NIKITA GUPTA

• Promoted and exhibited the diversified financial products like residential mortgages, buy-to-let, remortgages, business mortgages, commercial mortgages, bridge loans,loans and protection related insurance products
• Acquired the knowledge-based training from the FCA approved network named 'Connect', and from the experts to get the best understanding about the stages involved in the process of approving the data and documents for the mortgages and loans from start-to-end, following the regulations, legislations and Compliances
• Attended the business-related events, seminars and webinars for networking, to get the maximum exposer in the financial market and contributed up to the 40% increase in the potential clients' base & KPIs
• Reached out to potential customers via telephone, email, and in-person inquiries
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business
• Sourced the lenders using the sourcing tools to get the desired product for the clients according to their suitability and affordability
• Led and coordinated with the team of mortgage advisors, from start-to-end process of the clients' cases
• Communicated with business development managers and underwriters linked with the lenders, and chased them for the updates to add a pace to the closure of clients' files
• Conducted meetings with the key stakeholders, such as estate agents, builders, conveyancers, accountants, insurance brokers, mortgage brokers, mortgage intermediaries to build & grow the business relationships, by demonstrating them the value and benefits of collaborating with us

• Increased client base to 30% by identifying new business opportunities and cultivating strong relationships with key decision makers
• Coordinated with the existing clients and technical team involved in the given project, to keep the clients updated with the status and progress of the projects
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction

• Accountable for developing business volume and sales' strategies throughout the different stores of CarphoneWarehouse in London, maintaining and updating the sales report
• Reassured from the managers of the stores about the completion of training modules by the staffs and kept them updated with the upcoming products, & product knowledge to get them delivered the world-class customer service
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth
• Transformed underperforming teams into productive, & profitable team
• Resolved conflicts promptly to promote positive environment for customers and to retain them
• Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time

• Promoted existing and newly launched products and contributed towards generating the sales revenue
• Improved customer retention rates up to 40% by delivering exceptional after-sales support and fostering long-term relationships with key accounts
• Initiated a comprehensive customer feedback program that led to continuous improvement initiatives across various departments within the organization
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
• Collaborated with upper management to implement continuous improvements and exceed team goals

• Dealt with online and offline trading of electronic gadgets and raised the support tickets for any related queries
• Investigated and resolved customers' complaints and closed the support tickets
• Coordinated with all of the members of the sales team for closing the sales in a given timeframe
• Managed records for stocks and handling of the products
• Expanded client base up to 45% by fostering strong relationships and delivering exceptional customer service
• Enhanced brand visibility with the creation of engaging marketing materials for potential clients

Recruited, trained and developed the team of insurance advisors for the developing the business

• Achieved and exceeded the given targets of sales and contributed towards the 25% growth of the company
• Managed and led the team of insurance advisors and tele callers to generate clients' leads
• Conducted corporate meetings to demonstrate the range of products to understand the needs of the clients and provided them with the desired product
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of products and services
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills

• Recruited,trained and led the team of insurance advisors to develop the sales and revenue of the company
• Achieved and exceeded the given sales targets
• Organized and attended industry events to boost brand visibility while networking with potential leads, ultimately contributing to the sales pipeline growth
• Maintained, monitored and updated the sales record
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service
• Collaborated with insurance advisors to develop impact campaigns that drove lead generation and conversions by 30%