches, promotional activities, and strategic messaging.
- Owned and successfully delivered 18+ AIA-specific RFIs and 20+ Contribution Analyst and Advisory RFIs over two years, ensuring timely and accurate responses aligned with business goals.
- Managed global Hyperscaler hiring initiative by tracking productivity of 20 Hyperscalers via BIDS dashboard and coordinating with business leaders across geographies.
- Led gap analysis to develop compelling content and messaging for global AI solution positioning, in collaboration with Marketing, Partnership and Alliances teams.
- Organized Global AI Awards 2020 by coordinating 35+ nominations for AIconics and AI Breakthrough Awards, working closely with cross-functional teams and senior stakeholders.
Senior Business Analyst
Cognizant Worldwide Limited
London
07.2019 - 02.2020
- Managed international stakeholders and UK-based Banking & Financial Services client to streamline data standardization and brokerage payment processes, improving operational efficiency.
- Gathered business requirements from SMEs and drafted BRDs , identifying process risks and aligning solution design with business needs.
- Designed and implemented integrated financial reporting framework, automating 45+ reports and reducing reporting cycle time by 30% .
- Led development of Tableau dashboards for senior management, enabling cost optimization insights and data-driven decision-making.
- Reviewed UAT test cases to mitigate parallel execution risks in UAT/Prod environments, reducing post-release defects and improving system stability.
Test Analyst
IBM India Pvt. Ltd.
Pune
08.2014 - 04.2018
- Analysed high level requirements through data collection for UK-based Energy & Utilities client, spearheaded calls with stakeholders regarding deliverables, & improved Client Satisfaction Score by 4% YoY .
- Led team of 3+, worked on new self-service digital channel that reduced CSR team by 25% , thereby saving £48M yearly .
- Implemented automation in common business test cases execution through UFT Tool, thus reducing execution time by 40% .
- Conducted training program for new joiners, delivered 10+ tech knowledge sessions for 20% reduction in tech queries.
Education
Post Graduate Program in Management - Marketing, Analytics & Strategy
Great Lakes Institute of Management
Chennai 05.2018 - 03.2019
B.Tech - ECE
Maharaja Surajmal Institute of Technology
Delhi 08.2010 - 04.2014
Skills
- Business & Data Analytics
- Project Delivery Management
- Software Development Lifecycle
- Requirement Gathering & Analysis
- Agile methodologies (Scrum/Kanban)
- Business Change & Transformation
- IT Business Consulting
- Dashboards/Technical Documentation
- Stakeholder Management
- Team Management & Leadership
- SQL database querying Tableau MicroStrategy
Certification
- Six Sigma Green Belt Certified
- Google AdWords Certified
- Trade Lifecycle, Prime Brokerage and UAT Planning
- Agile Methodology, SQL, and JIRA
Custom
- Cognizant Cheers Award, 01/21
- Cognizant Cheers Award, 09/21
- Cognizant Cheers Award (Gold), 03/22
- Cognizant Cheers Award, 06/22
- IBM Eminence & Excellence Spark Award, 01/17
- IBM Manager's Choice Award, 11/16
- IBM Manager's Choice Award, 11/15
- The Best of IBM-Energy & Utilities Customer!, 01/15
Languages
English
Fluent
Hindi
Fluent
Timeline
Technical Analyst
Cognizant Worldwide Limited
03.2023 - 05.2025
Technical Business Analyst
Cognizant Worldwide Limited
09.2022 - 02.2023
Senior Analyst
Cognizant Technology Solutions
03.2020 - 08.2022
Senior Business Analyst
Cognizant Worldwide Limited
07.2019 - 02.2020
Post Graduate Program in Management - Marketing, Analytics & Strategy
Great Lakes Institute of Management
05.2018 - 03.2019
Test Analyst
IBM India Pvt. Ltd.
08.2014 - 04.2018
B.Tech - ECE
Maharaja Surajmal Institute of Technology
08.2010 - 04.2014
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