NIKISHA MAHAY
Senior Mental Health Law Officer
London
Summary
Experienced and detail-oriented administrative professional with over 10 years of experience supporting high-level operations in healthcare, including executive-level diary management, legal compliance, and policy coordination. Proven ability to work with multidisciplinary teams and external stakeholders including solicitors, social workers, and senior clinicians. Highly skilled in document management, meeting coordination, process auditing, and communication with a strong foundation in confidentiality and governance. Adept at multitasking, managing complex schedules, and ensuring seamless support to executives in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Mental Health Act Law Officer
West London NHS Trust
12.2020 - 07.2025
- Implement and update policies in regards to the Mental Health Act across the trust
- Develop local forms and procedures to properly administer the Mental Health Act and any future changes
- Provide legal advice under the Mental health act to doctors, social workers and other professionals
- Assist with investigations for significant events that occur within the Mental Health Act Department and inform all parties involved of the outcome
- Ensure all professionals involved adhere to the mental health act and provide guidance under the legal framework
- To audit all MHA paperwork across the trust to ensure it complies with legislation
- To work in collaboration with Local Authorities, Solicitors and other external professionals adhering to Data Protection Law as required responding within a timely manner
- Analyse, examine and provide accurate and up to date information required for the National Confidential Inquiry into Suicide and Safety in Mental Health in relation to pending investigations
- Deliver training on the Mental Health Act to nursing staff, other colleagues within the trust
- Provide management support when required to the Office Systems Manager and Mental Health Capacity Lead and cover management duties when required
- Ensure that all procedures relative to the Mental Health Act and associated legislation are adhered to
- Organise and liaise with SOAD following requests from consultants.
Mental Health Act Administrator
Cygnet Healthcare LTD
05.2018 - 12.2020
- Ensure the Mental Health Act is administered in line with Government regulations and company policies
- Ensure procedures and practices are in place to ensure that- legal documents are scrutinised; landmark dates are monitored; patients are given their rights; appeals to the Tribunal service and Hospital Managers are coordinated; all other areas of the Act are complied with
- To assist in the organisation/preparation for CQC visits and in the response to reports, as requested by your Manager
- To work closely with the whole staff team, specifically the Responsible Clinicians and Ward Managers/Nursing team leaders, acting as a point of liaison between the service and the Hospital Managers (MHA Managers), the Tribunal service, legal representatives, social workers and other external agencies as required in the course of the role
- To be accessible to patients and will offer advice/information regarding detention under the Act as is in keeping with the role
- To safeguard the organisation and those detained by it under the Mental Health Act through ensuring robust application of the law and associated guidance
- To monitor compliance with all aspects of the Act through reminder systems and prompts to staff in relation to rights, leave, consent and in any other relevant areas
- Where appropriate, ensure nearest relatives are provided with written information on detention (or transfer under section) and subsequently, ensure they are informed of MHA events in line with the patient’s wishes
- To conduct audits as required.
Healthcare Administrator
Heathrow Immigration Removal Centre
02.2017 - 04.2018
- Carefully recorded blood test results over the phone from the pathology lab and recorded them into the patient records
- Liaised with solicitors and other stakeholders regarding detainees’ health
- Collated data for reporting information back to the CCG such as patient waiting times
- Ensured waiting lists are kept up to date and are accurate
- Dealt with patients face to face in order to help solve issues or complaints they have regarding the healthcare department
- Managed the generic email account and re-directed emails to the correct department and input conference call dates into diaries
- Oversaw inventory and office supply purchases
- Created and organised rota templates for daily clinics
- Trained new employees on multiple colleagues on the use of the data system
- Scheduled appointments, registered patients and ensured all information matched both data systems
- Established and maintained external communications calendar, and managed scheduled assignments
- Scanned relevant documentation and entered it into the patient database.
Nursing Home Care Coordinator
The Argyle Care Home Service
01.2015 - 01.2017
- Arranging and booking transport for patients from their nursing homes to their hospital appointments
- Answering telephone calls and queries from all Nursing Homes regarding their patients
- Recording medical observations of patients and results into patient records and passing them on to the duty doctor
- Notifying doctors with medical emergencies and ensuring all medical information recorded accurately
- Liaising with funeral directors to arrange for death certificates and cremation papers to be completed
- Monitoring all emails and faxes within a timely manner and responding appropriately
- Communicating with hospitals
- Dealing with all queries from nursing homes, hospitals and other outside agencies
- Supported management team on creating and producing KPI reports within the given deadlines.
Education
Bachelor of Science - Psychology
University of East London
London 04.2001 -
Skills
- Skilled in managing multiple responsibilities
- Skilled in Microsoft Office applications
- Proficient in written and verbal communication
- Meeting and calendar management
- Diary management
- Compliance management
- Case management
- Assigning work
- Officer training
- Quality improvement
- Administrative support
- Problem-solving
Timeline
Senior Mental Health Act Law Officer
West London NHS Trust
12.2020 - 07.2025
Mental Health Act Administrator
Cygnet Healthcare LTD
05.2018 - 12.2020
Healthcare Administrator
Heathrow Immigration Removal Centre
02.2017 - 04.2018
Nursing Home Care Coordinator
The Argyle Care Home Service
01.2015 - 01.2017
Bachelor of Science - Psychology
University of East London
04.2001 -
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