Nikhila Sakinala
London
Summary
Results-driven postgraduate in Project Management with professional experience across technical support, financial services, and compliance administration in both India and the United Kingdom. Proven ability to manage client relationships, solve complex problems, and maintain high standards of regulatory compliance in fast-paced environments. Known for strong analytical thinking, adaptability, and excellent communication skills. Seeking a trainee or entry-level opportunity where I can contribute to organisational success while developing a long-term professional career.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Compliance administrator
Aspers Casino
London
08.2023 - 03.2024
- Supported compliance operations and ensured adherence to internal regulatory standards.
- Maintained accurate documentation and records related to operational compliance.
- Assisted management with monitoring procedures and reporting potential risks.
- Worked collaboratively with teams to ensure smooth operational processes.
Poker Dealer (Part-Time)
Aspers Casino
London
09.2022 - 08.2023
- Delivered excellent customer service in a high-pressure environment.
- Maintained accuracy, fairness, and professionalism during gaming operations.
- Managed multiple tables and customer interactions simultaneously.
Financial advisor
HSBC
India, India
05.2021 - 12.2021
- Advised clients on financial products and banking services.
- Built strong customer relationships and delivered personalised financial solutions.
- Analysed customer financial needs and recommended appropriate products.
- Maintained compliance with internal banking regulations and policies.
Technical support associate
Tech Mahindra
India, India
10.2020 - 05.2021
- Provided technical support to customers via phone and online channels.
- Diagnosed and resolved software and technical issues efficiently.
- Maintained high levels of customer satisfaction and service quality.
- Documented support cases and escalated complex issues when required.
Education
MSc - Project Management
BPP University
London, UK 05.2022 - 12.2023
Bachelor of Technology - Civil Engineering
MRITS
India 08.2015 - 07.2019
Skills
- Client Relationship Management
- Technical Support & Problem Resolution
- Financial Advisory & Customer Guidance
- Compliance & Regulatory Awareness
- Communication & Stakeholder Engagement
- Microsoft Office (Excel, Word, PowerPoint)
Additional Information
Telugu
Native
English
Fluent
Affiliations
- Playing Poker
- Business strategy
Additional information
Availability: Immediately
Work Eligibility : Requires Skilled Worker Visa sponsorship
Timeline
Compliance administrator
Aspers Casino
08.2023 - 03.2024
Poker Dealer (Part-Time)
Aspers Casino
09.2022 - 08.2023
MSc - Project Management
BPP University
05.2022 - 12.2023
Financial advisor
HSBC
05.2021 - 12.2021
Technical support associate
Tech Mahindra
10.2020 - 05.2021
Bachelor of Technology - Civil Engineering
MRITS
08.2015 - 07.2019