Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIKITA GORE

London

Summary

Experienced in beer, wine, and cocktail service with a strong background in food service and alcohol order processing. Demonstrates expertise in suggestive selling and allergy awareness, ensuring customer satisfaction and safety. Adept at problem solving, consistently delivering high-quality service.

Overview

5
5
years of professional experience

Work History

Restaurant Waitress

Vintry & Mercer
London
11.2024 - Current
  • Managed table settings efficiently, enhancing restaurant presentation.
  • Recommended daily specials to customers, promoting menu items successfully.
  • Updated inventory regularly, assisting in stock management proficiently.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Increased order value by upselling sides, drinks and desserts.

Bar & Cafe Assistant

De Vere Tortworth Court, Edge
Wotton
06.2023 - Current
  • Managed stock control and private bar operations for weddings
  • Handled conference drink receptions for up to 200 guests
  • Managed afternoon tea services and promoted hotel offerings, including spa packages and seasonal cocktails
  • Operated MICROS for order processing and cash handling; completed daily end-of-day reports
  • Coordinated a Fireworks Event for charity, including creating a drinks menu
  • Enforced responsible drinking policies and resolved customer complaints.

C&B Associate

Marriott Highcliffe Hotel
Bournemouth
06.2022 - 06.2023
  • Set up banquet and meeting rooms according to function requirements
  • Increased sales through upselling premium alcoholic beverages during room service
  • Served at events like the Bournemouth Air Show, ensuring compliance with safe serving procedures
  • Performed general sales floor duties including greeting customers, stocking, and inventory management.

Trainee

The Oberoi & Trident Hotels
Mumbai
11.2019 - 03.2020
  • Allocated guests to tables as a restaurant hostess and supported breakfast service
  • Managed a team of six for a 250-guest conference, overseeing breakfast and coffee service
  • Assisted in the cold kitchen and served at breakfast buffets
  • Worked as a room attendant, ensuring rooms were clean and guest needs were met
  • Rotated through various hotel departments to gain cross-functional experience.

Education

MSc - International Hospitality & Tourism Management

Bournemouth University

BA - Hospitality Management

University of West London

Skills

  • Beer, wine and cocktail service
  • Suggestive selling
  • Food service
  • Alcohol order processing
  • Allergy awareness
  • Problem solving

Timeline

Restaurant Waitress

Vintry & Mercer
11.2024 - Current

Bar & Cafe Assistant

De Vere Tortworth Court, Edge
06.2023 - Current

C&B Associate

Marriott Highcliffe Hotel
06.2022 - 06.2023

Trainee

The Oberoi & Trident Hotels
11.2019 - 03.2020

BA - Hospitality Management

University of West London

MSc - International Hospitality & Tourism Management

Bournemouth University

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NIKITA GORE