Nikhil Satish Reddy
London,Redbridge
Summary
Experienced Customer Service Representative with 5+ years in the industry. Skilled in resolving customer inquiries, providing product knowledge, and offering exceptional service.
Overview
8
8
years of professional experience
Work History
Sales Manager
South India Shopping Mall
Hyderabad
02.2021 - 06.2024
- Managed team of 20 staff, driving performance with motivational strategies to exceed sales targets.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Implemented training programmes, improving team performance levels.
- Managed key accounts, resulting in consistent revenue generation.
Customer assistant
DMART super market
Hyderabad
11.2016 - 11.2020
- Stocked shelves regularly for easy access to products by customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Operated till systems smoothly, streamlining check-out process for customers.
Education
Masters - MSC Management
Coventry University
London 10.2024 -
BTECH - undefined
St. Marry Institute of College
03.2012 - 08.2016
Inter - undefined
Ideal Junior college
03.2010 - 03.2012
Skills
- Communication
- Customer Focus
- Listening Skills
- Teamwork
- Customer Service
- Problem Solving
- Communication Skills
- Interpersonal skills
- Empathy
- Flexibility
- Patience
- Time management
- Attention to detail
- Creativity
Personal Information
- Date of birth: 09/11/94
- Nationality: Indian
HOBBIES
- Playing Volley Ball
- Traveling
Timeline
Masters - MSC Management
Coventry University
10.2024 -
Sales Manager
South India Shopping Mall
02.2021 - 06.2024
Customer assistant
DMART super market
11.2016 - 11.2020
BTECH - undefined
St. Marry Institute of College
03.2012 - 08.2016
Inter - undefined
Ideal Junior college
03.2010 - 03.2012
Similar Profiles
MOHAMMAD ARHAMMOHAMMAD ARHAM
Retail Intern at Lulu India Shopping Mall Pvt.Ltd.Retail Intern at Lulu India Shopping Mall Pvt.Ltd.
Sibten SingaporewalaSibten Singaporewala
IT Team Leader at Lulu India Shopping Mall Pvt LtdIT Team Leader at Lulu India Shopping Mall Pvt Ltd
Ayub JamaAyub Jama
Security Guard at Sawa Shopping MallSecurity Guard at Sawa Shopping Mall