Nikhil Satish Reddy
London,Redbridge
Summary
Experienced Customer Service Representative with 5+ years in the industry. Skilled in resolving customer inquiries, providing product knowledge, and offering exceptional service.
Overview
8
8
years of professional experience
Work history
Sales Manager
South India Shopping Mall
Hyderabad
2021.02 - 2024.06
- Managed team of 20 staff, driving performance with motivational strategies to exceed sales targets.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Implemented training programmes, improving team performance levels.
- Managed key accounts, resulting in consistent revenue generation.
Customer assistant
DMART super market
Hyderabad
2016.11 - 2020.11
- Stocked shelves regularly for easy access to products by customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Operated till systems smoothly, streamlining check-out process for customers.
Education
Masters - MSC Management
Coventry University
London 2024.10 -
BTECH - undefined
St. Marry Institute of College
2012.03 - 2016.08
Inter - undefined
Ideal Junior college
2010.03 - 2012.03
Skills
- Communication
- Customer Focus
- Listening Skills
- Teamwork
- Customer Service
- Problem Solving
- Communication Skills
- Interpersonal skills
- Empathy
- Flexibility
- Patience
- Time management
- Attention to detail
- Creativity
Personal Information
- Date of birth: 09/11/94
- Nationality: Indian
HOBBIES
- Playing Volley Ball
- Traveling
Timeline
Masters - MSC Management
Coventry University
2024.10 -
Sales Manager
South India Shopping Mall
2021.02 - 2024.06
Customer assistant
DMART super market
2016.11 - 2020.11
BTECH - undefined
St. Marry Institute of College
2012.03 - 2016.08
Inter - undefined
Ideal Junior college
2010.03 - 2012.03